branch leader resume example with 6+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Highly accomplished, proactive, senior HR professional dedicated to providing impressive human resource operational leadership for small and large corporations. Proven success in building high-performing teams, improving company effectiveness, and expertly administering benefits.
Talented Branch Manager successful in managing highly effective teams with focus on account service and retention. Detail-oriented financial professional with [Number] years of industry experience. Persuasive communicator with proactive approach to resolving account and customer service issues.
Resourceful Branch Manager offering more than 11 years of experience in challenging, fast-paced Home Health Care environments. Amiable professional known for leading constructive and cooperative working relationships within team setting.
Skills
Excels in team leadership
Energetic
Reliable
Federal regulations
Regulatory compliance
Employee training
Customer and vendor relations
Excellent time management skills
Safety protocol
Staff supervision
Multi-tasking ability
Strategic planning
Strong interpersonal skills
Basic mathematical aptitude
Client relationship management
Excellent work ethic
Excellent communication skills
Dependable
Staff Compensation
Termination Documentation
Employment Recordkeeping
New Hire Onboarding
Employee Hiring
Harassment Investigation
Industry-Specific HR Regulations
Decision Making
Recruitment Management
Employment Data Tracking
Work Complaint Handling
In-Person and Telephone Interviewing
Employee Relations
Performance Appraisal
Human Resources Management Systems
Americans with Disabilities Act (ADA)
Management Consulting
Leave of Absence Transitions
Procedure Compliance
Policy Interpretation
Retention Program Development
Policy and Procedure Writing
Equal Employment Opportunity (EEO)
Logical and Methodical
Complaint Handling
Conflict Resolution
Time Tracking and Payroll Administration
Willingness to Learn
Personnel Management
Staffing Agency Coordination
HR Trend Tracking
Database Maintenance
Sound Judgment
Drug Testing
Employee and Applicant Assessment
Microsoft Office
Education and Training
Berkeley CollegeParamus, NJExpected in 07/2009 ā ā:Criminal Justice - GPA:
Eastwick CollegeRamsey, NJExpected in 07/2008 ā ā: - GPA:
Indian Hills High SchoolOakland, NJExpected in 06/2006 ā āHigh: - GPA:
Certifications
Employee Engagement - 10+ years
Human Resources - 10+ years
Sales - 10+ years
Project Management - 10+ years
Home Health Care - 10+ years
HR Technology Strategy & Solutions - 10+ years
Client Relations & Employee Relations - 10+ years
Experience
Greencroft Communities - Branch Leader Holt, MI, 07/2022 - Current
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Increased efficiency and drove branch revenue by optimizing daily operations.
Designed sales and service strategies to improve revenue and retention.
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Delegated collection activity, following up to drive completion.
Assigned duties to employees and examined work for accuracy, neatness and timeliness.
Supported outside sales force in servicing and obtaining new business.
Established and built customer relationships through targeted outreach and initiatives.
Disciplined employees to encourage compliance with company policies and procedures.
Planned work schedules to maintain adequate staffing levels.
Worked with past-due customers by developing plan for resolution.
Managed and inspired team members to perform to full potential, driving branch profitability.
Networked within business community, attending events to position company and drive new business.
Participated in outside sales events and promotions to generate new business.
Hired talented, trainable team members and drove new business strategies to grow revenues.
Sunshine Home Health Services - Human Resources and Clinical Compliance Officer, Assistant of Executive Director & Social, Media Advertising City, STATE, 02/XXX8 - Current
Marketing with Graphic Design, Interviewing & on boarding of all new employees
Ensuring the company is legally compliant
Ensuring the company is compliant with Standards of CHAP
Ensuring the company is compliant with various contracts
Creating new job descriptions
Recruitment
Social Media Advertising & Marketing which also involves graphic design
Notary Public work
Manage NJ office location when Executive Director is not in
Assisting with payroll items & benefits
Writing & explaining polices and procedures
Completing new patient intakes
Performance reviews
Corrective Actions
Scheduling of field staff
Oversee the office staff & field staff as needed
Assisting to reduce turnover rates
Recruited, trained, screened and dismissed employees.
