Managed 3 branches throughout Chicago land area.Daily duties included creating sales activities to meet and exceed branch goals. Identified inefficiencies in P&L report and implemented a process for improvements. Scheduled staffing for multiple branch locations. Held & attended monthly manager meetings. Assigned as south regions marketing committee spokesman. Provided coaching and development tools for employees to meet assigned goals.Responsible for completing and delivering annual performance evaluations to all branch staff and provided recommendations of merit increases. Created and executed plans and expectations of company and mission. Exceled at daily operations projects that included cash management, retention management, and identifying potential fraud losses for the branch. Actively involved with region activities and developed the annual branch business plan for maximum profitability and effectiveness.Actively recruited and oversaw training for all new branch employees. Enrolled and ensured branch staff attended all training and development classes including compliance college annual training. Adhered to Guaranty Bank security and audit procedures. Researched and resolved customer issues on personal savings, checking and lines of credit accounts. Balanced daily cash deposits and bank vault inventory with a zero error rate. Received Regional branch recognition award for outstanding customer service. Maintained confidentiality of bank records and client information. Enrolled and completed all required learning and development courses required for branch manager training. Certified in successfully yearly compliance college training courses. Completed a list of other region and duties assigned by Regional Manager.
Daily commute throughout the 12 locations in the Chicago area. Served to assume responsibility when Branch and Assistant Managers were out of office. Served as coverage at 12 branch locations where needed for proper staffing to ensure branch is operational. Was required to performal normal Personal banker duties in addition.
Processed sales referrals and promoted bank services and products.Managed opening and closing times for the main branch.Assembled in-store marketing displays.Prepared daily branch invoices.Trained employees on cash drawer operation.Oversee branch in absence of Branch Manager.Attend monthly managers meetings, Actively recruited and oversaw training for all new branch employees.Researched banking guidelines and statutory requirements to stay updated on new laws and applications.Delivered informational sales presentations to potential investors to build symbiotic client relationships.
Meet and exceeded monthly goals assigned. Assumed responsibility of branch in absence of Branch and Assistant manager. Conducted daily huddles for daily sales activities and ideas for branch staff. Serviced and resolved customer issues in a timely. Ensured that customers transactions were processed correctly and accurately. Converse with upper management to resolve customers. Open/Close branch as assigned. Daily balancing of branch inventory, vault, teller drawers and ATM to ensure accuracy. ETC
Strong direction of operational aspects, human resources and customer service to meet banks objectives.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Companies Worked For:
Job Titles Held: