Innovative Manager successfully building customer relationships in the Mobile/Storage industry, Strong multi-tasker and project coordinator delivers desired results due to unwavering focus and outstanding work ethic. In-depth knowledge of credit offerings and financial services.
Branch Manager with over 10 years of progressive experience improving business processes, increasing revenue and retaining loyal customers in multiple locations. Strengths include financial administration, team leadership and operations excellents.
Skills
Sales professional
Human resources knowledge
Relationship building and management
Team Leadership
Risk Analysis
Goals and Performance
Staff Management
Customer service awareness
Sales expertise
Team Player
Friendly
Employee Development
Proficient in MS Office
Accounts Receivable
Verbal/written communication
Work History
9/21/12 to Current
Branch ManagerFirst Foundation Inc. – San Diego, CA,
Maintained friendly and professional customer interactions.
Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Engaged employees in business processes with positive motivational techniques.
Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
Managed branch sales, customer service, finances, and recordkeeping.
Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Resolved customer complaints to maintain high level of satisfaction.
Worked directly with customers and associates to handle internal and external complaints and objections.
Analyzed financial statements to identify cost control initiatives.
Prepared and implemented strategic growth plans for territory based on company goals and expectations.
Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Coached staff to improve efficiency and revenue with more effective procedures and approaches.
Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
02/2014 to 09/2022
ManagerCharter Spectrum – Carmel, IN,
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Advanced productivity KPIs by leading trainings on procedures and safety practices.
Approved regular payroll submissions for employees.
Developed and maintained relationships with customers and suppliers through account development.
Cross-trained existing employees to maximize team agility and performance.
Onboarded new employees with training and new hire documentation.
Propelled continuous improvements and strategically capitalized on current market trends.
Devised processes to boost long-term business success and increase profit levels.
03/2006 to 01/2014
Automotive Shop OwnerRooms To Go – Denton, TX,
Put together realistic budgets based upon costs and fees for successfully operating business.
Built and deployed operational procedures, training programs and administrative systems to handle needs.
Input income and expense details into database to track business finances and address variances.
Day to day operations of Auto repair, Customer service, Parts ordering, Price comparing, all type of auto repairs with minimal return issues.
Employees time management, payroll.
10/1999 to 04/2004
FirefighterCity Of Albany – City, STATE,
Completed training to stay in peak physical fitness and handle challenging tasks.
Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
Responded to confined space incidents, EMS and hazardous material incidents.
Carried, placed and extended ladders in training and in emergencies.
Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
Inspected buildings for pre-fire plans, fire hazards and compliance with fire prevention ordinances.
Effectively supported fire suppression by setting up and maintaining water supply lines.
Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of fire.
Provided station tours, pre-incident surveys and installed smoke detectors to provide fire education to public.
Inspected apparatus, equipment, grounds and stations for proper order and condition.
Evaluated areas after containing fires to identify and suppress hot spots.
Inspected alarms, hydrants, sprinkler systems and standpipe systems for operational use to minimize incidents.
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