branch manager resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

  • Dependable
  • People-oriented
  • Strong interpersonal skills
  • Multi-tasking ability
  • Excellent work ethic
  • Excellent time management skills
  • Federal regulations
  • Excels in team leadership
  • Account analysis expertise
  • Expert in risk management
Branch Manager, 01/2022 - 01/2023
Pacific Office Automation Seattle, WA,
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Designed sales and service strategies to improve revenue and retention.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Consolidated business data into actionable metrics to simplify and highlight areas of concern and opportunity.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
  • Established and built customer relationships through targeted outreach and initiatives.
  • Read personal and commercial financial statements, contextualizing loan or credit applications with credit history and general financial status of applicants.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Planned work schedules to maintain adequate staffing levels.
  • Grew business banking relationships through proactive outreach.
  • Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
  • Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Supported outside sales force in servicing and obtaining new business.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Assistant Store Manager, 10/2019 - 07/2022
Qurate Retail Group Punta Gorda, FL,
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Maintained inventory by checking merchandise to determine levels.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
Universal Banker, 01/2021 - 01/2022
Spire Credit Unioin Falcon Heights, MN,
  • Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
  • Completed routine transfers, deposits and bill payments.
  • Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
  • Helped customers understand and use technical tools such as mobile applications and online banking.
  • Maintained cash drawer by following exact procedures for transactions and strong security protocols.
  • Sold, upsold and cross-sold products to bank customers to achieve revenue targets.
  • Reconciled cash and checks against computer records at end of shift.
  • Advised customers on bank products, services and financial planning options.
  • Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
  • Modified, opened and closed customer accounts.
  • Completed daily cash balancing and operated ATMs.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
  • Researched account information regarding loans and deposits.
  • Assisted customers by answering banking questions and recommending solutions.
  • Determined whether members met eligibility requirements for new services.
  • Helped customers understand and use mobile applications and online banking.
  • Achieved or exceeded personal sales goals on consistent basis.
  • Put together and executed loan documents.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
  • Networked in community, obtained referrals from customers and used sales techniques such as cold calling to increase business.
Bankcard Support Specialist II, 01/2017 - 05/2018
Park Sterling Bank City, STATE,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Specialized in negotiation and resolution of environmental conflicts involving natural resource allocation and regional development planning.
  • Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
  • Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
  • Input information regarding fraud investigations into detailed reports for submission to clients.
  • Participated in group discussions with team members to develop new ways to combat fraud.
  • Monitored real-time queues and analyzed high-risk transactions from specified points of sale within business portfolio.
  • Made recommendations for closing accounts and performed associated follow-up.
  • Used multiple data sources to derive end-to-end fraud performance metrics.
  • Served as primary contact for fraud claim inquiries.
  • Determined existing fraud trends by analyzing accounts and transaction patterns.
  • Analyzed and reviewed confidential and highly sensitive investigative material concerning various parties.
  • Tracked chargeback activity to identify best practices for determining fraud.
  • Accessed financial information to answer questions and gather details about specific accounts.
Sales and Service (Teller) Supervisor , 10/2014 - 01/2017
CommunityOne Bank City, STATE,
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Managed and balanced cash vault, audits and general ledger accounts.
  • Verified transactions involving cashier's checks, money orders and account transfers.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Transmitted orders to supply cash to meet daily needs.
  • Identified transaction errors when debits and credits did not balance.
  • Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Leveraged customer service and sales abilities to consistently meet performance goals.
  • Prepared official checks for customer and internal bank needs.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.
  • Supplied tellers with coin and currency.
  • Verified amounts and integrity of every check or funds transfer.
Branch Service Assistant , 07/2003 - 08/2013
Home Federal Bank Of TN City, STATE,
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
  • Assisted and advised customers on using online and mobile banking systems.
  • Met with customers to analyze financial needs and maximize sales opportunities.
  • Maintained position of trust and responsibility by keeping customer business confidential.
  • Cultivated relationships with partners to fulfill or provide appropriate referrals for clients.
  • Followed operational standards, promoting security, risk management and compliance.
  • Used product knowledge and abilities to execute consumer loans and other services.
  • Increased growth of branch deposit values by actively assisting with marketing, sales development and referral coordination.
  • Delivered high level of customer service and support by answering questions and returning phone calls quickly.
  • Made deposits and withdrawals, collected payments and processed cash orders.
  • Supported current and prospective customers with personalized banking services.
Education and Training
Cosmetology: Cosmetology Education, Expected in 08/2005
Knoxville Institute of Hair Design - Knoxville, TN
Status -
: Accounting, Expected in
Pellissippi State Community College - Knoxville, TN
Status -
: Accounting And Business Management, Expected in
University of Phoenix - Online,
Status -

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Resume Overview

School Attended

  • Knoxville Institute of Hair Design
  • Pellissippi State Community College
  • University of Phoenix

Job Titles Held:

  • Branch Manager
  • Assistant Store Manager
  • Universal Banker
  • Bankcard Support Specialist II
  • Sales and Service (Teller) Supervisor
  • Branch Service Assistant


  • Cosmetology
  • Some College (No Degree)
  • Some College (No Degree)

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