- Montgomery Street, San Francisco, CA 94105
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.
- Strong organizational skills
- Active listening skills
- Sharp problem solver
- Skilled negotiator
- Operations management
- Customer service skills
- Team player
| - Energetic work attitude
- Seasoned in conflict resolution
- Adaptive team player
- Dependable independent worker
- Computer-savvy
|
Sales
- Consistently generated additional revenue through skilled sales techniques.
Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Named "Employee of the Month" in South Florida region in March and April 2013.
Branch Manager, 11/2014 to Current
Goodman Manufacturing – Warrenville, IL,
- Developed [number] new customer prospects or referrals.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Regularly sought opportunities to up sell and add on additional merchandise.
- Communicated all merchandise needs or issues to appropriate supervisors.
- Generated leads for new sales through telephone and email contact with customers.Improved service quality and increased sales by developing a strong knowledge of company's products and services.
- Interviewed, hired and trained new quality customer service representatives.
- Addressed negative customer feedback immediately.
- Developed rapport with the customer base by handling difficult issues with professionalism.
- Recommended and helped customers select merchandise based on their needs.
- Provided a high level of product and leadership support to representatives and clients.
- Informed customers about sales and promotions in a friendly and engaging manner.
- Generated and distributed daily reports and order acknowledgments to appropriate personnel.
Operations Manager, 07/2014 to 10/2014
Cintas Corporation – Norwood, MA,
- Served as mentor to junior team members.
- Conducted business to business telephone sales.
- Contacted new and existing customers to discuss how their needs could be met with specific products and services.
- Quoted prices, credit terms and other bid specifications.
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
- Cross-trained and provided back-up for other customer service representatives when needed.
- Managed quality communication, customer support and product representation for each client.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Effectively communicated with team members to maintain clearly defined expectations.
Customer Service Agent (CSA), 08/2011 to 07/2014
Cintas Corporation – Owatonna, MN,
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided accurate and appropriate information in response to customer inquiries.
- Developed effective relationships with all call center departments through clear communication.
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
- Formulated and enforced Service Center policies, procedures and quality assurance measures.
- Assisted with the development of the call center's operations, quality and training processes.
- Properly directed inbound calls in phone queues to improve call flow.
- Computed accurate sales prices for purchase transactions.
- Cross-trained and provided back-up for other customer service representatives when needed.
- Managed quality communication, customer support and product representation for each client.
- Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Regularly sought opportunities to up sell and add on additional merchandise.
- Communicated all merchandise needs or issues to appropriate supervisors.
Operations Manager, 05/1992 to 07/2011
Progressive Pool Products And Services, Inc. – City, STATE,
- Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.
- Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers.
- Accurately read blueprints and repair manuals to identify mechanical problems and fix them.
- Troubleshooted electrical and mechanical defects for residential, commercial and industrial sites.
- Completed all repairs and maintenance work to company standards.
- Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly.
- Planned work and determined appropriate tools and equipment.
- Assisted in management of business operations by maintaining records and files, preparing cost and inventory reports, and ordering supplies.
- Managed work with little supervision.
- Addressed customer inquiries and resolved complaints.
- Stocked and restocked inventory when shipments were received.
- Determined staff promotions and demotions, and terminated employees when necessary.
- Managed the complete redesign and launch of the company’s website in 3 months.
- Created an official company page on Facebook to facilitate interaction with customers.
- Implemented and evolved high-impact strategies to target new business opportunities and new markets.
- Advised managers on organizational policy matters and recommend needed changes.
- Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
- Completed purchase orders and customer invoices.
- Assigned projects and tasks to employees based on their competencies and specialties.
- Led the planning, budgeting and direction of all construction projects.
- Assisted the project manager with bidding new jobs and projects.
- Reduced and controlled expenses by improving resource allocation.
- Reviewed and approved billing invoices and expense reports.
- Calculated figures such as discounts, percentage allocations and credits.
- Opened and assigned new client accounts.
- Researched and resolved billing and invoice problems.
- Offered feedback to executive-level management on the effectiveness of strategies, selling programs and initiatives.
Bachelor of Arts: History, Expected in 1997
University of South Florida - Tampa, FL
GPA:
- Microsoft Office Suite
- Easily learns new computer programs. Learned the basics of Warehousing programs Prelude and Southware within 2 weeks
- Microsoft Office Suite
- Easily learns new computer programs. Learned the basics of Warehousing programs Prelude and Southware within 2 weeks
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