Forward-thinking manager proficient in hiring, developing and motivating employees. Well-versed in explaining benefits packages to assist employee comprehension and decision-making. Builds rapport at all levels and resolve issues quickly. Multi-talented Human Resources professional successful at streamlining costs and maximizing company profile in job market. Versed in EEOC and other relevant compliance statutes. Excellent organizational and time management skills with ability to prioritize and manage multiple tasks.
Skills
Relationship building and management
Human resources knowledge
Sales expertise
Team development
Employee coaching
Bank security expert
Staff Management
Verbal/written communication
Operations management
Education
Strayer UniversityGreenville, Expected in 01/2023 ā āBBA:Bachelor of Business Administration Concentration - GPA:
Member of National Honors Society
Member of Alpha Sigma Lambda National Honor Society
Current GPA 3.56 out of 4.0
Work History
Bath Fitter - Branch Manager Sacramento, CA, 07/2018 - Current
Increased efficiency and drove branch revenue by optimizing daily operations.
Prospected for new business and analyzed sales potential to develop effective sales opportunities and call plan.
Developed sales strategy to meet established sales objectives.
Worked closely with clients to determine goals and recommend appropriate services to maintain long-term relationships with account holders.
Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Improved profitability and developed pipelines with multiple sales penetration strategies.
Interviewed, hired and trained staffed associates and equipped to comply with company policies and procedures.
Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
Developed succession plans and promotion paths for all staff.
Reviewed applications and resumes to support hiring activities.
Us Bank - Investment Banker Norwalk, CA, 05/2016 - 07/2018
Consulted with potential investors to assess objectives and discuss optimal strategies.
Evaluated compliance of potential updates with established company frameworks and strategic plans.
Oversaw more than $2 million in total assets with consistently high returns and client satisfaction.
Investigated market changes and devised approaches to take advantage of emerging opportunities.
Stayed up to date on regulations and lax laws affection each fund to prevent management impropriety.
Maintained excellent attendance record, consistently arriving to work on time.
Developed team communications and information for branch meetings.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Worked with high-end customers to understand needs and provide special services to meet unique needs.
Wells Fargo - Banker City, STATE, 01/2013 - 05/2016
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Promoted products or services to each customer to consistently achieve sales targets.
Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
Provided direction and leadership to all employees to maximize productivity and bottom-line profitability.
Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
Evaluated client financial positions and identified most appropriate banking products.
Set risk management policies to mitigate bank losses.
Balanced teller drawers and ATM cash.
Produced and executed loan packages.
Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
Accomplishments
Repeatedly received recognition from superiors for excellence in service.
Used Microsoft Excel to develop inventory tracking spreadsheets.
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