Branch Manager resume example with 16+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Focused Branch Manager versed in contract negotiation and process improvement. Applies in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and business expansion.
  • Analytical
  • Cost reduction and containment
  • Staff retention
  • Troubleshooting and problem solving
  • Dedicated
  • Quantifiable revenue increases
Branch Manager, 02/2015 to Current
Fidelity Bank Of North CarolinaAsheboro, NC,
  • Executes the business plan and achieves financial performance, including sales, budgets, cost control, and inbound and outbound operations according to established goals for the terminal.
  • Develops and maintains a positive relationship with all existing and new customers and resolves any elevated customer issues.
  • Ensures that appropriate communication takes place within and across all departments at the terminal.
  • Communicates the organization's values, principles, vision and mission within the location.
  • Communicates with other branch managers to implement best practices and consistent processes for all terminals within the organization.
  • Supports corporate managers in implementing changes in any department within the location.
  • Oversees maintenance, security and a professional appearance of the facility and property for the location.
  • Provides input to the hiring, development and coaching, evaluation, and effectiveness of the management team and other employees within the terminal.
Supervisory Assistant, 06/2014 to 02/2015
Common SpiritMorrilton, AR,
  • Assist Operations Supervisor with a wide array of tasks. 
  • Arrange freight pick-up; coordinate outbound freight to appropriate location.
  • Maintain relationship with customers through a wide array of services
  • Communicate and coordinate with terminals throughout the company to assure delivery of freight to correct destination
  • Assure the working order of tractors and forklifts through regular maintenance. 
  • Performed regular inventory on loading equipment to ensure proper loading policies were being followed.  
Clerk Casual, 11/2013 to 06/2014
Brooks FurnitureNew Madrid, MO,
  • Assist Branch Manager with a wide array of tasks. 
  • Arrange freight pick-up
  • Coordinate outbound freight to appropriate location
  • Maintain relationship with customers through a wide array of services
  • Communicate and coordinate with terminals throughout the company to assure delivery of freight to correct destination
  • Investigate and resolve OS&D freight
  • Dispatch and billing.
Case Manager, 07/2013 to 11/2013
Riceland FoodsCity, STATE,
  • Counseled and aided at-risk individuals and/or families requiring one or more forms of psycho-social services
  • Interviewed clients experiencing problems with personal and family adjustments, finances, employment, food, housing, physical and mental impairments, and/or similar areas.
  • Secured and evaluated applicable related information.
  • Referred clients to community resources and other organizations.
Human Resource Practicum, 2013 to 04/2013
Hillyard IncCity, STATE,
  • Assisted Vice President of Human Resources in a wide variety of projects including presentations.
  • Employee relations, benefits, and compliance. 
  • Gained clear understanding of how Human Resources supports the corporate objectives.
Sales Associate, 09/2009 to 09/2012
MichaelsCity, STATE,
  • Assisted customers with purchases.
  • Managed inventory and educated customers with various crafting activities. 
Shift Supervisor, 05/2002 to 03/2008
Terrible's St. Jo Frontier CasinoCity, State,
  • Coordinated, scheduled, and supervised the Slot Department on the casino gaming floor for assigned shifts.
  • Maintained customer service performance.
  • Administered the overall electronic gaming device department in accordance with directives, policies and procedures.
  • Assisted in formulation, development and implementation of goals and objectives for the department.
  • Completed payroll as needed.
  • Held perfect attendance record for fourteen straight quarters.
Bachelor of Science: Industrial Organizational Psychology, Expected in 2013
Missouri Western State University - Saint Joseph, Missouri
GPA: GPA: 3.89
  • Minor in General Business
  • Missouri Western State University Dean’s List Spring 2011
  • Missouri Western State University President’s Honor Roll Fall 2011, Spring 2012, Fall 2012, and Spring 2013
  • Awarded Second Place for Behavioral Sciences from Missouri Academy of Science
High School Diploma: General, Expected in 2000
Bishop LeBlond Memorial - Saint Joseph, MO
Benefits, billing, budgets, business plan, coaching, cost control, critical thinking, customer service, data entry, employee relations, financial, reporting, hiring, human resources, inventory, leadership, logistics, Microsoft Office Professional, office administration, office equipment, payroll, presentations, problem solving, processes, sales.

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Resume Overview

School Attended

  • Missouri Western State University
  • Bishop LeBlond Memorial

Job Titles Held:

  • Branch Manager
  • Supervisory Assistant
  • Clerk Casual
  • Case Manager
  • Human Resource Practicum
  • Sales Associate
  • Shift Supervisor


  • Bachelor of Science
  • High School Diploma

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