branch manager resume example with 4+ years of experience
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- :
Diligent financial professional actively pursuing an opportunity to contribute value to the team, with a desire to lead. Dedicated to continuous improvement through process optimization and a focus on efficiency. Client satisfaction and retention are marked skills. Positive reinforcement and leadership are highlighted traits.
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D.R. Horton, Inc. – Panama City, FL,
- Supervising work of 2 Universal Bankers and 1 Assistant Branch Manager.
- Gathers and reviews customer feedback to improve operations.
- Supportively directing team of 3 to consistently improve performance and efficiency to maximize operational results.
- Working to enhance branch production by handling staff conflicts, evaluations, coaching employees on company protocol, and expectations .
- Engaging employees in business processes with positive motivational techniques.
- Identify and capitalize on community business opportunities with effective networking.
- Targeting new bank relationships within local community by execution of quarterly promotions.
- Resolve escalated customer issues.
- Submit loan applications to loan underwriter for verification and recommendation.
Desert Financial Federal Credit Union – Phoenix, AZ,
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Maximized efficiency through effective resource allocation and employee management.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Demonstrated knowledge of branch financial products, including loans and lines of credit.
- Developed sales strategy to meet established sales objectives.
- Coached and developed branch staff by offering constructive feedback and sales training opportunities.
- Responded to customer concerns, working with manager to raise customer satisfaction ratings.
First Midwest Bank – City, STATE,
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Regularly exceeded production goals by using accurate and informative information in all professional interactions.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Promoted products or services to each customer to consistently achieve sales targets.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
B B & T Bank – City, STATE,
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs.
- Established rapport with new clients to increase satisfaction and loyalty.
- Performed vault duties to handle large deposits and distribute currency to coworkers.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
Commisioner of the Economic Development Committee City of East Chicago IN May 2015 - July 2016 Member of the Economic Development Committe City of East Chicago IN June 2013 - May 2015 Team Captain for the University of Hawaii Men's Basketball Team Community Service Award winner for the University of Hawaii Men's Basketball Team
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Resume Overview
School Attended
- University of Hawaii at Manoa
- Dodge City Community College
Job Titles Held:
- Branch Manager
- Assistant Branch Manager
- Consumer Banking Rep II
- Community Banking Branch Banker IV
Degrees
- Bachelor of Science
- Associate of Arts
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