Branch Manager Resume Example Suntrust Bank

BRANCH MANAGER

Summary

Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments.Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.Personable and responsible Cashier with 15 years in retail and customer service. Solid team player with upbeat, positive attitude.

Highlights

Strong organizational skills
Active listening skills
Sharp problem solver
Large cash/check deposits expert
Inventory control familiarity
Top sales performer
Customer service expert
Telecommunication skills
Adaptive team player
Opening/closing procedures

Experience

Branch Manager
January 2005 to July 2015 SunTrust Bank － Falls Church, VA

Oversee activities directly related to sales products or providing services.
Direct and coordinate activities of Tellers Personal Bankers and all departments concerned with the production, sales, or distribution of referrals to other line of business.
Manage staff, preparing work schedules and assigning specific duties/role play and do morning huddles.
Establish and implement Bank policies, goals, objectives, and procedures, conferring with procedures, organization officials, and staff members as necessary.
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Plan and direct activities such as sales promotions, coordinating with other department heads as required.
Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
Examine, evaluate, or process loan applications.
Oversee the flow of cash or financial instruments.
Prepare operational or risk reports for management analysis.
Responsible for management of the entire branch, manages two or more full-time employees, conducts performance reviews, selection and performance counseling.
Ultimately responsible for driving branch performance results with a strong individual sales performance and through direction, leadership, and execution of superior service and sales behaviors and activities by the entire team in order to meet/exceed branch sales goals.
Ensures compliance with internal controls, operational procedures and risk management policies.
Notary Public for Virginia.

Teller Coordinator
January 2000 to January 2005 SunTrust Bank

Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
Order a supply of cash to meet daily needs.
Receive and count daily inventories of cash, drafts, and travelers' checks.
Identify transaction mistakes when debits and credits do not balance.
Resolve problems or discrepancies concerning customers' accounts.
Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.
Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.
Count, verify, and post armored car deposits.
Process and maintain records of customer loans.
Monitor bank vaults to ensure cash balances are correct.
Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items.
Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.

Cosmetic Department Manager
March 1989 to April 2000 JC Penney Company － Arlington, VA

Organized weekly sales reports for the sales department to track product success.Prevented store losses using awareness, attention to detail and integrity.Excelled in exceeding daily credit card application goals.Worked as a team member performing cashier duties, product assistance and cleaning.Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.Managed quality communication, customer support and product representation for each client.Successfully interacted with customers and retail buyers to expedite orders.Perform makeup trainings.Managing the productivity of all the cosmetic department.

Cosmetic specialist

Resolved product/policy issues and shared benefits of new technology.Assisted customers with store and product complaints.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Accurately logged all daily shipping and receiving orders.Assisted customers in finding out-of-stock items.Processed merchandise returns and exchanges.

Education

High School Diploma : 12 TC William － Alexandria, VA

*Cosmetologist license

Star beauty Academy Arlington VA

*Commonwealth of Virginia Department of Professional license

Skills

Professional and friendlyCash handlingCareful and active listenerMulti-tasking

Resume Overview

Create a job alert for [job role title] at [location].

About About

Help & Support Help & Support

Languages Languages

Customer Service Customer Service

Branch Manager Resume Example

Resume Score: 90%