branch manager resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Branch Manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. 15+ year history of success in the business industry.

  • Work Prioritization
  • Branch Operations Management
  • Relationship Building
  • Customer Service
  • Excels in Team Leadership
  • Coaching and Mentoring
  • Process Improvement
  • Decision Making
  • Time Management
  • Critical Thinking
  • Goal Setting
  • Staff Recruitment and Hiring
  • Quality Assurance
  • Willing to Learn
  • Adaptable to Changing Conditions
05/2007 to Current Branch Manager New York Credit Union Association | Clifton Park, NY,
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Planned work schedules to maintain adequate staffing levels.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Designed sales and service strategies to improve revenue and retention.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Supported outside sales force in servicing and obtaining new business.
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
  • Created and updated financial reports on frequent basis to present information to leadership teams.
  • Conducted reviews and evaluations for cost-reduction opportunities.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Established and built customer relationships through targeted outreach and initiatives.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
09/2002 to 12/2006 Bartender Traditions Spirits | Thackerville, OK,
  • Motivated team by giving constructive feedback to deliver exceptional patron experiences to clientele.
  • Supervised cleanliness of guest service areas before, during and after service.
  • Poured wine, beer and cocktails for patrons.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Collected and organized daily till totals and tips.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Completed regular bar inventories and daily requisition sheets.
  • Balanced daily registers and generated sales reports for management.
04/2001 to 09/2002 Bar Server Momofuku | Las Vegas, NV,
  • Presented menus and answered questions regarding items.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Stocked service areas with supplies during slow periods.
  • Managed intoxicated guests and followed alcohol awareness procedures.
  • Set up tables in between patrons to reduce wait times.
  • Cleaned establishment, printed sales reports, counted cash drawers and took inventory to prepare bar for next shift.
  • Restocked and cleaned counter and service stations throughout shifts.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Checked on dining area to identify immediate needs and reset tables between guests.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Performed general cashiering duties and collected on tabs.
  • Trained new employees to perform duties.
  • Greeted customers, answered questions and recommended specials to increase profits.
05/1998 to 04/2001 Hostess Jackson Hosptial & Clinic | Montgomery, AL,
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Answered phones promptly to record and confirm reservations.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Education and Training
Expected in to to Bachelor of Arts | Communication Studies College of Charleston, Charleston, SC GPA:

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Resume Overview

School Attended

  • College of Charleston

Job Titles Held:

  • Branch Manager
  • Bartender
  • Bar Server
  • Hostess


  • Bachelor of Arts

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