- Detail-oriented
- Excellent communication skills.
- Excellent time management skills
- Reliable & excels in team leadership
- Energetic & Complex problem solving skills
- Excellent work ethic
- People-oriented
- Strong interpersonal skills
- Dependable
Prairie Village, KS, 05/2014 - 04/2017
Managed 3 branches throughout Chicago land area.Daily duties included creating sales activities to meet and exceed branch goals. Identified inefficiencies in P&L reportĀ andĀ implementedĀ a processĀ for improvements. Scheduled staffing for multiple branch locations. HeldĀ & attended monthlyĀ manager meetings. Assigned as south regions marketing committee spokesman.Ā Ā Provided coaching and development toolsĀ for employees to meet assigned goals.Responsible forĀ completing and deliveringĀ annual performance evaluations to all branch staff andĀ provided recommendations of merit increases.Ā Created andĀ executed plans andĀ expectations of companyĀ and mission. Exceled at daily operations projects that included cash management, retention management, and identifying potential fraud losses for the branch. Actively involved with regionĀ activities and developed the annual branch business plan for maximum profitability and effectiveness.Actively recruited and oversaw training for all new branch employees. Enrolled and ensured branch staff attended all training and development classes including compliance college annual training. Adhered to Guaranty Bank security and audit procedures. Researched and resolved customer issues on personal savings, checking and lines of credit accounts. Balanced daily cash deposits and bank vault inventory with a zero error rate. Received Regional branch recognition award for outstanding customer service. Maintained confidentiality of bank records and client information. Enrolled and completed all required learning and development courses required for branch manager training. Certified inĀ successfully yearly complianceĀ college trainingĀ courses.Ā Completed a list of other region and duties assigned by RegionalĀ Manager.Ā
Melbourne, FL, 01/2012 - 05/2014 Responsible for duties and tasks assigned by Branch manager. Completed and delivered monthly feedback forms for all branch employees. Created and implemented sales plans and contest for continued motivation for staff teams to meet andĀ exceed branch goals. Created and maintained a positive customer experience to achieve customer serviceĀ satisfaction of Guaranty Bank. ActivelyĀ assisted Branch Manager in the recruiting and interviewing process. Approved staff timecards for final review for Branch manager for final payroll processing. Drafted and postedĀ monthly schedules for branch staff. Ensured staff was fully knowledgeable of branch products and services, and has completedĀ all required training courses andĀ webinars required. Completed monthly branch audit expectations ofĀ operations managerĀ , security and Guaranty Bank risk policies. Assumed other responsibility and job duties as needed. Served as region retention management champion, FIS training conversion champion activelyĀ participated in financial youth literacy events to meet the requirements of theĀ CRA.
Rochester, NY, 05/2011 - 01/2012
Daily commute throughout the 12 locations in the Chicago area. Served to assumeĀ responsibility Ā when Branch and Assistant Managers were out of office. Served as coverage at 12 branch locations where needed for proper staffing to ensure branch is operational. Was required to performal normal Personal banker duties in addition.Ā
Ford City, PA, 02/2009 - 05/2011 ExceledĀ at achieving monthly sales goals assigned by Branch Manager. Had to meet the minimum in aisle requirements and outside marketing expectations, to generate solid business and personal leads. Conducted daily follow up calls, with leads generated to set appointments. Responsible for resolving customers issues in a timely manner.Ā Balanced the vault,Ā ATM and submitted all required workĀ by daily deadline.Ā Performed all assigned tasks by Assistant and Branch manager. Processed customer request to meet their financial needs.
Fishers, IN, 2007 - 01/2009
Processed sales referrals and promoted bank services and products.Managed opening and closing times for the main branch.Assembled in-store marketing displays.Prepared daily branch invoices.Trained employees on cash drawer operation.Oversee branch in absence of Branch Manager.Attend monthly managers meetings, Actively recruited and oversaw training for all new branch employees.Researched banking guidelines and statutory requirements to stay updated on new laws and applications.Delivered informational sales presentations to potential investors to build symbiotic client relationships.
Oakland, CA, 04/2006 - 2007
Meet and exceeded monthly goals assigned. Assumed responsibility of branch in absence of Branch and Assistant manager. Conducted daily huddles for daily sales activities and ideasĀ for branch staff.Ā ServicedĀ andĀ resolved customer issues in a timely. Ensured that customers transactions were processed correctly and accurately. Converse with upper management to resolve customers. Open/Close branch as assigned. Daily balancing of branch inventory, vault, teller drawers andĀ ATM to ensure accuracy. ETC
Oklahoma City, OK, 07/2005 - 04/2006 Processed cash withdrawals, deposits and other teller transactions.Ā Directed specific questions to appropriate branch personnel. Meet andĀ exceeded all monthly sales goals given.Ā Responsible for daily balancing of teller drawersĀ for accurate balancing. Attended monthly branch meetings for updates on products and services. Properly profiled customers on the teller line for potential cross sell opportunities. Completed required training courses that adhered to TCF guidelines.Ā
- Received an internal audit score of 97% highest in Lakeshore Market.
- Chosen at the Regions Attrition champion for Retention Management program.
- BranchĀ held the number 1 ranking in customer service in company.
- Created and executed a performance planĀ with regions operations manager on a uniform style for all branches to retain and file daily branch data.
- Currently working with Retail Accounting with reducing scanning errors, offsets for variances at the branch.
- Currently branch is ranked # 9 in company for president club.
- Actively participates in community events to meet standards of CRA requirements.
- Marketing Committee
- Certified in yearly Compliance College completion EX(BSA,OFAC,ANTI MONEY ,CIP, ETC.)
- Completion of managers courses HR LAR MANAGERS, DISC , UNDERSTANDING PROFITABILITY, WORK & LIFE SKILLS etc.Ā
StrongĀ direction of operational aspects, human resources and customer service to meet banks objectives.
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Resume Overview
School Attended
- Joliet Junior College
Job Titles Held:
- Branch Manager
- ASSISTANT BRANCH MANAGER
- FLOATING PERSONAL BANKER
- PERSONAL BANKER
- Assistant Manager
- SUPERVISOR
- TELLER
Degrees
- High School Diploma
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