Branch Manager Resume Example
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BRANCH MANAGER
Summary
Discerning Finance professional with proven skills in financial management and program leadership. Proficient in regulatory requirements and optimal approaches for keeping systems current and compliant. Highly organized, forward-thinking and responsive to changing demands.
Skills
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Experience
06/2016 to 06/2020
Branch ManagerHorizon Bank － Three Rivers , MI
- Provided service to customers and prospective customers seeking loans.
- Extended credit to individuals through a variety of loan programs.
- Responsible for the retention and maintenance of existing accounts as well as developing awareness of additional sales/service activities.
- Developed additional business through building relationships with auto and retail sales dealers and networking within the community.
- Consistently reviewed and develops action plans for delinquent loan accounts including initiating customer contacts, negotiating extensions of refinancing, and collecting payments due.
- Managed collection activities including consulting with customers on loan payments for past due accounts.
- Demonstrated consistent and effective leadership through the supervision and development of Branch employees in order to achieve Branch goals, minimize turnover, and create conditions for positive and effective working relationships.
- Implemented internal Branch auditing procedures which properly controlled all negotiable items and company records held within the Branch.
- Prepared and submitted reports reflecting Branch activity and growth.
- Investigated and resolved customer and employee inquiries and complaints.
06/2014 to 03/2016
Assistant Branch ManagerNorthwest Federal Credit Union － Vienna , VA
- Built client rapport through frequent individualized recommendations for financial products and services.
- Demonstrated expertise and reasoned guidance regarding loan products, lines of credit and account options.
- Evaluated credit application to determine risk factors and financial feasibility.
- Monitored daily operations and supported Branch Manager in necessary duties.
- Reviewed Loan applications against established parameters to determine approval, rejection or modification requirements.
- Evaluated budget plans and current costs to project trends and recommend updates.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Maximized branch revenue by optimizing daily operations.
- Assessed employee performance and issued disciplinary notices.
- Performed daily maintenance of loan applicant database.
- Increased efficiency and drove branch revenue by optimizing daily operations.
01/2011 to 05/2014
SupervisorLife Time Fitness － Novi , MI
- Established and enforced clear goals to keep employees working collaboratively.
- Complied with company policies, objectives and communication goals.
- Coached and mentored 9 staff members through constructive feedback to develop long-term career goals.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Realigned workflows with changing business demands by evaluating processes and employee strengths.
- Provided ongoing training to address staff needs.
- Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
04/2010 to 01/2011
Computer TechnicianAaron's, Inc － Cahokia , IL
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Upgraded laptops/desktops, improving speed and performance.
- Proficient in network protocols, DHCP, DNS and SMPT.
- Configured computers to network drivers and connected to printers and other peripheral equipment.
- Identified hardware issues caused by component failures using approved diagnostic tools.
- Configured new employee work stations, including all hardware, software and peripheral devices.
- Supported employees with advanced troubleshooting on helpdesk tickets.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Reviewed current hardware and software and recommended modifications to increase system speed.
- Removed malware and viruses from laptops and desktop systems using specialized software.
- Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
- Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Installed, configured, and setup PCs in all stores for optimal operation and reporting.
Education and Training
2008
High School DiplomaKnox Central High School
Additional Information
- 8592005301 #readytowork , Authorized to work in the US for any employer
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Resume Overview
School Attended
- Knox Central High School
Job Titles Held:
- Branch Manager
- Assistant Branch Manager
- Supervisor
- Computer Technician
Degrees
- High School Diploma
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