LiveCareer-Resume
Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Focused on applying leadership skills to make lasting improvements to efficiency, procedures and employee retention. Desiring to leverage over 10 years' experience in a leadership/management position to take on a challenging long-term position with a growing operation.

Skills
  • Quality assurance controls
  • Multi-unit operations management
  • Solutions development
  • Performance reporting
  • Multidisciplinary collaboration
  • Supplier relationship management
  • Proficient in ORACLE
  • Excels in team leadership
  • Detail-oriented
  • Complex problem solving
  • Excellent communication skills
  • Multilingual in Spanish
  • Delivery fleet management
  • Microsoft Access and Dynamics
  • Multi-tasking ability
  • Excellent work ethic
  • Staff supervision
Experience
10/2015 to Current
Branch Manager Brightspring Health Services Portland, TN,
  • Oversaw branch team with 25 customer service representatives and implemented training for all new employees.
  • Achieved net profit of 65% above 2017-2019 sales plan.
  • Participated in professional development classes and workshops to gain additional skills such as HR and management skills
  • Reviewed drawings and plans to build masonry features and structures, including retaining walls and patio work
  • Calculated mixture ratios, angles and square footage to determine materials needed and plan layouts.
  • Used masonary machinery safely and according to manufacturer instructions to prevent workplace accidents
  • Gathered project information from masonary projects for home owners and masonary products
10/2011 to 10/2015
Area Manager Mccormack Baron Management Inc. Columbus, OH,
  • Visited approximately 13 locations monthly to ensure each location as fully functional and operating effectively.
  • Created reports and established processes that assisted with loss prevention and budget maintenance.
  • Developed operating budgets for each store and worked cooperatively with teams to control expenses, eliminate waste and reduce overhead costs.
  • Improved regional processes by coming up with effective methodologies to handle customer complaints.
  • Supported regional branches with turnaround management processes, increasing organization and efficiency to enhance profitability.
  • Supported and planned various effective marketing and sales strategies.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Directed all day-to-day operations of cleaning facility to provide safe and enjoyable guest experience.
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages.
  • Identified client business and operational needs and introduced services to provide solutions.
  • Limited financial discrepancies, reviewing and approving billing invoices and expense reports.
  • Facilitated HR operations, which included strategic workforce planning, performance management, staffing and administration of benefits.
  • Generated daily operational and sales reports for corrective action or continuous improvement.
  • Elevated resource allocation, accurately controlling expenses.
  • Oversaw company merger to drive seamless transition and integration of operations.
  • Oversaw daily operations of business, including 70 employees across 13 locations.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Hired and mentored core start-up team, working to outline initial company policies and procedures.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Met operational objectives by establishing qualified staff, promoting adherence to regulations and providing outstanding customer service.
11/2008 to 05/2011
Printing Supervisor Graphic Packaging Hamel, MN,
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Liaised with project managers to evaluate project scope and define milestones and deadlines.
  • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
  • Inspected incoming supplies to verify conformance with materials specifications and quality standards.
  • Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
  • Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Increased customer satisfaction by following up on any negative feedback and taking appropriate measure to resolve complaints.
  • Coordinated schedules and oversaw work for crew members
Education and Training
Expected in 05/2006
High School Diploma:
Tokay High School - Lodi, CA
GPA:

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Resume Overview

School Attended

  • Tokay High School

Job Titles Held:

  • Branch Manager
  • Area Manager
  • Printing Supervisor

Degrees

  • High School Diploma

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