Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Focused on applying leadership skills to make lasting improvements to efficiency, procedures and employee retention. Desiring to leverage over 10 years' experience in a leadership/management position to take on a challenging long-term position with a growing operation.
Skills
Quality assurance controls
Multi-unit operations management
Solutions development
Performance reporting
Multidisciplinary collaboration
Supplier relationship management
Proficient in ORACLE
Excels in team leadership
Detail-oriented
Complex problem solving
Excellent communication skills
Multilingual in Spanish
Delivery fleet management
Microsoft Access and Dynamics
Multi-tasking ability
Excellent work ethic
Staff supervision
Experience
10/2015 to Current
Branch ManagerBrightspring Health Services – Portland, TN,
Oversaw branch team with 25 customer service representatives and implemented training for all new employees.
Achieved net profit of 65% above 2017-2019 sales plan.
Participated in professional development classes and workshops to gain additional skills such as HR and management skills
Reviewed drawings and plans to build masonry features and structures, including retaining walls and patio work
Calculated mixture ratios, angles and square footage to determine materials needed and plan layouts.
Used masonary machinery safely and according to manufacturer instructions to prevent workplace accidents
Gathered project information from masonary projects for home owners and masonary products
10/2011 to 10/2015
Area ManagerMccormack Baron Management Inc. – Columbus, OH,
Visited approximately 13 locations monthly to ensure each location as fully functional and operating effectively.
Created reports and established processes that assisted with loss prevention and budget maintenance.
Developed operating budgets for each store and worked cooperatively with teams to control expenses, eliminate waste and reduce overhead costs.
Improved regional processes by coming up with effective methodologies to handle customer complaints.
Supported regional branches with turnaround management processes, increasing organization and efficiency to enhance profitability.
Supported and planned various effective marketing and sales strategies.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Directed all day-to-day operations of cleaning facility to provide safe and enjoyable guest experience.
Set and administered annual operating budget, consistently maintaining controls and preventing overages.
Identified client business and operational needs and introduced services to provide solutions.
Limited financial discrepancies, reviewing and approving billing invoices and expense reports.
Facilitated HR operations, which included strategic workforce planning, performance management, staffing and administration of benefits.
Generated daily operational and sales reports for corrective action or continuous improvement.
Oversaw company merger to drive seamless transition and integration of operations.
Oversaw daily operations of business, including 70 employees across 13 locations.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Hired and mentored core start-up team, working to outline initial company policies and procedures.
Monitored progress by establishing plans, budgets and measuring results.
Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
Met operational objectives by establishing qualified staff, promoting adherence to regulations and providing outstanding customer service.
11/2008 to 05/2011
Printing SupervisorGraphic Packaging – Hamel, MN,
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Liaised with project managers to evaluate project scope and define milestones and deadlines.
Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
Inspected incoming supplies to verify conformance with materials specifications and quality standards.
Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Increased customer satisfaction by following up on any negative feedback and taking appropriate measure to resolve complaints.
Coordinated schedules and oversaw work for crew members
Education and Training
Expected in 05/2006
High School Diploma: Tokay High School - Lodi, CA GPA:
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