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Branch Manager Resume Example

Resume Score: 80%

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E
BRANCH MANAGER
Summary

Branch Manager with solid leadership skills and success in dependably achieving branch goals.

Skills
  • Account analysis expertise
  • Regulatory compliance
  • Excels in team leadership
  • QuickBooks experience
  • Excellent time management skills
  • Proficient in Ultipro and Workday
  • Reliable
  • Excellent work ethic
  • Employee training
  • Multi-tasking ability
  • Staff supervision
  • Document flow coordination
Experience
Branch Manager
Purcell, OK
Elara Healthcare Inc./Sep 2017 to Current
  • Interviewed, onboarded, developed and oversaw daily activities of multiple clerical and administrative office personnel.
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Developed organizational filing systems for agendas, correspondence, data communications, records and reports.
  • Executed strong negotiation skills to be able to see both sides and work to reach agreements that satisfy both parties.
  • Strengthened and enhanced processes for managing complaints by offering policy guidance advice and leading thorough investigations into incidents and concerns.
  • Facilitated new hire on-boarding program by scheduling training initiatives, resolving issues and processing paperwork.
  • Identified vacancies in staff, supported recruiting process and interviewed prospective personnel.
  • Conducted employee performance reviews to access strengths and weaknesses, keeping feedback positive and constructive.
  • Supported onboarding of new employees by supplying key job information, including organizational policies, job duties and employment benefits.
  • Supervised and coordinated activities of human resources staff, delegating tasks relating to employment, compensation and employee relations.
  • Scheduled new hire orientation, guided new hire through on-boarding and explained new hire documentation requirements to facilitate HR processes.
  • Managed payroll processing duties, including SUPP logs and paid travel forms for multiple-employee team, consistently meeting all deadlines.
  • Prepared and structured employee files to securely store HR and payroll documents.
  • Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
  • Developed and maintained training materials and benefits packets for new hires.
  • Reviewed all candidate documentation, including identification, references and background checks in alignment with hiring protocol.
  • Handled all delegated tasks, including in office and in the field..
Staffing Coordinator Supervisor
Oklahoma City, OK
Kindred at Home/Apr 2013 to Sep 2017
  • Scheduled new hire orientation, guided new hire through on-boarding and explained new hire documentation requirements to facilitate HR processes.
  • Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.
  • Reviewed employee time sheets for accuracy and maintained accurate records in company system.
  • Utilized state mandated software to compile data gathered from various sources.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Oversaw staffing and related operations, spanning interviewing, hiring and mentoring personnel.
Renovator/Maintenance Lead
Norman, OK
Junction Property Management/Jan 2009 to Apr 2013
  • Used spackling and sanding to fill holes, primed walls and applied neutral paint colors.
  • Used sandpaper, pumice, rouge, wax and other finishing materials to polish painted surfaces.
  • Gathered and removed garbage, old furniture and any other debris at job sites.
  • Completed tear-down of existing structures to prepare for new construction.
  • Coordinated with property owner to evaluate work orders, create cost estimates and determine materials needed for projects.
  • Replaced damaged flooring with carpet, linoleum, laminate or hardwood.
  • Utilized skills in plumbing, carpentry and basic electrical work to repair building systems.
  • Stained final products to achieve professional finishes matching customer order specifications.
  • Managed supply inventories and ordered new materials and supplies to meet projected needs.
  • Carefully followed property owner's written and verbal instructions in regards to each day's duties and assignments.
  • Maintained building interiors with routine deep cleaning of high-traffic areas.
  • Handled custodial needs inside and outside of buildings, including collecting and cleaning up spills.
  • Thoroughly cleaned to maintain organized and welcoming environment.
  • Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.
  • Painted walls and other surfaces using traditional and sprayer methods and worked efficiently to complete jobs within required timeframes.
  • Performed repairs to defects in walls by patching holes and scrapes prior to project start.
  • Covered floors before prepping, priming and painting all surfaces to protect them from chemicals and paint.
  • Repainted entire apartments after residents moved out.
Licenced Massage Therapist
Oklahoma City, OK
Lafleur LLC/Jun 2006 to Jan 2009
  • Collected detailed client information to create over clientele's individualized plans to relieve pain, improve circulation, rehabilitate injuries and increase relaxation.
  • Discussed body treatment needs and expectations with clients to maintain 100% customer satisfaction.
  • Devised informational marketing ads and pamphlets to bring in additional clients.
  • Cleaned massage rooms after use and prepared for next client.
  • Worked with multiple clients per week performing variety of therapeutic massages, including pregnancy, sports, deep tissue and Swedish.
  • Gave clients individualized suggestions for stretching, strengthening, postural and relaxation techniques.
  • Handled all delegated tasks, including appointment setting and answering phones.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
Education and Training
Associate of Science: Massage TherapyHeritage CollegeJul 2009Oklahoma City, OK
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Resumes, and other information uploaded or provided by theuser, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Elara Healthcare Inc.
  • Kindred at Home
  • Junction Property Management
  • Lafleur LLC

School Attended

  • Heritage College

Job Titles Held:

  • Branch Manager
  • Staffing Coordinator Supervisor
  • Renovator/Maintenance Lead
  • Licenced Massage Therapist

Degrees

  • Associate of Science : Massage Therapy

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