Branch Manager Resume Example
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BRANCH MANAGER
Summary
Enthusiastic employee focused on consistently achieving company objectives to secure client satisfaction and loyalty.
Self-motivated professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments. Dedicated to positive, friendly customer service and committed to reaching business goals.
Skills
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Experience
Branch ManagerDollar Bank | Lakewood , OH | Jun 2019-Current
- Executed loan origination process, including ordering credit reports. Kept organization for legals to file and garnishments existing and new.
- Analyzed applicants' financial status, credit and property, title loans, evaluation to determine feasibility of granting loans.
- Reviewed loan applications to determine approvals or denials.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Educated customers on variety of loan amounts to promote valuable decision-making.
- Consistently increased sales by developing key customer relationships and selling referrals.
- Trained CSR's to take collections, applications, perform renewals, qualifications required for new signature and title loans. Training goal was to to increase sales success and productivity.
- Performed daily additions, updates and new information of loan applicant in database.
- Consistently complied with company policies and government regulations.
Customer Service RepresentativeVitas Healthcare | Glastonbury , CT | Mar 2018-Jun 2019
- Assisted approximately 10 to 20 customers each day with loan and title loan questions.
- Met or exceeded revenue objectives by promoting referrals to customers during service, account and sales follow-up calls.
- Documented conversations with customers to track requests, problems and solutions.
- 60 to 80 outbound collection calls per day, AM and PM call routes. Followed strict daily call schedule including solicitation calls and following up on broken promises on accounts.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Upheld privacy policy and requirements per policy of Red River Credit.
- Set up and activated customer accounts.
- Reviewed account and service histories to identify trends and issues.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
Store Manager and Floral DesignerBev's Flower Heaven | City , STATE | May 2014-Mar 2018
- Ensured that flowers and decorative pieces were properly packed so that there was no damage during the delivery process.
- Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Participated in client consultations to discuss floral designs for special occasions, including weddings and funerals.
- Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
- Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
- Stayed current on the latest floral trends.
- Prepared and processed floral orders to customer specifications via phone, online orders or resulting from in-store consultations.
- Updated store pricing, signage and merchandising based on current promotions.
- Processed shipments and maintained stock shelf organization.
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
- Oversaw inventory tracking, management and physical inventory counts.
- Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
- Maintained adequate temperature and humidity in stockrooms.
- Counted cash drawers and made bank deposits.
- Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
- Prioritized sanitation, daily clean water exchange for fresh cuts, but also safety and health standards in work area.
- Managed sales, received and completed special orders while performing store opening and closing duties.
- Maintained daily record of all transactions.
- Delivered excellent customer service by greeting and assisting each customer.
- Created attractive store displays to generate customer interest and boost sales and in store traffic.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
- Worked closely with store owner and investor to formulate and build store layout, brand and strategy.
- Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into Shopkeep BackOffice.
- Built loyal customer base by delivering excellent service and stocking in-demand products, including rare and out of season flowers or plants.
Education and Training
High School DiplomaBlackwell High School | | City, State | May 2005
Associate of Applied Science: PhotographyNorthern Oklahoma College | | City, State | May 2009
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Resume Overview
School Attended
- Blackwell High School
- Northern Oklahoma College
Job Titles Held:
- Branch Manager
- Customer Service Representative
- Store Manager and Floral Designer
Degrees
- High School Diploma
Associate of Applied Science : Photography
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