Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Detail-oriented human resources professional who excels under tight deadlines, while anticipating and averting potential problems by proactively streamlining processes.

  • Excellent interpersonal and coaching skills
  • Recruiting and selection techniques
  • Proficient communicator
  • Talent assessments
  • Interviewing
  • Motivated

Devised a successful recruiting plan for new call centers, which resulted in [Number] new employees in [Number]-months.

Implemented an ADP recruitment module to streamline recruitment and onboarding processes.

Branch Manager, 2015 - 02/2016
Communityamerica Credit Union Leawood, KS,
  • Responsible for developing and managing client relationships, build new and maintain current business relationships: Ensure weekly quality and productivity audits are performed; Assist with growth and development by expanding client usage through quality staffing and customer service; Management of branch operations (budgeting, forecasting, monthly P&L review, credit and collections, etc.); Establish weekly, monthly and annual goals as well as develop strategies to achieve those goals; Resolve issues for clients, branch personnel and field staff; Communicate and coordinate the various aspects of branch operations required to ensure compliance (Worker's Compensation, Unemployment, Human Resources, Legal, etc.); Hire and develop operation staff to provide quality service to internal and external clients.
Branch Manager, 01/2014 - 01/2015
Communityamerica Credit Union Pleasant Valley, MO,
  • Managed and hired of internal staff.
  • Responsible for all budgets, G/P, P/L and operational expenses for the Georgia market.
  • Managed sales & revenue generation for two separate business branch offices which include the marketing of our Clerical, Technical, Light Industrial & Hospitality placements.
  • Partnered with executive management team to provide guidance on employee relations.
  • Achieved immediate credibility with clients by portraying a professional image and presenting ideas in a polished, businesslike manner.
  • Established recruitment programs and strategies for all large account staffing needs.
  • Stayed in tune with internal and external customer expectations about quality and service; seeks input from customers and acts on it.
  • Implemented and utilized recruiting campaigns to attract quality potential temporary and core employees marketing through Social Media and Online recruiting portals.
  • Provided daily supervision to branch employees; including training, coaching, counseling and terminations as according to company policy and procedures.
  • Motivated and Coached a Team of Staffing Professionals to effectively be able to broadcast our core competencies in two business arenas.
Admissions Coordinator/Recruiter, 01/2010 - 01/2014
Aspen Square Management Westfield, MA,
  • Coordinated and handled all aspects of student recruitment; Pro-actively responded to customer inquiries via phone and email; Coordinated the application process for returning and potential applicants seeking to enter or reenter the University; Reviewed each application and basis of admissions to ensure that eligibility requirements are in compliance with the Universities policies and procedures; Solve day-to day problems for applicants and academic selectors; Maintained all record keeping documents without error; Reviewed files of new student applicants for completeness and submit completed files to the Records office; Processed new student transcript requests and submit transcripts to Student Certification Office for evaluation; Followed-up with students to provide ongoing encouragement and support; Reviewed quarterly admissions reports with the Campus Director.
  • Coordinated new student orientation and other special events for new and potential students.
  • Resume -.
Office Manager/Administrative Professional, 2006 - 2009
Help At Home Rainsville, AL,
  • Functioned as the office manager/recruiter by providing support to the Dean, Interim Director and executives within the Continuing Education Department; Recruited non-traditional students into the Pauline E. Drake (PED) program.
  • Recruited, hired, trained and supervised program assistants for the continuing education department; Facilitated etiquette and personal development training to middle and high school students in the Georgia Public School sytstem; Created contractual agreements, brochures and newsletters for middle school and summer programs; Hosted conferences, new student orientations and, special events for internal and external clients; Utilized Microsoft Office 2007, Banner 7, Lotus Notes and the Internet.
Multi On-Site Staffing Manager, 01/2004 - 01/2005
Valmet Corporation Stockholm, ME,
  • Recruited, prescreened, hired and, managed non-contingent staff for two major national accounts.
  • Processed weekly payroll, reported labor utilization and cost analysis, scheduled weekly meetings with clients and, managed account activity.
  • Conducted weekly and quarterly partnership meetings to forecast budgets and foster partnership building.
  • Established relationships with departments within the company to conduct needs analysis and introduce services to decision makers.
Assistant Community Manager, 01/2003 - 01/2004
Archstone-Smith City, STATE,
  • Handled management and leasing of apartment community.
  • Processed weekly market surveys and leasing reports.
  • Maintained property by ensuring service requests were completed in a timely manner.
  • Trained and managed new leasing consultants on policies and procedures.
  • Major accomplishments included: Promotion to Assistant Manager within 90-day period; awarded Leasing Consultant of the quarter during 2003 and 2004; awarded Leasing Consultant of the year 2003/2004.
Site Staffing Manager, 01/1998 - 01/2001
Staffmark, LLC City, STATE,
  • Managed 85+ temporary and contractual associates in three geographical locations.
  • Primary functions included identifying, recruiting, pre-screening and interviewing qualified applicants for technical, administrative and clerical positions.
  • Introduced and implemented a service level agreement to ensure on-going quality service.
  • Conducted quarterly partnership meetings to forecast budgets and foster partnership.
  • building.
  • Effectively managed one of the largest accounts in the South Eastern region; averaging $2.5 million annually.
  • Maintained a fulfillment ratio of 100%, with turnover rate being less than 5%.
  • Developed an excel database to facilitate data tracking on attendance, turnover, fill ratio, etc.
  • Managed multiple projects and assignments simultaneously; Maintained positive relationships with clients thus securing future partnership.
Staffing Supervisor, 1997 - 1998
Staffmark, LLC City, STATE,
  • Managed client needs requests from inception to completion.
  • Obtained complete and accurate data for job requests and matched qualified applicants for vacant positions.
  • Conducted pre-screening interviews and administered testing.
  • Negotiated bill rates with client companies.
  • Processed employee payroll and benefits on a weekly basis.
  • Coordinated and scheduled classified advertisements.
  • Penetrated and serviced existing and potential accounts through on-going business development.
  • Managed and serviced the Home Depot account; averaged 1000 + weekly hours; aggressively increased sales from $39,837.86 to $221,274.84 within a 9-month period.
Product Manager, 1991 - 1997
The Bank Of N.T. Butterfield & Son Limited City, STATE,
  • Managed collateral material for internal and external clients; Managed public relations for special events, press conferences, and special events.
  • Managed the Bank of Butterfield Mile.
  • Wrote copy for brochures, press conferences, press releases and emails for internal and external distribution.
  • Managed and trained building ambassadors for the Head Office Redevelopment Project.
  • Created and facilitated training programs to assist during the redevelopment program.
  • Operated as Account Executive to internal clients within the corporate office; managed needs assessments for products and services throughout the bank.
Professional Affiliations

