LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Branch Manager skilled in developing and grooming exceptional bank personnel. Strong focus on staff relations and teamwork. Sharp banking professional whose talents shine in a competitive, innovative and creative environment. Track record of increasing sales, improving client retention and growing customer base. Over 13 years of Retail Banking experience serving different roles in the South Region of Illinois. Works well with little supervision and fast paced environment. Adapts to change quickly and driven for success.
Skills
  • Detail-oriented
  • Excellent communication skills.
  • Excellent time management skills
  • Reliable & excels in team leadership
  • Energetic & Complex problem solving skills
  • Excellent work ethic
  • People-oriented
  • Strong interpersonal skills
  • Dependable
Education and Training
Joliet Junior College Joliet, IL Expected in 2002 High School Diploma : - GPA : Thornton Township High school Harvey, IL, U.S.A. Some college, Business Management
Experience
Communityamerica Credit Union - Branch Manager
Prairie Village, KS, 05/2014 - 04/2017

Managed 3 branches throughout Chicago land area.Daily duties included creating sales activities to meet and exceed branch goals. Identified inefficiencies in P&L report and implemented a process for improvements. Scheduled staffing for multiple branch locations. Held & attended monthly  manager meetings. Assigned as south regions marketing committee spokesman.  Provided coaching and development tools for employees to meet assigned goals.Responsible for completing and delivering annual performance evaluations to all branch staff and provided recommendations of merit increases. Created and executed plans and expectations of company and mission. Exceled at daily operations projects that included cash management, retention management, and identifying potential fraud losses for the branch. Actively involved with region activities and developed the annual branch business plan for maximum profitability and effectiveness.Actively recruited and oversaw training for all new branch employees. Enrolled and ensured branch staff attended all training and development classes including compliance college annual training. Adhered to Guaranty Bank security and audit procedures. Researched and resolved customer issues on personal savings, checking and lines of credit accounts. Balanced daily cash deposits and bank vault inventory with a zero error rate. Received Regional branch recognition award for outstanding customer service. Maintained confidentiality of bank records and client information. Enrolled and completed all required learning and development courses required for branch manager training. Certified in successfully yearly compliance college training courses. Completed a list of other region and duties assigned by Regional Manager. 

D.R. Horton, Inc. - ASSISTANT BRANCH MANAGER
Melbourne, FL, 01/2012 - 05/2014
Responsible for duties and tasks assigned by Branch manager. Completed and delivered monthly feedback forms for all branch employees. Created and implemented sales plans and contest for continued motivation for staff teams to meet and exceed branch goals. Created and maintained a positive customer experience to achieve customer service satisfaction of Guaranty Bank. Actively assisted Branch Manager in the recruiting and interviewing process. Approved staff timecards for final review for Branch manager for final payroll processing. Drafted and posted monthly schedules for branch staff. Ensured staff was fully knowledgeable of branch products and services, and has completed all required training courses and webinars required. Completed monthly branch audit expectations of operations manager , security and Guaranty Bank risk policies. Assumed other responsibility and job duties as needed. Served as region retention management champion, FIS training conversion champion actively participated in financial youth literacy events to meet the requirements of the CRA.
Northwest Bancorp, Inc. - FLOATING PERSONAL BANKER
Rochester, NY, 05/2011 - 01/2012

Daily commute throughout the 12 locations in the Chicago area. Served to assume responsibility  when Branch and Assistant Managers were out of office. Served as coverage at 12 branch locations where needed for proper staffing to ensure branch is operational. Was required to performal normal Personal banker duties in addition. 

S&T Bank - PERSONAL BANKER
Ford City, PA, 02/2009 - 05/2011
Exceled at achieving monthly sales goals assigned by Branch Manager. Had to meet the minimum in aisle requirements and outside marketing expectations, to generate solid business and personal leads. Conducted daily follow up calls, with leads generated to set appointments. Responsible for resolving customers issues in a timely manner. Balanced the vault, ATM and submitted all required work by daily deadline. Performed all assigned tasks by Assistant and Branch manager. Processed customer request to meet their financial needs.
Wendy's - Assistant Manager
Fishers, IN, 2007 - 01/2009

Processed sales referrals and promoted bank services and products.Managed opening and closing times for the main branch.Assembled in-store marketing displays.Prepared daily branch invoices.Trained employees on cash drawer operation.Oversee branch in absence of Branch Manager.Attend monthly managers meetings, Actively recruited and oversaw training for all new branch employees.Researched banking guidelines and statutory requirements to stay updated on new laws and applications.Delivered informational sales presentations to potential investors to build symbiotic client relationships.

Oakland Ice Center - SUPERVISOR
Oakland, CA, 04/2006 - 2007

Meet and exceeded monthly goals assigned. Assumed responsibility of branch in absence of Branch and Assistant manager. Conducted daily huddles for daily sales activities and ideas for branch staff. Serviced and resolved customer issues in a timely. Ensured that customers transactions were processed correctly and accurately. Converse with upper management to resolve customers. Open/Close branch as assigned. Daily balancing of branch inventory, vault, teller drawers and ATM to ensure accuracy. ETC

First Fidelity Bank - TELLER
Oklahoma City, OK, 07/2005 - 04/2006
Processed cash withdrawals, deposits and other teller transactions. Directed specific questions to appropriate branch personnel. Meet and exceeded all monthly sales goals given. Responsible for daily balancing of teller drawers for accurate balancing. Attended monthly branch meetings for updates on products and services. Properly profiled customers on the teller line for potential cross sell opportunities. Completed required training courses that adhered to TCF guidelines. 
Accomplishments
  • Received an internal audit score of 97% highest in Lakeshore Market.
  • Chosen at the Regions Attrition champion for Retention Management program.
  • Branch held the number 1 ranking in customer service in company.
  • Created and executed a performance plan with regions operations manager on a uniform style for all branches to retain and file daily branch data.
  • Currently working with Retail Accounting with reducing scanning errors, offsets for variances at the branch.
  • Currently branch is ranked # 9 in company for president club.
  • Actively participates in community events to meet standards of CRA requirements.
  • Marketing Committee
  • Certified in yearly Compliance College completion EX(BSA,OFAC,ANTI MONEY ,CIP, ETC.)
  • Completion of managers courses HR LAR MANAGERS, DISC , UNDERSTANDING PROFITABILITY, WORK & LIFE SKILLS etc. 
Skills

Strong direction of operational aspects, human resources and customer service to meet banks objectives.

Excellent verbal and written communication skills.
 
Strong organizational skills.
 
Strong leadership and supervisory skills.

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Resume Overview

School Attended

  • Joliet Junior College

Job Titles Held:

  • Branch Manager
  • ASSISTANT BRANCH MANAGER
  • FLOATING PERSONAL BANKER
  • PERSONAL BANKER
  • Assistant Manager
  • SUPERVISOR
  • TELLER

Degrees

  • High School Diploma

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