Successful Branch Manager with 16+ years of financial institution experience and 20+ years in customer service experience. Proven record of leading highly effective teams with excellent customer satisfaction scores, growth and customer retention. Experienced in handling difficult customer situations and finding resolutions to ensure positive customer experiences. Great in leading projects, influencing leaders, and proactive communicator with different departments to accomplish company priorities and goals. Always with high ethics behaviors, minimizing risk and an operationally sound approach.
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