Branch Manager resume example with 16+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Focused Branch Manager versed in contract negotiation and process improvement. Applies in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and business expansion.
Highlights
Analytical
Cost reduction and containment
Staff retention
Troubleshooting and problem solving
Dedicated
Quantifiable revenue increases
Experience
Branch Manager, 02/2015 to Current Fidelity Bank Of North Carolina – Asheboro, NC,
Executes the business plan and achieves financial performance, including sales, budgets, cost control, and inbound and outbound operations according to established goals for the terminal.
Develops and maintains a positive relationship with all existing and new customers and resolves any elevated customer issues.
Ensures that appropriate communication takes place within and across all departments at the terminal.
Communicates the organization's values, principles, vision and mission within the location.
Communicates with other branch managers to implement best practices and consistent processes for all terminals within the organization.
Supports corporate managers in implementing changes in any department within the location.
Oversees maintenance, security and a professional appearance of the facility and property for the location.
Provides input to the hiring, development and coaching, evaluation, and effectiveness of the management team and other employees within the terminal.
Supervisory Assistant, 06/2014 to 02/2015 Common Spirit – Morrilton, AR,
Assist Operations Supervisor with a wide
array of tasks.
Arrange freight pick-up;
coordinate outbound freight to appropriate location.
Maintain relationship with
customers through a wide array of services
Communicate and coordinate with
terminals throughout the company to assure delivery of freight to correct
destination
Assure the working order of tractors and forklifts through regular
maintenance.
Performed regular inventory
on loading equipment to ensure proper loading policies were being followed.
Clerk Casual, 11/2013 to 06/2014 Brooks Furniture – New Madrid, MO,
Assist Branch Manager with a wide array of
tasks.
Arrange freight pick-up
Coordinate outbound freight to appropriate location
Maintain relationship with
customers through a wide array of services
Communicate and coordinate with
terminals throughout the company to assure delivery of freight to correct
destination
Investigate and resolve OS&D freight
Dispatch and billing.
Case Manager, 07/2013 to 11/2013 Riceland Foods – City, STATE,
Counseled and aided at-risk individuals and/or families requiring one or more forms of psycho-social services
Interviewed clients experiencing problems with personal and family adjustments, finances, employment, food, housing, physical and mental impairments, and/or similar areas.
Secured and evaluated applicable related information.
Referred clients to community resources and other organizations.
Human Resource Practicum, 2013 to 04/2013 Hillyard Inc – City, STATE,
Assisted Vice President of Human Resources in
a wide variety of projects including presentations.
Employee relations, benefits, and compliance.
Gained clear understanding
of how Human Resources supports the corporate objectives.
Sales Associate, 09/2009 to 09/2012 Michaels – City, STATE,
Assisted customers with purchases.
Managed inventory and educated
customers with various crafting activities.
Shift Supervisor, 05/2002 to 03/2008 Terrible's St. Jo Frontier Casino – City, State,
Coordinated, scheduled, and supervised the Slot Department on the casino gaming floor for assigned shifts.
Maintained customer service performance.
Administered the overall electronic gaming device department in accordance with directives, policies and procedures.
Assisted in formulation, development and implementation of goals and objectives for the department.
Completed payroll as needed.
Held perfect attendance record for fourteen straight quarters.
Education
Bachelor of Science: Industrial Organizational Psychology, Expected in 2013 Missouri Western State University - Saint Joseph, Missouri GPA: GPA: 3.89
Minor in General Business
Missouri Western State University Dean’s
List Spring 2011
Missouri Western State University
President’s Honor Roll Fall 2011, Spring 2012, Fall 2012, and Spring 2013
Awarded Second Place for Behavioral
Sciences from Missouri Academy of Science
High School Diploma: General, Expected in 2000 Bishop LeBlond Memorial - Saint Joseph, MO GPA:
Skills
Benefits, billing, budgets, business plan, coaching, cost control, critical thinking, customer service, data entry, employee relations, financial, reporting, hiring, human resources, inventory, leadership, logistics, Microsoft Office Professional, office administration, office equipment, payroll, presentations, problem solving, processes, sales.
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