Jessica Claire
Montgomery Street, San Francisco, CA 94105
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Professional Summary
Driven Branch Manager with 15-year track record of successful administrative and operations management. Highly skilled in cultivating and leading high-performance teams focused on exceeding business objectives.
Accomplishments
- Highest Performance for 2017-2018 for the district.
- # 1 Unit Producer
- Ranked #1 store in : Growth, delinquency, compliance, loans and the sell of ancillary products.
Skills
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Work History
05/2019 to Current
Branch Manager Distribution Now – Westlake, LA,
- Engaged employees in business processes with positive motivational techniques.
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Recommended loan approvals and denials based on customer loan application reviews.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
- Assessed employee performance and developed improvement plans.
- Submitted loan applications to loan underwriter for verification and recommendation.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Protected company assets with strategic risk management approaches.
- Gathered and reviewed customer feedback to improve operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Maintained friendly and professional customer interactions.
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
- Wrote reports detailing branch activities.
- Closed average of 120 loans per month.
- Led team of 7 staff.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Held sales coaching sessions.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
11/2013 to 05/2019
Assistant Manager Dominium Management Services, Inc – Coon Rapids, MN,
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored employee performance and developed improvement plans.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Trained team members in successful strategies to meet operational and sales targets.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Supervised team of 10 employees and provided feedback on performance.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Set up and completed loan submission packages.
- Monitored accounts for compliance with established payment plans and flagged those in violation.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Achieved performance goals on consistent basis.
02/2012 to 11/2013
Assistant Manager Dominium Management Services, Inc – Cortland, IL,
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Walked through store areas every week to identify and proactively resolve issues negatively impacting operations.
09/2005 to 11/2011
General Manager Shepard Exposition Services – Las Vegas, NV,
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Coordinated weekly leadership workshops to educate team members on best practices to optimize productivity.
- Maintained records related to sales, returns and inventory availability.
- Coordinated creation and deployment of videos, social media posts and other marketing collateral.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Education
Expected in 01/2013
Associate of Science: Health Administration
Fayetteville Technical Community College - Fayetteville, NC
Fayetteville Technical Community College - Fayetteville, NC
Expected in 06/1993
High School Diploma:
Marion High School - Marion, SC
Marion High School - Marion, SC
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Resume Overview
School Attended
- Fayetteville Technical Community College
- Marion High School
Job Titles Held:
- Branch Manager
- Assistant Manager
- Assistant Manager
- General Manager
Degrees
- Associate of Science
- High School Diploma
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