Bank Manager with 6-years background in branch management. Vast knowledge of finance, regulatory requirements and general bank operations. Branch Manager skilled in developing and grooming exceptional bank personnel. Strong focus on staff relations and teamwork.
Highlights
Reliable
Excellent communication skills
People-oriented
Excels in team leadership
Detail-oriented
Dependable
Strong interpersonal skills
Excellent work ethic
Education
University of Incarnate WordSan Antonio, TexasExpected in 5 2014 ā āMAA:Organizational Development - GPA:GPA: 3.47
GPA: 3.47
Member of National Society of Leadership and Success
University of PhoenixSan Antonio, TexasExpected in 2011 ā āBachelor of Science:Business Management - GPA:
Accomplishments
Originated over $2.8 million in loan volume through professional networking, loan reviews, and marketing.
Experience
First Midwest Bank - Branch Manager , , 10/2012 - Current
Responsible for the administration of sales, service, operational efficiency, risk applications, internal control, and HR management activities to meet Credit Union objectives.
Confidential and professional customer relationships demonstrating sound decisions and striving for premier customer satisfaction.
Actively recruited, oversaw training for all new branch employees, and implemented annual performance reviews for branch staff.
Universal banker with financing, sales, account opening, and teller responsibilities.
Effectively execute corporate policy and procedures to all employees: Enhance the Chase Customer Experience leading by example and maintaining at Gold level.
Perform efficient and accurate monthly, quarterly and annual audits for all entities. Received an internal audit score of 95%.
Educated customers on the variety of loan products and available credit options..
Hired, coached, and developed a successful team in both customer service and sales.
Assisted the Branch Manager in performing management duties, including human resources activities, such as performance appraisals, leaves of absence; scheduling and assigning work to branch staff.
Responding to employee questions, concerns and complaints; and maintaining documentation of branch staff attendance, productivity, accuracy, and performance.
Managed operational activities within the branch to ensure satisfactory passing operational audits.
Coordinated major branch activities of delivering strong member sales and service.
Assisted customers with financial transactions and addressed concerns and complaints.
Opened new accounts and recommended upgraded services to customers based on personal need.
The Go Daddy Group Inc - Risk Operations Analyst , , 10/2005 - 10/2009
Reviewed highly sensitive client and transaction search information, reporting, escalating and documenting possible true match results with suspect names with wire and DDA transactions involving money laundering, OFAC or fraud issues.
Work under general supervision and demonstrate judgment capability to review and/ or investigate routine risk transactions or reports.
Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
Collaborated with Corporate Security, Municipal/Federal Law Departments, account officers and other representatives from various lines of business, as well as outside financial institutions.
Focus primarily on deposit reviews, new account screening, and account closures.
Handled customer inquiries on frozen accounts due to kiting and money laundering.
Verify deposits, releasing holds, preventing fraud through different system verifications.
Familiar with fraud detecting systems.
Managed weekly & daily reports - new account reports, balancing reports, zero-balance reports, high risk account reports.
Skills
Critical Thinking, MS Office, Time Management, Scheduling, Reporting, Sales, Business Development, Staff Development
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