LiveCareer-Resume

branch manager resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Talented Leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at recruiting, training and mentoring employees to promote culture of collaboration and continuous improvement.

Skills
  • Performance Review
  • Process Improvement
  • Regulatory Compliance
  • Problem Anticipation and Resolution
  • Staff Recruitment, interviewing and Hiring
  • New Hire Onboarding
  • Time Management Skills
  • Problem Solver
  • Training And Development
  • Employee Engagement
  • Meetings
  • Ability To Manage
Work History
12/XXX1 to Current
Branch Manager Loan Depot San Diego, CA,

Development & Coaching

  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Supported coordination of benefits open enrollment activities and process.
  • Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.

Business Development

  • Generated financial and operational reports to assist management with business strategy.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Identified process inefficiencies through gap analysis and outlined sensible solutions.
  • Created strategies to develop and expand existing customer sales, resulting in 10% increase in annual sales.

Customer experience

  • Maintained friendly and professional customer interactions to increase customer satisfaction by 30%.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Evaluated client financial positions and identified most appropriate banking products.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Risk Management

  • Resolved various issues impacting sales management and business operations.
  • Executed analysis of risks and identified risk mitigation strategies.
  • Forecasted trends and recommended improvements based on financial risk analyses and decrease risk by 60%.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
08/2017 to 12/XXX1
Branch Operations Manager Pac-Van, Inc. La Vergne, TN,

Employee engagement

  • Trained employees on proper procedures and strategies to improve productivity.
  • Maintained scheduling for main branch to keep shifts appropriately staffed.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
  • Assessed employee performance and developed improvement plans.
  • Engaged employees in business processes with positive motivational techniques.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
  • Maintained branch files for major accounts, investments and employees.

Operations & Risk Management

  • Set up and supervised cash shipments.
  • Completed daily Bank Secrecy Act reports.
  • Performed monthly compliance checks.
  • Gathered and reviewed customer feedback to improve operations.
  • Complied with regulatory guidelines and requirements.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.

Customer Service

  • Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
  • Maintained friendly and professional customer interactions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
08/2016 to 08/2017
Lead Teller Brink's Incorporated Boardman, OH,
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Introduced customers to other bank team members to help meet financial needs.
  • Created teller schedule to keep weekly and weekend shifts properly staffed.
  • Identified potential needs through observation, questioning and listening.
  • Mentored newly hired team members on appropriate responses to patron questions.
  • Established rapport with new clients to increase satisfaction and loyalty.
08/2014 to 08/2016
Teller Tri Counties Bank Turlock, CA,
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Educated customers on use of banking website and mobile apps.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Stocked supplies for customers and personal teller station.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Education
Expected in 05/XXX1 to to
Bachelor of Science: Business Management
University of The District of Columbia - Washington, D.C.,
GPA:
  • Dean's List Fall, Spring, Summer XXX0
  • Professional development completed in Human Resource

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Resume Overview

School Attended

  • University of The District of Columbia

Job Titles Held:

  • Branch Manager
  • Branch Operations Manager
  • Lead Teller
  • Teller

Degrees

  • Bachelor of Science

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