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Branch Manager Resume Example

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BRANCH MANAGER
Summary

Bank Manager with 6-years background in branch management. Vast knowledge of finance, regulatory requirements and general bank operations. Branch Manager skilled in developing and grooming exceptional bank personnel. Strong focus on staff relations and teamwork.

Highlights
  • Reliable
  • Excellent communication skills
  • People-oriented
  • Excels in team leadership
  • Detail-oriented
  • Dependable
  • Strong interpersonal skills
  • Excellent work ethic
Accomplishments

Originated over $2.8 million in loan volume through professional networking, loan reviews, and marketing.

Experience
Branch Manager
November 2012 to Current River City Federal Credit Union
  • Responsible for the administration of sales, service, operational efficiency, risk applications, internal control, and HR management activities to meet Credit Union objectives.
  • Branch office daily functions: audits, monthly reports, staffing, security of employees & branch assets.
  • Continued education on current banking products and services through on-line training courses and webinars.
  • Formulated and executed a customized team plan to acquire new, retain and grow existing business, and personal relationships.
  • Provided expert financial advice on mortgage, educational and personal loans.
  • Executed the loan origination process, including ordering credit reports, preliminary title reports, and UCC searches.
  • Participated in branch functions and community activities to promote bank's image and growth.
  • Implemented annual performance appraisals for all branch staff.
  • Regularly chosen to participate in projects such as new system/procedural implementation, audit preparation, cross-sell training/development.
Assistant Branch Manager
November 2011 to November 2012 Chase Bank
  • Confidential and professional customer relationships demonstrating sound decisions and striving for premier customer satisfaction.
  • Actively recruited, oversaw training for all new branch employees, and implemented annual performance reviews for branch staff.
  • Universal banker with financing, sales, account opening, and teller responsibilities.
  • Effectively execute corporate policy and procedures to all employees: Enhance the Chase Customer Experience leading by example and maintaining at Gold level.
  • Perform efficient and accurate monthly, quarterly and annual audits for all entities. Received an internal audit score of 95%.
  • Educated customers on the variety of loan products and available credit options..
Assistant Branch Manager
November 2009 to November 2011 River City Federal Credit Union
  • Hired, coached, and developed a successful team in both customer service and sales.
  • Assisted the Branch Manager in performing management duties, including human resources activities, such as performance appraisals, leaves of absence; scheduling and assigning work to branch staff.
  • Responding to employee questions, concerns and complaints; and maintaining documentation of branch staff attendance, productivity, accuracy, and performance.
  • Managed operational activities within the branch to ensure satisfactory passing operational audits.
  • Coordinated major branch activities of delivering strong member sales and service.
  • Assisted customers with financial transactions and addressed concerns and complaints.
  • Opened new accounts and recommended upgraded services to customers based on personal need.
Risk Operations Analyst
November 2005 to November 2009 Chase Bank
  • Reviewed highly sensitive client and transaction search information, reporting, escalating and documenting possible true match results with suspect names with wire and DDA transactions involving money laundering, OFAC or fraud issues.
  • Work under general supervision and demonstrate judgment capability to review and/ or investigate routine risk transactions or reports.
  • Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
  • Collaborated with Corporate Security, Municipal/Federal Law Departments, account officers and other representatives from various lines of business, as well as outside financial institutions.
  • Focus primarily on deposit reviews, new account screening, and account closures.
  • Handled customer inquiries on frozen accounts due to kiting and money laundering.
  • Verify deposits, releasing holds, preventing fraud through different system verifications.
  • Familiar with fraud detecting systems.
  • Managed weekly & daily reports - new account reports, balancing reports, zero-balance reports, high risk account reports.
Education
MAA : Organizational Development, 5 2014 University of Incarnate Word － San Antonio, Texas GPA: GPA: 3.47

GPA: 3.47

Member of National Society of Leadership and Success

Bachelor of Science : Business Management, 2011 University of Phoenix － San Antonio, Texas
Skills

Critical Thinking, MS Office, Time Management, Scheduling, Reporting, Sales, Business Development, Staff Development

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Resume Overview

Companies Worked For:

  • River City Federal Credit Union
  • Chase Bank

School Attended

  • University of Incarnate Word
  • University of Phoenix

Job Titles Held:

  • Branch Manager
  • Assistant Branch Manager
  • Risk Operations Analyst

Degrees

  • MAA : Organizational Development , 5 2014
    Bachelor of Science : Business Management , 2011

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