University, Bachelors of Art - Telecommunications President of Voices of Potential, Toastmasters International Member of Society of Human Resource Management (SHRM) Member of Golden Key International Honor Society American Management Association (AMA) - Supervisory Training Certified Virtues Project International Facilitator, 2008 Real Estate School (GMAC), 2006 Employment Law Certification - NATSS

GCBA: Human Resources, Expected in 2015
Strayer University - Normal, Georgia

Executive Certificate Human Resources Management

Master of Education: Adult Education, Expected in 2014
Strayer University - Normal, Georgia
Bachelor of Arts: Telecommunication, Expected in 1991
Alabama A&M University - Normal, Alabama

Administrative, advertisements, Benefits, Brochures, Budgets, Business Development, Clerical, Coaching, Conferences, Consultant, Client Development, Employee Development, Forecasting, Human Resources, Managing, Marketing, Microsoft Office, Needs Analysis, Newsletters, Office Manager, Promotion, Record Keeping, Recruiting, Staffing, Supervision, Surveys, Training Programs.

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School Attended

  • Strayer University
  • Strayer University
  • Alabama A&M University

Job Titles Held:

  • Branch Manager
  • Branch Manager
  • Admissions Coordinator/Recruiter
  • Office Manager/Administrative Professional
  • Multi On-Site Staffing Manager
  • Assistant Community Manager
  • Site Staffing Manager
  • Staffing Supervisor
  • Product Manager


  • GCBA
  • Master of Education
  • Bachelor of Arts

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