branch manager resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Experienced Production & Sales Associate with 20 years of experience collaborating with teams to build seamless and cost-effective products. Excellent interpersonal and organizational skills. Decisive and effective manager skilled in leading cross-functional teams to meet customer demands and deadlines.

Colton High School Colton, California Expected in 1994 High School Diploma : - GPA :
  • Customer service
  • Assembly and production
  • Root cause analysis
  • Continuous improvements
  • Production team motivation
  • Order picking and processing
Work History
Heritage Federal Credit Union - Branch Manager
Newburgh, IN, 04/2020 - Current
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
  • Recruited, interviewed, hired and trained 14 employees and implemented mentoring program to promote positive feedback and engagement.
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
  • Assessed employee performance and developed improvement plans.
  • Maintained friendly and professional customer interactions.
  • Generated improvements across entire sales cycle, including prospecting, conversion and contract negotiation.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
  • Wrote reports detailing branch activities.
  • Managed branch operations, including sales, customer service, finances, and recordkeeping.
  • Analyzed financial statements to identify cost control initiatives.
  • Resolved customer complaints to maintain high level of satisfaction.
  • Set pricing strategy and discount rates.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Maintained focus and organization to regularly complete tasks with precision, timeliness and flexibility to accommodate fluctuating assignments and emerging business trends.
  • Checked items received against items ordered by verifying receipts.
  • Maintained complete documentation and records of all purchasing activities.
  • Recommended metrics for product availability, costs and delivery to advance business objectives.
Adient - CSSR - Customer Service & Support Representative
Holland, MI, 04/2019 - 04/2020
  • Respond to customer requests for products, services and company information
  • Respond to customer requests, offering excellent support and tailored recommendations to address needs
  • Trained staff on operating procedures and company services
  • Promote available products and services to customers during service, account management and order calls
  • Collaborate with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues
  • Reach out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns
  • Cross-trained and provided back up for customer service support team
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds
  • Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise
  • Met warehouse operational needs through efficient staffing and resourcing of materials and equipment
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment
Henkel - Production Superintendent
Brandon, SD, 08/2002 - 04/2019
  • Manage and evaluate machine resources to ensure productivity and minimum downtime
  • Establish workflow policies which enhance performance, efficiency, and speed without sacrificing safety and integrity
  • Strive to reduce expenses and increase productivity all across production lines
  • Ensure all employees follow industry standards and safety guidelines
  • Oversee workforce of 60+ employees in manufacturing departments
  • Set goals and communicate them to supervisors and leadmen
  • Provide motivation, support, and guidance to all manufacturing and office personnel
  • Responsible for usage of inventoried items in production departments
  • Supervised production planning while using appropriate tools and analysis for smooth production output
  • Planned and organized production schedules and assessed project and resource requirements
  • Ensured all employees followed industry standard health and safety guidelines
  • Oversaw workforce of 50+ employees in manufacturing department
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages
  • Oversaw loading and unloading of packages in warehouse
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets
  • Collaborated with internal teams to streamline operations across materials handling, production and shipping
  • Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement
  • Created and implemented strategies for improving operational efficiency and accuracy
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed
DSL Logistics - Production Supervisor
City, STATE, 06/1999 - 03/2002
  • Worked directly with receiving department to ensure daily inbound containers were received accurately and efficiently
  • Monitored receiving, storage and distribution of all items received by supplier
  • Maintained personnel structure and staffing level to accomplish warehouse and receiving task in efficient and effective manner
  • Monitored and evaluated performance of warehouse and receiving associates; ensuring they can safely operate equipment used for unloading and storage of product

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Resume Overview

School Attended

  • Colton High School

Job Titles Held:

  • Branch Manager
  • CSSR - Customer Service & Support Representative
  • Production Superintendent
  • Production Supervisor


  • High School Diploma

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