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branch manager resume example with 17+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Versatile Branch Manager offers financial consulting, cash handling and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. Seasoned leader with 9 years of experience overseeing day-to-day operations of branch. Committed to finding creative ways to motivate employees to exceed customer service and sales goals. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills
  • Shift Scheduling
  • Work Prioritization
  • Relationship Building
  • Proficient in Microsoft Office and Brightree EMR
  • Account Review
  • Branch Operations Management
  • Customer Service
  • Coaching and Mentoring
  • Operational Reports
  • Regulatory Compliance
  • Performance Reviews
  • Excels in Team Leadership
  • Quality Assurance
  • Sound Judgment
  • Critical Thinking
  • Time Management
  • Service Oriented
  • Problem Anticipation and Resolution
  • Adaptable to Changing Conditions
Experience
Branch Manager, 07/2013 to Current
Midwest Veterinary SupplyLa Crosse, WI,
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Established and built customer relationships through targeted outreach and initiatives.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Planned work schedules to maintain adequate staffing levels.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
Branch Manager, 06/2010 to 07/2013
Midwest Veterinary SupplyOwings Mills, MD,
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Established and built customer relationships through targeted outreach and initiatives.
  • Supported outside sales force in servicing and obtaining new business.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Planned work schedules to maintain adequate staffing levels.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
Customer Service Representative, 02/2005 to 06/2010
VeoliaEl Paso, TX,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Set up and activated customer accounts.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Consulted with customers to resolve service and billing issues.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Developed strong customer relationships to encourage repeat business.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Mentored new employees on procedures and policies to maximize team performance.
Education and Training
High School Diploma: , Expected in 05/2001 to Mount Dora High School - Mt Dora, FL,
GPA:

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Resume Overview

School Attended

  • Mount Dora High School

Job Titles Held:

  • Branch Manager
  • Branch Manager
  • Customer Service Representative

Degrees

  • High School Diploma

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