Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
11/2010 to Current
Branch Manager Hood Industries, Inc. High Point, NC,
  • Achieve maximum profit and growth.
  • Use good customer service, lending, and collection activities to maximize growth and profit.
  • Train and communicate effectively with branch personnel to achieve goals.
  • Maintained friendly and professional customer interactions.
  • Other duties include approve and close loans, accept and post payments, handle delinquent or past due accounts with calls and field visits, promote and solicit both taxes and loans, and complete tax returns.
  • Maintained confidentiality and records.

09/2010 to 11/2010
Assistant Branch Manager Northwest Federal Credit Union Leesburg, VA,
  • Collected on delinquent accounts using both field work and calls.
  • Effectively and efficiently maximize profit and growth.
  • Accepted and posted payments to customer account.
  • Processed loan applications and input information into loan program.
  • Delivered prompt, accurate and excellent customer service.
09/2009 to 09/2010
Patient Accounts- Customer Service Representative Quince Nursing And Rehabilitation Center, Llc Memphis, TN,
  • Handle and resolve patient inquiries, complaints, and billing questions.
  • Handle insurance inquiries and follow up till the issue was resolved.
  • Took credit card payments and set up payment arrangements as well as sending loan applications.
  • Approved charity applications.
  • Prepared accounts over $5,000.00 for collection attorneys.
  • Developed communication and organization skills.
  • Part of the activity committee.
09/2007 to 09/2009
Certified Nursing Assistant/ PCT Carlton Senior Living Pleasant Hill, CA,
  • Provided basic nursing care to patients in accordance to policies and procedures.
  • Assisted patients with bathing, dressing, hygiene, and grooming.
  • Collected labs, specimens, weights, and vital signs as needed by the nurse and Doctor.
  • Developed working relationships with medical center personnel, patients, visitors, and other team members.
  • Communicated effectively with medical center personnel, patients, visitors, and other team members.
  • Part of the patient safety team and patient care council.
10/2006 to 09/2007
Housekeeper OSF Saint Francis Medical Center City, STATE,
  • Daily duties included cleaning designated patient rooms and support areas, removing trash and soiled material, and provide housekeeping support to patients and workers.
  • Maintained a clean, safe environment, assuring availability of supplies.
  • Maintained effective communication with medical personnel, patients, visitors, and team members.
  • Assigned bed tracked every other third week and duties included managing and assigning workers to jobs and duties.
  • Worked closely with the nursing supervisor to take care of and manage problems.
07/2002 to 11/12/2006
Personal Assistant DHS/DORS City, STATE,
  • Daily duties included caring for a young man with Cerebral Palsy who had a mentality of a 6 month.
  • Provided bathing, dressing, feeding, hygiene, and grooming.
  • Gave medication, breathing treatments, cleaning G-tube.
  • Prepared his food and gave physical therapy exercises as ordered.
  • Learned to play and entertain him according to his likes and dislikes.
Expected in January 2013
Bachelors: Business Administration
South University - ,
Expected in December 2007
Associate: Arts and Science
Illinois Central College - ,
Expected in
: Nursing/ Medical
Bradley University - ,

National Society of Collegiate Scholars

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School Attended

  • South University
  • Illinois Central College
  • Bradley University

Job Titles Held:

  • Branch Manager
  • Assistant Branch Manager
  • Patient Accounts- Customer Service Representative
  • Certified Nursing Assistant/ PCT
  • Housekeeper
  • Personal Assistant


  • Bachelors
  • Associate

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