branch manager resume example with 20+ years of experience
Jessica Claire
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- :
Summary
Branch Manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. 40+ year history of success in the Industrial Laundry Business.
Skills
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Experience
Branch Manager, 05/2009 to 01/2018
Johnstone Supply, Inc – Raleigh, NC,
Johnstone Supply, Inc – Raleigh, NC,
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Increased efficiency and drove branch revenue by opJessicaizing daily operations.
- Designed sales and service strategies to improve revenue and retention.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Created and maintained branch solvency by controlling assets and proper credit extension.
- Disciplined employees to encourage compliance with company policies and procedures.
- Worked with past-due customers by developing plan for resolution.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Planned work schedules to maintain adequate staffing levels.
- Established and built customer relationships through targeted outreach and initiatives.
- Supported outside sales force in servicing and obtaining new business.
- Assigned duties to employees and examined work for accuracy, neatness and Jessicaeliness.
- Completed month-end and year-end closings, kept records audit-ready and monitored Jessicaely recording of accounting transactions.
- Developed annual branch business plan for maximum profitability and effectiveness.
- Established budgets and strategic business plans for daily operations.
- Verified accuracy of accounting disbursements such as payroll and vendor payments.
- Oversaw preparation of corporate balance sheets, income statements and other financial reports.
- Managed contract administration, maintained files, validated codes and monitored reporting.
- Set and reinforced consistent and compliant control and operational policies for accounts tracking, reconciliation and reporting.
- Evaluated historical, current and forecast data to determine opportunities for development and enhancement.
- Evaluated accounting and financial reporting systems to assess quality, identify concerns and devise enhancement strategies.
- Monitored more than 2200 client relationships to deliver exceptional service.
- Articulated growth objectives and operating plans.
- Managed largest branch in Midwest region, achieving high customer satisfaction rates
General Manager, 03/1999 to 05/2009
Gardaworld – Weldon Spring, MO,
Gardaworld – Weldon Spring, MO,
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Taught alertness and security tactics to reduce theft and losses.
- Supervised employees through planning, assignments and direction.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Trained employees on duties, policies and procedures.
- Guided management and supervisory staff to promote smooth operations.
- Developed service and sales strategies to improve retention and revenue.
- Recruited, interviewed and hired qualified staff for open positions.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Led employee evaluations with constructive feedback to boost performance.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Tracked monthly sales to generate reports for business development planning.
- Controlled regulatory risks by overseeing corporate compliance visits and adhering to protocol.
Service Manager, 03/1992 to 03/1999
Pomeroy – Dallas, TX,
Pomeroy – Dallas, TX,
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Motivated and supported employees to maintain low turnover.
- Created employee work schedules to keep shifts properly staffed.
- Pitched in to complete various duties during peak periods or employee absences.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Collaborated with customers to offer solutions to service needs.
- Created written esJessicaates and obtained customer consent to proceed.
- Monitored employee performance through key metrics analysis.
- Hired and trained service department staff to drive performance.
- Adhered to customer service standards to foster satisfaction and retention.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Guided department employees on changes from management.
- Created annual department budget, aligning with organization's financial and operational objectives.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
- Coordinated work of 47 employees by offering clear direction and motivational leadership.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Oversaw workforce schedules and allocated resources in order to achieve project goals.
- Coordinated extensive planning, development of project milestones and budget for complex contracts.
- Identified business issues, creating customized solutions for individual problems.
- Reduced process gaps, effectively managing and training 47 employees on best practices to ensure opJessicaal productivity.
- Reviewed completed work to verify consistency, quality and conformance.
- Conferred with business leaders to evaluate business needs and implement operational improvements.
- Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
- Reviewed monthly financial results with partners to identify opportunities to improve profitability.
- Led training initiatives to improve employee performance and bottom-line business results.
- Led staff meetings for team of 6 to communicate directives.
Service Manager, 09/1986 to 03/1992
Pomeroy – Allentown, PA,
Pomeroy – Allentown, PA,
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Motivated and supported employees to maintain low turnover.
- Created employee work schedules to keep shifts properly staffed.
- Pitched in to complete various duties during peak periods or employee absences.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Collaborated with customers to offer solutions to service needs.
- Created written esJessicaates and obtained customer consent to proceed.
- Hired and trained service department staff to drive performance.
- Adhered to customer service standards to foster satisfaction and retention.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Guided department employees on changes from management.
- Created annual department budget, aligning with organization's financial and operational objectives.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
- Coordinated work of 47 employees by offering clear direction and motivational leadership.
- Coordinated work schedules and distributed tasks to 47 employees in Service department.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Oversaw workforce schedules and allocated resources in order to achieve project goals.
- Coordinated extensive planning, development of project milestones and budget for complex contracts.
- Identified business issues, creating customized solutions for individual problems.
- Reduced process gaps, effectively managing and training 47 employees on best practices to ensure opJessicaal productivity.
- Reviewed completed work to verify consistency, quality and conformance.
- Conferred with business leaders to evaluate business needs and implement operational improvements.
- Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
- Led training initiatives to improve employee performance and bottom-line business results.
- Led staff meetings for team of 6 to communicate directives.
- Applied continuous improvement program in daily activities to boost productivity, improve quality and reduce costs.
Education and Training
High School Diploma: , Expected in 05/1972 Burris High School - Muncie, IN,
Institute of Industrial Launders - University Of Maryland,
Accomplishments
- Awarded the Outstanding Achievement Award in 2015 for exceeding Profit, Growth and Customer Service goals.
- Awarded VPP Status (Voluntary Protection Plan) from IOSHA in 2017.
- Awarded Best Customer Satisfaction in the Corporation in 2001.
- My Team won numerous regional contests over the years for outstanding sales and service.
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Resume Overview
School Attended
- Burris High School
- Institute of Industrial Launders
Job Titles Held:
- Branch Manager
- General Manager
- Service Manager
- Service Manager
Degrees
- High School Diploma
- Some College (No Degree)
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