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Branch Manager Resume Example

Resume Score: 90%

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BRANCH MANAGER
Executive Summary
Seeking a management position with The Wackenhut Corporation, in which my extensive experience, education, and training will be of value. Objective Seeking a management position with The Wackenhut Corporation, in which my extensive experience, education, and training will be of value. Over thirty (30) years of experience in various positions and assignments of responsibility including over 15 years as a General Manager with two of the largest Global security corporation, and twenty-one years as a Senior Counterintelligence Special Agent in the United States Army with the rank of Chief Warrant Officer-3. Widely recognized and respected for effective and financially responsible management of Global security corporation's business growth, brand identity, and methodologies across multiple states and geographic areas. With over five hundred uniformed, un-armed and armed, security officers, coupled with technology, providing services to facilities and with gross revenues in excess of $20,000,000.00, deliverables were met, clients engaged, and effective security processes and programs implemented. Highly critical, expert skills in all operational and administrative aspects of security. Widely noted for integrity and dedication, technical skills, high standards and expectations for performance and ability to handle multiple priorities. Proficient in teaching, instruction, and mentoring personnel. Successful in conducting security investigations, vulnerability assessments, Disaster Recovery & Business Continuity, development of effective policies and procedures, in various sensitive assignments. Highly developed and trained in communication skills, ability to relate well with individuals of any background and ethnicity, excellent oral and written communication abilities.
Professional Experience
Branch Manager
January 2011 to August 2014
Company Name
  • Manage complete P&L responsibilities in order to maximize growth year on year, integrate technology in order to provide clients with a viable security program that would be sustainable year on year.
  • Received a performance award for exceeding prior year financial performance after six months with a new portfolio.
  • Brought a National account local operation into profitability within eleven months of assuming control of that account, while simultaneously improving officer performance through hands on mentoring and coaching.
  • A leader in Securitas' Integrated Guarding initiatives blending manned guarding with technology.
  • Chosen to present Integrated Guarding initiatives to Securitas European managers as a learning tool for those managers.
  • Very successful start up of services to a major sports venue comprised of NFL and MLB franchises.
  • Worked with clients to increase the performance of our supplied personnel using web based training to match client current and future needs and expectations.
  • Installed equipment and trained officers to capture data points using web based system in order to confirm the effectiveness of officer training, officer performance, and client and Securitas security programs.
General Manager
January 1992 to January 2011
Company Name - City, State
  • Manage contracted security services throughout Maryland and Delaware and revenues of $20,000,000 within this territory.
  • Responsibilities and highlights include: Responsible for the development, operation, administration, and profitability of all physical security services within the assigned geographic territory through the application of sound business, financial, and human resources management practices.
  • Manage all personnel, physical, and information security disciplines for Global Security Service company serviced contracts.
  • Directly supervise five hundred (500) uniformed, un-armed and armed, security officers providing services to fifty plus (50+) client facilities.
  • Engage with each client through personal interaction to understand the clients business in order to foster stakeholder value, brand and reputation protection, and legal and regulatory compliance.
  • These efforts included diverse clients, including, hospitals, manufacturing facilities, government cleared facilities, coal mining operations, high rise buildings and campus settings.
  • Opened boundaries with clients to increase the efficient use of assets in order to ensure Infrastructure and Operational Security.
  • Developed more efficient and effective security process and programs.
  • In one seven month period converted ¾ of existing security officer service to the Security Companies top tier of service thereby providing our client base with the best-qualified problem solvers in the industry, and protecting not only the clients brand but the brand and reputation of the Security company providing the service.
  • Assumed control of the central Virginia office and converted a historically unprofitable office into an example used as a model within the Security company.
  • Solidified the Security Company's position in central Virginia.
  • Awarded Gold Club status by Wackenhut 1999, 2004, 2005, and 2007.
  • Awarded Silver Club status by Wackenhut 1996, 2001, 2003, and 2006 and 2008.
Senior Counterintelligence Special Agent
January 1969 to January 1990
Company Name
  • Served as Division Special Security Officer (SSO) and, as such, designed and planned the construction of a Secure Compartmented Information Facility (SCIF).
  • Planned, coordinated, and supervised extensive multi-disciplined (HUMINT, SIGSEC, COMSEC, ELINT) intelligence Operations Security (OPSEC) support to Special Access Programs (SAP's).
  • Prepared threat estimates, briefings, after action reports and recommended courses of action to senior military and civilian program managers.
  • Served on staffs at Battalion and Corps level and established counterintelligence programs for V Corps (36,000 soldiers) to aid in countering the hostile intelligence and terrorist threat.
  • Directed and conducted counterespionage investigations and operations, coordinating directly with local Federal Bureau of Investigation agents.
  • Directed and conducted counter-terrorist operations at the request of the US Department of State.
  • Commanded Special Agents in conducting technical surveillance counter-measures inspections.
  • Represented the Defense Investigative Service (DIS) in Germany and directed and conducted personal background investigations of those persons requiring a security clearance and reduced the turn-around time on investigations to thirty (30) days.
  • Successfully worked directly with HUMINT collectors, entering denied areas, on technical aspects of intelligence communications.
Education
MBA Graduate : Economics, Accounting, Business Law, 1992FLORIDA INSTITUTE OF TECHNOLOGY; Redstone ArsenalEconomics, Accounting, Business Law
Bachelor of Arts Degree : Liberal Arts Criminal Justice, 1990COLUMBIA COLLEGE - State, COLUMBIALiberal Arts Criminal Justice
Associates Degree : Accounting, 1969BETHLEHEM BUSINESS COLLEGE - City, StateAccounting
Affiliations
American Society for Industrial Security (ASIS) - Member since 1991 Member Placement Committee - 1995 Vice Chairman, North Alabama Chapter - 1996 Chairman North Alabama Chapter - 1997 Secretary, North Alabama Chapter - 1998 Awarded Certified Protection Professional (CPP) - 1998 and again in 2006 International Association for Hospital Safety and Security (IAHSS) - Member 1997 1
Accomplishments
  • DOD Security Institute FSO Program Management Course Wackenhut Management Course Wackenhut Custom Protection Office Course Wackenhut Custom Protection Instructor Course CPR Instructor First Aid Instructor Counterintelligence Agent Technical Surveillance Countermeasures Technician Flaps and Seals Countermeasures Senior Warrant Officer Training Defense Intelligence Agency seminars on Scientific Intelligence and Human Intelligence Defense Language Institute, Monterey, CA (Turkish) Defense Computer Institute seminar on Management Information Systems.
Skills
coaching, contracts, client, clients, financial, government, human resources management, information security, legal, mentoring, Access, office, personnel, SAP, security clearance, sound
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Resume Overview

School Attended

  • FLORIDA INSTITUTE OF TECHNOLOGY; Redstone Arsenal
  • COLUMBIA COLLEGE
  • BETHLEHEM BUSINESS COLLEGE

Job Titles Held:

  • Branch Manager
  • General Manager
  • Senior Counterintelligence Special Agent

Degrees

  • MBA Graduate : Economics, Accounting, Business Law , 1992
    Bachelor of Arts Degree : Liberal Arts Criminal Justice , 1990
    Associates Degree : Accounting , 1969

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