Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. Proficient in all aspects of accounting, including accounts payable and receivable, budget administration and payroll. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements. Smart professional with talents in planning, budgeting and forecasting. Reliable Finance Manager focused on KPI oversight and mentoring employees in data processes. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.

  • Cost Data Analysis
  • Quality Assurance
  • Time Management
  • Problem Anticipation and Resolution
  • Decision Making
  • Team Building Leadership
  • Critical Thinking
  • Operational Reporting
  • Customer Service
  • Financial Resources Management
  • Prioritizing and Planning
  • Relationship Building
  • Goal Setting
  • Sales Support
  • Work Planning
  • Employee Training Oversight
  • Business Relationship Management
  • Willing to Learn
  • Adaptable to Changing Conditions
  • Intuit QuickBooks
  • Typing and 10-Key Entry
  • Cash Flow Management
  • Microsoft Office
  • Remote Video Conferencing
  • Loan Processing
  • Word Processing
  • Collections Actions
  • Responding to Difficult Customers
  • Data Entry and Maintenance
  • Understanding Customer Needs
  • Creative Problem Solving
  • Customer Data Confidentiality
  • Multitasking and Prioritization
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Sales Quota Achievement
  • Excellent Attention to Detail
  • Document and Records Management
  • Proactive Self-Starter
  • Invoice Preparation and Processing
  • Billing Adjustments and Refunds
  • Establishing and Maintaining Customer Relationships
  • Inbound and Outbound Calling
  • Administrative and Office Support
  • Multi-Line Phone Systems
  • Computer Proficiency
Work History
Branch Manager, 03/2019 - 06/2021
Hood Industries, Inc. Waynesboro, MS,

-Recruiting, training, supervising and appraising staff

-Managing budgets

-Responsible for store's daily operations, high-volume customer service, profit and loss management as well as setting, monitoring, and driving sales goals.

-Formed employee schedule

-Responsible for daily, weekly and monthly administrative reports

-Ensured proper cash controls


-Daily Collection and reminder calls

-Ensured customer files were up to date with correct information and all paperwork was complete and signed

-Boosted branch sales by developing and deepening customer loyalty through incentive programs

-Developed prospects for new loans though weekly cold calling.

-Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

-Responded to customer requests for products, services and company information.

-Offered advice and assistance to customers, paying attention to special needs or wants.

-Answered customer telephone calls promptly to avoid on-hold wait times.

-Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Operator , 06/2017 - 01/2019
Comfort Systems Usa Omaha, NE,
  • Followed tooling instructions and product specifications to determine and implement operational sequences.
  • Operated machining equipment safely with team of operators.
  • Complied with company and OSHA safety rules and regulations.
  • Kept detailed production records and identified hold-ups.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Completed regular checks of incoming freight in staging area each day.
  • Removed orders from storage, wrapped and staged for shipments.
  • Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities.
  • Prevented waste when transferring materials between transport containers and processing equipment.
  • Wrapped pallets in shrink wrap prior to loading.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel.
  • Simplified shipping and receiving processes for improved workflow.
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Checked packages and merchandise for damage and notified vendors.
  • Recorded daily incoming delivery information and obtained vendor signature on delivery tickets.
  • Compared received packages against shipping documents.
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
Customer Service Representative, 09/2011 - 01/2017
Landmark Aviation Jacksonville, FL,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services and company information.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving issues.
  • Exceeded call monitoring expectations through accurate reporting and processing.
  • Built client list and strengthened customer relationships through consistent communication via phone and internet.
  • Obtained referrals with existing clients to generate new business, boosting overall sales.
  • Worked independently with minimal supervision.
  • Recorded accurate and efficient records in customer database.
  • Set and achieved company defined sales goals.
  • Built diverse and consistent sales portfolio.
  • Built relationships with customers and community to promote long term business growth.
  • Completed daily outbound calls and inbound calls daily,
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Contributed to team objectives in fast-paced environment.
Associate of General Studies: Medical, Expected in
Sanford Brown - Fenton, MO,
High School Diploma: , Expected in 05/2010
Belford High School - Humble, TX,
Additional Information

Reference List

- Henry Peterson


Owner of flooring company

-Monica Steis

Franklin County Resource Center

Peer Support Specialist


-Breanna Brewer

Waitress currently while in school

Prior Check into Cash CSR then promoted to Assistant Manager


-Samantha Peterson

Colton's steak house Head Server

Currently in the Nursing program also


-Heather Albright

Disability & Stay home grandma


-Nicole Claireon

Jim Trenary Sales Consultant


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School Attended

  • Sanford Brown
  • Belford High School

Job Titles Held:

  • Branch Manager
  • Operator
  • Customer Service Representative


  • Associate of General Studies
  • High School Diploma

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