Branch Manager resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Motivated banking professional possessing a strong commitment to quality customer service coupled with superb leadership and communication skills. Builds customer loyalty by effectively establishing rapport, resolving problems, building solutions and quickly processing transactions. Hardworking and outgoing team member versed in cash handling processes, account opening procedures, savings strategies and management principles and development.
Skills
Cash handling skills
Savvy relationship- builder
Operational procedures
Account opening procedures
Loan application procedures
Solid Inbound and Outbound calls and sales
Efficient Appointment setting
Excellent time management skills
Accountable
Coachable
Positive
Reliable
Team Player
Self- sufficient
Sales- efficient
Strong verbal communication
Detail- Oriented
Goal- Oriented
Staff development
Self-motivated
Team leadership
Financial Advising
Work History
Branch Manager, 04/2018 - Current Eagle Bancorp, Inc. – Chantilly, VA,
Assistant Branch Manager at Livonia Branch April 2018-November 2018
Facilitated Branch Manager and Branch Supervisor meetings
Created forms around Home Loan tracking and Supervisor Development
Inspired state wide marketing contest around Home Lending
Demonstrated knowledge of branch financial products
Continued education on current banking products and services, as well as coaching and leadership through Retail Leadership Training Program.
Built rapport with account holders by reaching out with product recommendations and account updates.
Implemented process improvements to increase productivity.
Facilitated customer satisfaction by executing personal communication and follow-ups.
Contacted clients to pursue sales, strengthen rapport and gather funds.
Executed customer transactions, including deposits, withdrawals, loan payments money orders and checks.
Opened Personal and Business accounts with cross-sell.
Answered telephone inquiries on banking products including checking, savings, loans, credit cards, wire transfers, stop payments and account transfers.
Researched industry competitors on current promotions and rates to better strengthen sales conversations and maintain customer satisfaction.
Pulled daily branch reports.
Assessed clients' financial situations to develop strategic financial planning solutions.
Assessed employee performance and developed improvement plans.
Engaged employees in business processes with positive motivational techniques.
Recruited, interviewed, hired and trained 5employees and implemented mentoring program to promote positive feedback and engagement.
Maintained friendly and professional customer interactions.
Gathered and reviewed customer feedback to improve operations.
Relationship Banker/Annuity & Insurance Specialist, 07/2015 - 04/2018 United Community Bank – Gainesville, GA,
Chosen by Regional to be reserve new hire sponsor for Flagstar Bank November 2016
Make inbound and outbound calls during call nights and call blocks to set appointments
Search out leads and sale opportunities through branch book of business and transactions
Set appointments for products and services on behalf of oneself and partners of the company
Explain, promote, and sell products and services to our customers such as accounts, credit cards, life insurance, consumer loans and line of credits
Perform wire transfers both nationally and internationally
Order foreign currency for clients when requested
ATM custodian for a year, which included daily balancing, maintenance, weekly reports, replenishing cash, processing transactions
Vault Custodian for a year, which includes processing cash buy/sells to and from the vault, ordering and shipping out cash to stay within vault limits, balancing vault everyday to keep in balance
Used targeted questioning strategies to discover insight on prospect needs and requirements.
Maintained excellent attendance record, consistently arriving to work on time.
Universal Banker, 11/2014 - 07/2015 Citizens Bank – City, STATE,
Teller July 2013- November 2014
Lead Tellers in referrals three straight quarters before promotion
Received multiple colleague achievement awards
Open accounts, take credit card and loan applications
Traveled to multiple branches during the times of November 2014- February 2015 as an Float Universal Banker
Exceeded Qualified Kept Appointments and Investment sales last 2 quarters
Make outbound calls during call nights and call blocks to set appointments
Set appointments for products and services on behalf of oneself and partners of the company
Process transactions such as deposits, withdrawals, check cashing, money order and official check purchases
Explain, promote, and sell products and services at teller line and platform to our customers
Practice sales modules to work on presentations, listening for opportunities and overcoming objections.
Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
Bolstered understanding of banking products and services by enrolling in available training classes offered to Banker's.
Education
High School Diploma: General Studies
General Studies, Expected in 2007 - Lamphere High School - Madison Heights, MI GPA:
: , Expected in - Oakland Community College - Royal Oak, MI GPA:
Certifications
Life, Accident, and Health License 2017-2019
Accomplishments
Graduated Retail Leadership Training Program at TCF Bank 2018
Received Life, Accident, and Health License through the state of Michigan 2017-2019
Interviewed with WXYZ-7 on behalf of Flagstar Bank for Arts, Beats and Eats Sponsorship 2017
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