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Branch Manager Resume Example

Resume Score: 80%

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BRANCH MANAGER
Summary

Enthusiastic employee focused on consistently achieving company objectives to secure client satisfaction and loyalty.

Self-motivated professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments. Dedicated to positive, friendly customer service and committed to reaching business goals.

Skills
  • Employee training and completed Management training course for additional skills to success as a leader, manager, colleague and team member.
  • Complex problem solving
  • Strong interpersonal skills
  • Multi-tasking ability
  • Excellent work ethic
  • Excellent time management skills
  • Reliable
  • Detail-oriented
  • Computer proficiency
  • People-oriented
  • Dependable
  • Credit card payment processing
  • Promotional support
  • Product organization
  • Microsoft Office expertise
  • Inbound and outbound calling
Experience
Branch ManagerCompany Name | City, State | Jun 2019-Current
  • Executed loan origination process, including ordering credit reports. Kept organization for legals to file and garnishments existing and new.
  • Analyzed applicants' financial status, credit and property, title loans, evaluation to determine feasibility of granting loans.
  • Reviewed loan applications to determine approvals or denials.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Educated customers on variety of loan amounts to promote valuable decision-making.
  • Consistently increased sales by developing key customer relationships and selling referrals.
  • Trained CSR's to take collections, applications, perform renewals, qualifications required for new signature and title loans. Training goal was to to increase sales success and productivity.
  • Performed daily additions, updates and new information of loan applicant in database.
  • Consistently complied with company policies and government regulations.
Customer Service RepresentativeCompany Name | City, State | Mar 2018-Jun 2019
  • Assisted approximately 10 to 20 customers each day with loan and title loan questions.
  • Met or exceeded revenue objectives by promoting referrals to customers during service, account and sales follow-up calls.
  • Documented conversations with customers to track requests, problems and solutions.
  • 60 to 80 outbound collection calls per day, AM and PM call routes. Followed strict daily call schedule including solicitation calls and following up on broken promises on accounts.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Upheld privacy policy and requirements per policy of Red River Credit.
  • Set up and activated customer accounts.
  • Reviewed account and service histories to identify trends and issues.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
Store Manager and Floral DesignerCompany Name | City, State | May 2014-Mar 2018
  • Ensured that flowers and decorative pieces were properly packed so that there was no damage during the delivery process.
  • Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
  • Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
  • Participated in client consultations to discuss floral designs for special occasions, including weddings and funerals.
  • Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
  • Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
  • Stayed current on the latest floral trends.
  • Prepared and processed floral orders to customer specifications via phone, online orders or resulting from in-store consultations.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Processed shipments and maintained stock shelf organization.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Oversaw inventory tracking, management and physical inventory counts.
  • Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
  • Maintained adequate temperature and humidity in stockrooms.
  • Counted cash drawers and made bank deposits.
  • Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
  • Prioritized sanitation, daily clean water exchange for fresh cuts, but also safety and health standards in work area.
  • Managed sales, received and completed special orders while performing store opening and closing duties.
  • Maintained daily record of all transactions.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Created attractive store displays to generate customer interest and boost sales and in store traffic.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
  • Worked closely with store owner and investor to formulate and build store layout, brand and strategy.
  • Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into Shopkeep BackOffice.
  • Built loyal customer base by delivering excellent service and stocking in-demand products, including rare and out of season flowers or plants.
Education and Training
High School DiplomaBlackwell High School | | City, State | May 2005
Associate of Applied Science: PhotographyNorthern Oklahoma College | | City, State | May 2009
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Resume Overview

School Attended

  • Blackwell High School
  • Northern Oklahoma College

Job Titles Held:

  • Branch Manager
  • Customer Service Representative
  • Store Manager and Floral Designer

Degrees

  • High School Diploma
    Associate of Applied Science : Photography

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