Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
  • Organized and motivated team player, with experience in many fields from administration to sales management. A keen learner, inspired by my academia and personal goals to succeed in the business industry. I am a thorough worker, maintain a positive attitude, hold a high level of attention to detail, and am easily adaptable to new and fast paced environments.
  • Critical thinking, decision making, and problem solving skills
  • Superior planning, multitasking, and organization
  • Excellent written and verbal communication skills
  • Decisive: Capable of delivering quick solutions
  • Analytical thinking
  • Customer and vendor relations
  • Strong interpersonal skills
  • Strategic planning
  • Client relationship management
  • Excellent work ethic
  • Deductive reasoning ability
  • Excellent time management skills
  • Multi-tasking ability
03/2016 to 05/2016 Branch Manager Communityamerica Credit Union | Raytown, MO,
  • Supervise, train, and lead employees to enhance company guidelines and promote employees.
  • Responsible for creating and analyzing financial reports to maximize profitability.
  • Aggressively worked with local body shops, dealerships, insurance agents, and corporations to gain business and build long term relationships.
  • Formulated a comprehensive business plan, complete with clear and attainable sales goals and targets.
  • Company growth of fleet 32% from previous years total.
  • Established and maintained more than 20 business accounts.
  • Managed, supervised, and directed the overall branch operations and management team.
  • Developed overall branch operational strategy to establish business goals, objectives, and success.
  • Evaluated individual customer service performance of branch employees, provided training and coaching as necessary for desired results.
  • Provided continual training, coaching, and feedback regarding individual employee performance.
  • Met with staff to monitor progress towards sales goals, overall performance, and strategies necessary for achieving goals.
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans.
  • Planned and coordinated risk mitigation strategies to protect company assets.
  • Networked within communities to identify and capitalize on business opportunities.
07/2015 to 02/2016 Assistant Manager Wendy's | Fitchburg, WI,
  • Consistently ranked in the top percent of group managers.
  • Increased revenue percentage over prior year.
  • Increased growth percentage over prior year.
  • Achieved the highest customer satisfaction goals in the region multiple months in a row.
  • Mentored and coached employees who received promotions to management assistant and assistant manager.
  • Established and maintained more than 20 business accounts.
  • Formulated a comprehensive business plan; complete with clear, actionable, sales goals and targets.
  • Reduced branch's account receivables list by reviewing and analyzing reports, financial statements, billing, and negotiating payment plans.
  • Trained staff on methods to reduce branch receivables.
05/2014 to 05/2016 Management Trainee Cooper Tire & Rubber Company | Royal Oak, MI,
  • Met with customers to discuss options for selection of products and services.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Worked alongside senior team members to learn all related job tasks and roles.
  • Developed new promotional strategies to increase customer base and market share, promoting Enterprise Inc through diverse channels.
  • Ran daily reports to assess performance and make proactive adjustments.
  • Helped business managers keep operations running smoothly, increase revenue and optimize processes to capitalize on industry changes.
  • Assumed responsibilities of store manager during absences.
  • Resolved customer issues efficiently to build loyalty.
  • Responded to advanced issues with professional and relationship-focused approach.
10/2006 to 11/2012 Office Manager Vizio | Ny, NY,
  • Correspond with Probation Officers.
  • Prepare correspondence letters to the respective Judges and Probation Officers.
  • Prepare and complete client progress reports.
  • Research new material to better provide for our clients.
  • Research current statistical and factual data for our programs.
  • Handle the general administrative duties; answer phones, greet clients, filing, and faxing.
  • Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
  • Managed daily operations by supporting continuous delivery of excellent services and care.
  • Performed billing, collection and reporting functions.
  • Organized patient files and streamlined operations to improve efficiency.
Education and Training
Expected in 2013 Bachelor Of Science | Marketing, Psychology Western Kentucky University, , GPA:
Economics - Macro, Economics - Micro, Accounting, Accounting - Managerial, Organization and Management, Basic Marketing Concepts, Basic Computer Literacy, Statistics, Legal Environment of Business
Activities and Honors

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Resume Overview

School Attended

  • Western Kentucky University

Job Titles Held:

  • Branch Manager
  • Assistant Manager
  • Management Trainee
  • Office Manager


  • Bachelor Of Science

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