Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Driven Branch Manager with 15-year track record of successful administrative and operations management. Highly skilled in cultivating and leading high-performance teams focused on exceeding business objectives.

  • Highest Performance for 2017-2018 for the district.
  • # 1 Unit Producer
  • Ranked #1 store in : Growth, delinquency, compliance, loans and the sell of ancillary products.
  • Team Leadership
  • Loans
  • Goals And Performance
  • Cost And Budget Analysis
  • Relationship Building And Management
  • Risk Analysis
  • Human Resources Knowledge
  • Employee Development
  • Staff Training
  • Customer service awareness
  • Familiar With Account Coding
  • Business Development Expertise
  • Reporting Familiarity
Work History
05/2019 to Current
Branch Manager Distribution Now Westlake, LA,
  • Engaged employees in business processes with positive motivational techniques.
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
  • Assessed employee performance and developed improvement plans.
  • Submitted loan applications to loan underwriter for verification and recommendation.
  • Reviewed and edited loan agreements to promote efficiency and accuracy.
  • Protected company assets with strategic risk management approaches.
  • Gathered and reviewed customer feedback to improve operations.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
  • Maintained friendly and professional customer interactions.
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
  • Wrote reports detailing branch activities.
  • Closed average of 120 loans per month.
  • Led team of 7 staff.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Held sales coaching sessions.
  • Boosted branch sales by developing and deepening customer loyalty through incentive programs.
11/2013 to 05/2019
Assistant Manager Dominium Management Services, Inc Coon Rapids, MN,
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored employee performance and developed improvement plans.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Supervised team of 10 employees and provided feedback on performance.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Set up and completed loan submission packages.
  • Monitored accounts for compliance with established payment plans and flagged those in violation.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Achieved performance goals on consistent basis.
02/2012 to 11/2013
Assistant Manager Dominium Management Services, Inc Cortland, IL,
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Rotated merchandise and displays to feature new products and promotions.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Walked through store areas every week to identify and proactively resolve issues negatively impacting operations.
09/2005 to 11/2011
General Manager Shepard Exposition Services Las Vegas, NV,
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Coordinated weekly leadership workshops to educate team members on best practices to optimize productivity.
  • Maintained records related to sales, returns and inventory availability.
  • Coordinated creation and deployment of videos, social media posts and other marketing collateral.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Expected in 01/2013
Associate of Science: Health Administration
Fayetteville Technical Community College - Fayetteville, NC
Expected in 06/1993
High School Diploma:
Marion High School - Marion, SC

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School Attended

  • Fayetteville Technical Community College
  • Marion High School

Job Titles Held:

  • Branch Manager
  • Assistant Manager
  • Assistant Manager
  • General Manager


  • Associate of Science
  • High School Diploma

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