LiveCareer-Resume

branch manager resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Ambitious and results-oriented General Manager with over 10 years of experience creating strategic alliances with Supervisors to effectively align with and support key business initiatives. Progress-driven planner adept at building and retaining high-performing teams. Leverages effective daily production planning, budgeting and resource management to reach operational objectives.

Skills
  • Cross-functional team management
  • Policy/program development
  • Sales team development
  • Supervision and training
  • Performance improvements
  • Schedule management
  • Team training and development
  • Project management
  • Communication skills
  • Employee scheduling
  • Safety protocol
  • Data review
  • Profit and loss accountability
  • Staff training and development
  • Leadership and team building
  • Troubleshooting expertise
  • Staff supervision
  • Purchasing and planning
  • Calm under pressure
  • Customer experiences
  • Customer retention
  • Cost analysis and savings
  • Recruiting and hiring
  • Budgeting and cost control strategies
  • Excels in team leadership
  • Dependable
  • Employee training
Experience
Branch Manager, 07/2021 - Current
Loan Depot Atlanta, GA,
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Obtained new borrowers and retained existing borrowers to maintain consistent growth in accounts and receivables.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Established and built customer relationships through targeted outreach and initiatives.
  • Planned work schedules to maintain adequate staffing levels.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
General Manager, 03/2018 - 07/2021
Tire Discounters Richmond, KY,
  • Looking for an opportunity to continue my growth as a business leader, and to further my career in customer satisfaction and management.
  • Managing a store with $250k-$300k sales monthly.
  • Driving sales and customer satisfaction by developing marketing strategies for high profit items, and ensuring the correct training is in place to be able to deliver proper execution to our guests.
  • Monitoring labor and food cost by pulling daily reports and matching them to projections, as well as doing daily inventory follow ups to ensure everyone is using the correct amounts, and not wasting food.
  • Managing a staff 60+ team members and managers.
  • By having a weekly meeting with the managers, I'm able to find out through their eyes what's going on during their shifts, find areas we can improve on by giving and receiving feedback, and working as a team to ensure success.
  • Reviewing P&L reports and using them to effectively grow the business by finding areas to improve on our bottom line.
  • Team member and Shift manager labor scheduling, having to go over projected sales and hours to schedule efficiently for the peak customer hours.
  • Effectively using goals and targets to build profit.
  • In my current position I am in charge of effectively running the restaurant to meet or our goals and targets, as well as drive sales, ensure complete customer satisfaction, and to keep a respectable work environment for our employees.
  • Some of my duties are to utilize my P&L statement to find opportunities to increase sales, use my customer response survey to gain customer loyalty and find areas to improve on to give them the best service in our community, maintaining daily and monthly labor goals, verifying and following up on waste, and training and execution of new products or sales.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Trained, managed and motivated employees to promote professional skill development.
Assistant Manager, 02/2015 - 02/2018
Moe's Southwest Grill Viera, FL,
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Planned and prepared workflow schedules, delegating tasks for a 60+member team.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Assisted Store Manager in evaluating employee performance and cultivating improvement initiatives.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
General Manager, 01/2008 - 02/2015
Tire Discounters Ringgold, GA,
  • Looking for an opportunity to continue my growth as a business leader, and to further my career in customer satisfaction and management.
  • Managing a store with $150k sales and $55k sales monthly.
  • Driving sales and customer satisfaction by developing marketing strategies for high profit items, and ensuring the correct training is in place to be able to deliver proper execution to our guests.
  • Monitoring labor and food cost by pulling daily reports and matching them to projections, as well as doing daily inventory follow ups to ensure everyone is using the correct amounts, and not wasting food.
  • Managing a staff of 8-15 team members and managers.
  • By having a weekly meeting with the managers, I'm able to find out through their eyes what's going on during their shifts, find areas we can improve on by giving and receiving feedback, and working as a team to ensure success.
  • Reviewing P&L reports and using them to effectively grow the business by finding areas to improve on our bottom line.
  • Team member and Shift manager labor scheduling, having to go over projected sales and hours to schedule efficiently for the peak customer hours.
  • Effectively using goals and targets to build profit.
  • In my current position I am in charge of effectively running the restaurant to meet or our goals and targets, as well as drive sales, ensure complete customer satisfaction, and to keep a respectable work environment for our employees.
  • Some of my duties are to utilize my P&L statement to find opportunities to increase sales, use my customer response survey to gain customer loyalty and find areas to improve on to give them the best service in our community, maintaining daily and monthly labor goals, verifying and following up on waste, and training and execution of new products or sales.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Trained, managed and motivated employees to promote professional skill development.
Education and Training
Certification : Business Management , Expected in 08/2014
-
Hamburger University - Oak Brook, IL
GPA:
Status -
  • Won, McDonald's All Star Team award
  • Won, McDonald's Pride and Passion award
  • Nominated for 2011 and 2012 Assistant Manager of the Year award
  • Store won Certificate of Appreciation from the town of Edgewood for valuable contributions to the community
High School Diploma: , Expected in 2008
-
Moriarty High - Moriarty, NM
GPA:
Status -

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Resume Overview

School Attended

  • Hamburger University
  • Moriarty High

Job Titles Held:

  • Branch Manager
  • General Manager
  • Assistant Manager
  • General Manager

Degrees

  • Certification
  • High School Diploma

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