branch manager resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Branch Manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. 20+ year history of success in Banking.
Skills
Work Prioritization
Business Development
Excels in Team Leadership
Coaching and Mentoring
Education and Training
Boyne City High ScholBoyne City Michigan, Expected in 05/1988 ā āHigh School Diploma: - GPA:
Experience
Mrc Global Inc - Branch Manager Evansville, WY, Sep2012 - Current
Assigned duties to employees and examined work for accuracy, neatness and timeliness.
Verified cash by balancing cash drawers and maintaining cash count records.
Conducted reviews and evaluations for cost-reduction opportunities.
Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
Designed sales and service strategies to improve revenue and retention.
Managed and inspired team members to perform to full potential, driving branch profitability.
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
Disciplined employees to encourage compliance with company policies and procedures.
Grew business banking relationships through proactive outreach.
Planned work schedules to maintain adequate staffing levels.
Increased efficiency and drove branch revenue by optimizing daily operations.
Gothic Landscape - Assistant Branch Manager Garden Grove, CA, Jan2007 - 09/2012
Assigned duties to employees and examined work for accuracy, neatness and timeliness.
Disciplined employees to encourage compliance with company policies and procedures.
Provided bank leadership in absence of branch manager.
Reviewed applications against established parameters to determine approval, rejection or modification requirements.
Built client rapport through frequent individualized recommendations for financial products and services.
Verified cash by balancing cash drawers and maintaining cash count records.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Trained and mentored highly effective teams to meet corporate service standards.
Supervised ranch personnel and operations in absence of branch manager, keeping operations and workflows running smoothly.
Implemented operational improvements to increase efficiency and reduce labor costs.
Planned work schedules to maintain adequate staffing levels.
Monitored daily operations and supported Branch Manager in necessary duties.
JP Morgan Chase Bank NA - Sales and Service Associate/Teller Supervisor City, STATE, 09/1998 - Jan2010
Opened new checking, savings and lines of credit for customer accounts.
Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
Performed transactional, operational and customer support tasks through knowledge of bank procedures and products.
Acted as pivotal point of contact between bank branches regarding guidelines and practices.
Built and maintained client relationships through quality, personalized interactions.
Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Adhered to financial services security and audit procedures.
Ordered checks, placed stop payment orders and conducted additional special services for customers.
Resolved problems or discrepancies concerning customers' accounts.
Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Entered customer transactions into computers to record transactions and issue computer-generated receipts.
Balanced daily cash deposits and vault inventory with zero error rate.
Directed specific questions to appropriate branch personnel.
Leveraged customer service and sales abilities to consistently meet performance goals.
Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
Received mortgage and other loan payments, verifying payment dates and amounts due.
Transmitted orders to supply cash to meet daily needs.
Trained employees on cash drawer operation.
Received and counted daily inventories of cash, drafts and checks.
Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks.
Delivered exceptional service to customers in person or over telephone.
Prepared official checks for customer and internal bank needs.
Liaised between bank branches regarding best practices and operations.
Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
Verified amounts and integrity of every check or funds transfer.
Identified transaction errors when debits and credits did not balance.
Maintained confidentiality of bank records and client information.
Met or exceeded sales goals by promoting bank products and services in customer interactions.
Identified and reported suspicious behavior to security personnel as appropriate.
Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
Performed special services for customers, ordering bank cards and checks.
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