Branch Manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. Twelve+ year history of success in Sales, Client Service and Operations.
Skills
Proficient in, Microsoft Office (Word, Excel, PowerPoint)
Experience
10/2007 to Current
Branch ManagerJP Morgan Chase － New York, NY
Lead and manage the sixth largest branch in the country with $1.5 billion in Deposits and Investments.
Actively identify, coach, develop, motivate and support employees so that they can provide superior service to every customer,
Create a climate in which people want to do their best by making lives of customers more convenient by sharing and setting up self-service options.
Set clear objectives for the branch and for each employee, and monitor progress and track results.
Consistently improved revenues and expenses and grow the business, while exceeding customer expectations
Ensure that the branch team complies with policies, procedures and regulatory banking requirements.
Establish and maintain effective relationships with customers, business partners, staff and members of the community.
10/2006 to 07/2007
Sales ManagerJP Morgan Chase － New York, NY
Managed Personal Bankers to exceed branch quarterly sales goals in Loans and lines, Investments, deposit accounts and convenience products.
Recruited, coached Personal Bankers and execute company standards.
Developed business plan to increase branch overall sales.
Identified and maximized business opportunities to achieve daily sales productivity goals.
03/2005 to 09/2006
Personal BankerJP Morgan Chase － New York, NY
Acquired and deepen client base through profiling.
Increased branch loans and lines production by 109%.
Generated Home Equity production through calling existing clients and working the branch lobby.
Increased of Home Equity applications by coaching Personal Bankers.
Education and Training
1996
Associates Degree: Applied SciencesCazenovia College － Cazenovia, NYApplied Sciences
Skills
business plan, coaching, client, clients, Equity, Investments, leadership, access, Excel, Microsoft Office, PowerPoint, Word, modeling, sales, employee development
Additional Information
AWARDS AND ACCOMPLISHEMENTS
2011 Top Branch Manager Award, Client Experience Award
