Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Resourceful Branch Manager offering more than 5 years of experience in challenging, fast-paced retail environments. Amiable professional known for leading constructive and cooperative working relationships within team setting.

Responsible Forklift Operator with 5 years of experience moving inventory in logistics environments. Qualified and practiced in forklifts and hand trucks operation. Dedicated to consistently logging activities upon completion.

Experienced Forklift Driver with 5 years of work history precisely moving and tracking goods in warehouse environments. Skilled in operating scanners and heavy equipment. Expertise in maintenance, safety and inventory organization.

  • Proficient in customer service
  • Excels in team leadership
  • Excels in forklift driving (5 years experience)
  • Excels in teamwork
  • Excels in warehouse organization
  • Multi-tasking ability
  • Energetic
  • Reliable
  • Excellent communication skills
  • People-oriented
  • Cost and budget analysis
  • Strong interpersonal skills
  • Client relationship management
  • Dependable
  • Employee training
  • Safety protocol
  • Excellent time management skills
  • Staff supervision
06/2021 to 04/2023
Target Employee Goodman Manufacturing Winchester, VA,
  • Cleaned shelves and restocked with new inventory when products stock ran low.
  • Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
  • Managed cash register operations using POS system and processed sales and returns.
  • Picked Online Orders, bagged, and put away for when customers come to the store to pick them up
  • Worked as part of the Remodel team, took down product, shelves, cleaned everything, then put the shelves back on, and did sets for products that needed to be done
  • Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
  • Received and unloaded new products upon delivery, checking for damage and order accuracy.
  • Maintained and organized store displays to enhance product visibility and expedite product location activities.
  • Reviewed tags on product shelves and made requested pricing changes.
  • Created and built product displays to engage customers through visual merchandising.
  • Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
03/2020 to 09/2020
Branch Manager Chocoladefabriken Lindt Stratham, NH,
  • Increased sales staff from 6 to 12 employees due to major increase in revenue.
  • Assessed employee performance and issued disciplinary notices.
  • Evaluated budget plans and current costs to project trends and recommend updates.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Oversaw branch team with 5 customer service representatives and implemented training for all new employees.
  • Designed sales and service strategies to improve revenue and retention.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
11/2019 to 03/2020
Assistant Store Manager Johnson Controls, Inc. Elmhurst, IL,
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
  • Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Minimized waste by employing specific expense-tracking and cost-control strategies.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
07/2019 to 11/2019
Forklift Operator Jason's Deli Las Vegas, NV,
  • Organized warehouse inventory according to warehouse plan.
  • Checked all packed cartons for correct shipping labels to promote efficient delivery.
  • Picked orders from storage, wrapped and staged for shipments.
  • Complied with OSHA regulations, company policies and protocols to maintain safe and efficient operations.
  • Operated equipment with focus on safety and efficiency.
  • Unloaded incoming items from trucks and cargo planes and transported materials to staging area.
  • Drove industrial vehicles and equipment to transport goods and materials, load and unload designated trailers and route trucks.
  • Communicated with team members to coordinate efficient and accurate movements.
  • Divided and sorted product shipments received using account information and shipping labels.
  • Acted as spotter to alert forklift driver if products were slipping or falling.
  • Estimated weights, heights and centers of balance to make precise placements.
  • Removed empty pallets, cardboard packing and strapping and deposited items in proper receptacles.
02/2016 to 06/2019
Assistant Manager Company Name City, State,
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
Education and Training
Expected in 06/2015
High School Diploma:
Buhach Colony High School - Atwater, CA

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School Attended

  • Buhach Colony High School

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  • Branch Manager
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  • Forklift Operator
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  • High School Diploma

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