World Finance CorporationKewanee, ILBranch Manager
Achieve maximum profit and growth.
Use good customer service, lending, and collection activities to maximize growth and profit.
Train and communicate effectively with branch personnel to achieve goals.
Maintained friendly and professional customer interactions.
Other duties include approve and close loans, accept and post payments, handle delinquent or past due accounts with calls and field visits, promote and solicit both taxes and loans, and complete tax returns.
Maintained confidentiality and records.
October 2010 to December 2010
World Finance CorporationMoline, ILAssistant Branch Manager
Collected on delinquent accounts using both field work and calls.
Effectively and efficiently maximize profit and growth.
Accepted and posted payments to customer account.
Processed loan applications and input information into loan program.
Delivered prompt, accurate and excellent customer service.
October 2009 to October 2010
OSF Saint Francis Medical CenterPeoria, ILPatient Accounts- Customer Service Representative
Handle and resolve patient inquiries, complaints, and billing questions.
Handle insurance inquiries and follow up till the issue was resolved.
Took credit card payments and set up payment arrangements as well as sending loan applications.
Approved charity applications.
Prepared accounts over $5,000.00 for collection attorneys.
Developed communication and organization skills.
Part of the activity committee.
October 2007 to October 2009
OSF Saint Francis Medical CenterPeoria, ILCertified Nursing Assistant/ PCT
Provided basic nursing care to patients in accordance to policies and procedures.
Assisted patients with bathing, dressing, hygiene, and grooming.
Collected labs, specimens, weights, and vital signs as needed by the nurse and Doctor.
Developed working relationships with medical center personnel, patients, visitors, and other team members.
Communicated effectively with medical center personnel, patients, visitors, and other team members.
Part of the patient safety team and patient care council.
November 2006 to October 2007
OSF Saint Francis Medical CenterPeoria, ILHousekeeper
Daily duties included cleaning designated patient rooms and support areas, removing trash and soiled material, and provide housekeeping support to patients and workers.
Maintained a clean, safe environment, assuring availability of supplies.
Maintained effective communication with medical personnel, patients, visitors, and team members.
Assigned bed tracked every other third week and duties included managing and assigning workers to jobs and duties.
Worked closely with the nursing supervisor to take care of and manage problems.
July 2002 to November 2006
DHS/DORSMetamora, ILPersonal Assistant
Daily duties included caring for a young man with Cerebral Palsy who had a mentality of a 6 month.
Provided bathing, dressing, feeding, hygiene, and grooming.
Gave medication, breathing treatments, cleaning G-tube.
Prepared his food and gave physical therapy exercises as ordered.
Learned to play and entertain him according to his likes and dislikes.
South University Business Administration Bachelors
Illinois Central College Arts and Science Associate