Operations/Branch Management professional with over 19 years in supervisory roles coupled with Customer Service, Logistics and Transportation Industry experience who excels at using proven methods and cutting-edge technology to successfully cut costs, streamline operations and increase productivity.
•Day to day management functions to include scheduling of employees and all logistical tasks to support each successful operation
•Improve operational systems, processes and policies to support organizational missions in effort to better manage MIS reporting, information flow, business processes and organizational planning
•Drive initiatives in organization that contribute to long-term operational excellence
•Sales/Network Marketing/SEO for current services and new deliverables
Accomplishments
•Boosted company efficiency through technology upgrades and process improvements such as implementing automation software for production flow and scheduling
•Built and maintained effective accounts receivable and cash flow monitoring systems
•Boosted revenue by 30% in the first year by developing and producing new deliverables to customer base
•Increased revenue by implementing new sales/marketing campaigns with
•Manage employees in daily crossdock and warehouse functions serving as a 3PL for major nationwide account
•Support upper management with daily initiatives to improve monthly operations metrics
•Execute production planning from inbound forecasts and participate in SOP processes
•Work with staffing companies to ensure that daily manpower is available to supplement direct staff for inbound workloads
Accomplishments
•Fostered a team environment with employees to achieve density levels with outbound conveyances increasing profitability
•Created and generated frontline reports to determine productivity by employee p/hr, shift p/hr and daily goals as a whole
•Audited SOP and Safety procedures daily to ensure longevity with third party account and overall safety of all associates
•Manage employees in a fast paced manufacturing environment to ensure efficiency and quality
•Process inbound commodities via containers onto outbound flight/trucks to meet customer demands achieving a high level of quality and service
•Monitor Key Performance Indicators measuring process and team performance including density, inbound/outbound flow, and productivity
Accomplishments
•Assisted in administration of annual operating expense budget of $1-1.5M and maintained monthly goals within parameters
•Provided safe and healthy work habits and procedures such as “Safety First”, “Work and Win as a Team”, and “Deliver Outstanding Service”
•Created and drove continuous process improvement efforts utilizing Quality Driven Management process
•Facilitated Leadership development presentations and applied coaching sessions while working to develop key individuals into leaders within the organization
•Coordinated and managed the flow of freight including unloading, checking, and detailing information with any exceptions
•Established and monitored daily schedule and priorities to ensure adherence to ensure all resources were utilized properly to control costs in order to achieve profitability while meeting the customer's needs
•Established methods and procedures for departmental work activities
•Ensured department met service rates and quality goals on a daily basis
•Conducted investigations and determine Corrective Actions and followed up for all exceptions. write and amend Standard Operating Procedures as needed
•Wrote and amended Standard Operating Procedures with approval as needed to adjust to local expectations
•Maintained Payroll
•Administered employee Performance Reviews
•Reviewed, Interpreted, and Complied with all Federal Employment regulations regarding EEO, FMLA, worker's compensation, OSHA and ISO 9001
•Hired, trained and motivated staff of 35-45 hourly/non-exempt salaried employees
•Planned and scheduled staff to meet workload requirements and productivity standards
•Determined staffing needs for optimum department operations by analyzing HR Metrics (Vacancies, Turnover, Training, Attendance)
FedEx Conflict Resolution
FedEx Leadership Principles
FedEx Quality Driven Management
FedEx Diversity in the Workplace
•Confer and coordinate with other departments / Establishing standards / Knowledge of human behavior / Knowledge of managing a diverse workgroup / Skills in process development, time management, multi-tasking, and strategic planning.
•Proven track record of developing new procedures and incentives to lower company costs, increase efficiencies and improve employee morale. •Strong knowledge of distribution center practices and procedures. •Strong leadership, administrative, organizational, managerial, problem solving, and communication skills . •Hazmat Transportation experience •3PL and Small Business Management experience •Knowledge in TDOT/FAA regulations as it relates to transportation of freight by road and air
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School Attended
Job Titles Held:
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