Branch Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Senior Branch Manager with over 12 years of progressive experience improving business processes, increasing revenue and retaining loyal customers in multiple locations. Strengths include financial administration, team leadership, relationship building and problem solving.Extremely creative and frugal with creating and maintaining internal budget.

  • Reporting Familiarity
  • Team Leadership
  • Risk Analysis
  • Cost and Budget Analysis
  • Goals and Performance
  • Human resources knowledge
  • Relationship building and management
  • Product training
  • Strong team-builder
  • Project Management
  • Financial services
  • Marketing
  • Knowledge of Equifax Application Engine
  • Staff Management
  • Staff Training
  • Team Player
  • Resourceful nature
  • Accounts Payable
  • Key performance indicators
  • Friendly
  • Revenue Generation
  • Customer service awareness
  • Collections
  • Verbal/written communication
  • Accounts Receivable
  • Proficient in MS Office
  • Business Development
  • Approachable
  • Relationship Management
  • Employee Development
  • Community Relations
  • Banking
  • Documentation
Work History
09/2020 to Current
Branch Manager Cbc Federal Credit Union Oxnard, CA,
  • Boosted branch sales by developing and deepening customer loyalty through incentive programs.
  • Assessed expansion plans and present costs to forecast trends and recommend changes.
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Wrote reports detailing branch activities.
  • Created marketing materials.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
  • Assessed employee performance and developed improvement plans.
  • Protected company assets with strategic risk management approaches.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
  • Developed and maintained relationships with local real estate agents.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
  • Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Identified and capitalized on community business opportunities with effective networking.
  • Gathered and reviewed customer feedback to improve operations.
  • Engaged employees in business processes with positive motivational techniques.
  • Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
  • Maintained friendly and professional customer interactions.
  • Developed and delivered polished sales presentations in order to highlight product and service quality.
  • Evaluated Type applications against outline specifications to approve, reject or recommend adjustments files.
  • Reviewed and edited loan agreements to promote efficiency and accuracy.
  • Held sales coaching sessions.
01/2011 to 05/2020
Market Manager Waitr Holdings Inc. Greenwood, AR,
  • Traveled to customer sites to demonstrate products, answer questions and close contracts.
  • Maximized customer satisfaction by effectively coordinating service delivery for + 53 customers across territory.
  • Achieved monthly sales targets consistently by pursuing new business every day.
  • Considered business demands and customer preferences when developing pricing structures and marketing plans.
  • Oversaw preparation of marketing copy, images, videos, emails and other collateral.
  • Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
  • Networked in market to build partnerships and connections with prospects.
  • Built brand awareness in local market and increased penetration with proactive strategies.
  • Managed team scheduling and coordinated appointments between sales teams and prospects.
  • Coached sales team members in effective selling strategies and closing techniques.
  • Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
  • Reduced marketing costs by streamlining marketing roles, leveraging communications materials, monitoring budgets, and developing protocol.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
  • Developed creative sales tools, including presentations, trend reports, kitted assets, and product data sheets.
  • Collaborated with senior sales, engineering, and other business development executives to create best practices marketing initiatives and media positioning for vertical markets.
  • Planned and implemented studies to assess market conditions and evaluated results to enhance marketing campaigns.
  • Directed marketing projects at all stages, including conceptual planning, schedule management and final implementation.
  • Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
  • Conducted trials and tests of marketing channels such as paid acquisition, social media and fresh content creation.
  • Mentored local personnel on best practices and protocols to maximize productivity.
  • Captured new customers by optimizing business strategies and launching products to diversify offerings.
  • Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns.
  • Achieved profitability goals by developing and implementing all commercial activities.
  • Aligned activities with corporate objectives by coordinating marketing, sales and IT processes.
07/2005 to 01/2010
Copywriter/marketing Triple Fm Radio Group City, STATE,
  • Collaborated with customer outreach personnel to ascertain audience demographics, incorporating collected data into future copy.
  • Drafted scrips for video-based communications, formatting copy specifically for visual presentation and video production needs.
  • Wrote social media outreach posts on both informational and promotional topics.
  • Liaised with content partners to develop short and long-term media outreach strategies.
  • Wrote advertising copy for online content, adhering to employers' overarching brand identity and personality.
  • Participated in internal interdisciplinary efforts to produce deliverables featuring diverse media content.
  • Reviewed and edited final copy for accuracy and oversaw all phases of production.
  • Produced original, creative content for promotional advertisements and marketing materials.
  • Created high-impact messaging for all marketing media, contributing to increases in revenues and market share.
  • Presented clients with unique copy options based on overall marketing objectives.
  • Collaborated with creative director and copywriting team in completing all phases of client projects from planning to on-time completion of quality deliverables.
  • Played instrumental role in creative planning and review sessions, working with resourceful team to elevate quality of content and designs.
  • Provided editorial guidance to other departments, including marketing team devoted to delivery of top-quality content.
  • Customized brand message to reach and capture target audience interest and drive engagement.
Expected in 05/1998
Bachelors Of English/literature Pre-law: Law (Pre-Law)
University of Memphis - Memphis TN,
Expected in 05/1998
: Associates of Psychology
University of Memphis - Memphis, TN

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Resume Overview

School Attended
  • University of Memphis
  • University of Memphis
Job Titles Held:
  • Branch Manager
  • Market Manager
  • Copywriter/marketing
  • Bachelors Of English/literature Pre-law