branch manager resume example with 8+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

An outgoing, positive and dedicated leader with extensive experience in Management, B2B Sales, Customer Relations, Human Resources, Accounting, Marketing and more. Always maintains a high focus in positivity, tenacity, communication, reliability, customer service and attention to detail. Possesses 9 years of Staffing/ Recruiting experience in both Cannabis and Professional Industries. Over 11 years in Sales, and Customer Service. and 6 years in Management. Keeps balance in a workplace atmosphere and is a great negotiator and problem solver.

  • Strongly proficient in Avionte and BambooHR, HRIS Systems.
  • Excels in leadership, communications, problem solving, prioritizing tasks, and time management.
  • Excellent in Customer Relations.
  • 11 years experience in Sales. B2B, Cold Calling, and Account Management.
  • 9 years experience in Human Resources, Accounts Receivable, Data Entry, Project Management, Marketing, Recruiting, and Business Development.
  • Excellent work ethic with result driven ambition.
  • Advanced in Microsoft Office platforms, including: Excel, Microsoft Word, Power Point and Outlook.
  • Advanced in all Google platforms such as: Google Sheets, Google Docs, Google Drive and more.
  • Currently attending online school to obtain my bachelors degree in Business Management and Human Resources.
  • Excellent understanding in Safety Management and OSHA Compliance.
  • Strong understanding of Oregon Employment Laws and Regulations.
02/2017 to Current Branch Manager Kct Credit Union | Houston, TX,

Acting as Branch Manager, I oversee total operations of two separate staffing companies. Rogue Staffing and Gillmann Services.

  • Managing weekly sales and gross profits. Making sure internal team has their recruiting and sales goals set and are actively working to achieve them.
  • Handle all facets of compliance to include: workplace safety, new hire training, record keeping, data entry, payroll, recruiting, in depth interviews, background checks, urinalysis tests, human resources and Oregon State employment laws and regulations.
  • Develop PEO's to provide continuity and effective service to employees and customers.
  • Oversee all payroll (internal and external employees), ensuring accurate data and payouts have been submitted.
  • Oversee all Human Resource matters for internal team and external employees (300+ external employees). Including but not limited to: written job offers, PTO reports, internal and external disciplinary action, documentation of incidents and accidents. Processing Workman's Compensation claims, making accomodations for light duty and payroll if needed.
  • Onboarding new staff members (internal and external), initiating daily meetings, managing applicant data and working with CEO's and customers to implement better practices to improve workplace atmosphere, morale, productivity and more.
  • Accounts Payable and Receivable- keeping record of payments, and aging reports, summaries, billing and more. Communicating reports to CEO's and customers.
  • Oversee all sales and customer relations. Drawing up market quotes, cold calling, business to business sales, securing contracts, and delivering on service. Visiting workplaces and securing new business accounts for company.
  • Oversee entire recruiting department. Directing recruiters, helping with tasks such as filling orders, placing ads, and actively engaging candidates for our positions, creating assessment tests and more.
  • Handle all marketing to include: Facebook, LinkedIn, Mail Tribune, Google, Yelp and external platforms. Creating custom material for marketing, implementing graphic design, and creative content to post regularly on social media outlets.
02/2015 to 02/2017 Customer Service Specialist Tsi Incorporated | San Francisco, CA,

Began as an Administrator- was promoted to Customer Service Specialist.

  • I oversaw all customer service and administrative needs for Confident Staffing to include applicants, employees and customers.
  • Welcomed all applicants and employees. Made sure they were having a positive experience, answered questions about our available jobs and performed assessment tests if needed. Entered all pertinent data in Avionte.
  • Received employee new hire documentation, such as Drivers License and Birth Certificates, Social Security Cards etc. Made sure that all current employees had up to date records in our file to include: interview notes, employee documentation ( ID's, certificates, drug tests, & background checks).
  • Made sure applicants were filed and "activated" prior to beginning their first assignment. This included: verifying employment eligibility through E-Verify, completing and turning in 1-9 Forms. Turning in W-4 forms, processing background checks, and made sure any other certificates were input into the system to ensure state and federal compliance and documentation.
  • Oversaw customer and employee relations- requiring reports and surveys to be given to owners about overall service and efficiency.
  • Conducted Interviews when needed, and aided in daily recruiting needs.
  • Worked closely with upper management and CEO to to help strategize, plan proper marketing and to benefit retention and sales goals.
01/2014 to 02/2015 Administrative Assistant Aqua Finance | City, State,
  • Organized and maintained filing and document management system by coordinating, archiving and purging files.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Updated details in State Farm database by keying in customer contacts and and insurance benefits, for house, vehicle and workman's comp policies.
  • Directed customer communication to appropriate policy writers.
  • Planned events and department activities by acquiring venues, developing guest lists and organizing catering services for City of Eagle Point.
Education and Training
Expected in 06/2006 to to High School Diploma | Eagle Point High School, Eagle Point, OR GPA:
Expected in 08/2022 to to Business Management | Human Resources Management Eastern Gateway Community College, Steubenville, OH GPA:
  • 2021 - Current: Proud member of BNI- Table Rock Business Alliance Chapter - Secretary Treasurer
  • 2001-2006: Team Captain for 5 years for Premiere and ODP soccer teams
  • First Team All Conference 2003 & 2004 District 6 women's soccer.
  • 2021: Rogue Staffing 2nd place winner in Southern Oregon Best of the Best competition
  • 2021: Gillmann Services Honorable mention in Southern Oregon Best of the Best competition
  • 2021, 2020, 2019 & 2017: Achieved top sales and gross profit 4 years in a row within total company. Competing against 11 other offices nationwide.

References Available Upon Request

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Resume Overview

School Attended

  • Eagle Point High School
  • Eastern Gateway Community College

Job Titles Held:

  • Branch Manager
  • Customer Service Specialist
  • Administrative Assistant


  • High School Diploma
  • Business Management

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