Developed and enforced company policy and procedures relating to human resources activity.
Hired, onboarded, trained, screened and released employees.
Recruited, hired and developed personnel to align with company revenue objectives.
Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
Hired, trained and motivated employees to meet company goals for revenue and profit.
Created process improvements, policies, procedures and knowledge management to resolve employee discrepancies.
Purchased items and took inventory regularly to maintain proper supply levels.
Prevented staff shortages by ensuring ample team members were scheduled for each shift.
Hired, trained and managed 300 plus employees.
Performed quantitative analysis and analyzed job classifications, duties and compensation.
Alleviated staff shortages by ensuring appropriate numbers of employees were scheduled for each shift.
Enhanced organizational structures to promote alignment of components and overall framework.
Promoted readily available supplies by procuring items and taking inventory regularly.
Evaluated and updated compensation strategies to offer competitive employment packages and attract top-notch talent.
Facilitated creation of delivery and learning experiences by reviewing business strategies and new learning technologies.
Proposed organization design alternatives and presented relative merit.
Created and implemented highly effective and individualized human resource solutions for clients.
Negotiated collective bargaining agreements with labor unions by highlighting company profit and operational outcomes.
Home With Van Dykās - Director of Human Resources City, STATE, 09/XXX6 - 02/XXX8
Recruitment specifically the Selection Process
Teaching orientations to all new field staff
Writing policies and procedures
Benefits
Assist with payroll
Marketing with the Executive Director
Responding to Employee issues or concerns
Performing Performance Evaluations for field staff
Corrective Action when needed
Coaching employees
Reducing turnover rates
Ensured department met all regulations & laws
Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
Worked with department managers to assess needs.
Identified and implemented employee relations practices to establish positive employer-employee relationships and boost employee morale.
Advised senior management on human resources issues and approved terminations.
Created comprehensive orientation program to acquaint new employees with company programs, guidelines, policies and procedures.
Supervised HR Department employees by directing activities and monitoring performance.
Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
Researched, identified and maintained knowledge of labor regulations, legal requirements and government reporting regulations.
Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
Devised and executed employee development, performance oversight, compensation and benefits programs.
Complied with local, state and federal laws and established organizational standards.
Developed job descriptions using targeted keywords and published job openings on company website and job boards.
Designed employee performance evaluation process and merit program.
Devised training programs for new and existing employees.
Created succession plans and promotion paths for staff to boost passion for reaching goals and objectives of organization.
Launched EEOC and Affirmative Action investigations and resolved employee complaints.
Actively served on executive learning leadership council, overseeing corporate learning strategy and architecture, innovation, metrics and employee engagement.
Implemented and rolled out cultural and gender diversity programs within organization, which were positively embraced.
Right At Home - Human Resources & Assistant Executive Director City, STATE, 09/XXX5 - 09/XXX6
Audits
Assist with intakes of new clients
Marketing events
Job Fairs
Hiring & complete onboarding process
Performance Evaluations
Payroll
Scheduling
Assisting agency on becoming CAHC Accredited
Direct office staff as needed & field staff
Organized and stored employment forms and information.
Helped with recruitment by posting job openings, screening resumes and scheduling interviews.
Assisted with new hire orientation preparation, scheduling and administration.
Maintained employee documentation, organizational chart and phone list.
Supported recruiting and hiring by coordinating and assisting with interviews.
Worked on multiple projects simultaneously in fast-paced environment.
Reviewed identification, references and background checks in alignment with hiring protocol.
Developed and maintained training materials and benefits packets for new hires.
Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
Answered employee inquiries regarding pay and benefits.
Demonstrated awareness, understanding and skills necessary to work in diverse environment.
Updated internal databases with new employee information, contact details and employment forms.
Posted and updated job ads from job boards and social networks.
Assisted recruiting department by verifying references checks for prompt onboarding.
Prepared company announcements to inform employees of new hires and current events.
Collaborated with teammates to develop company guidelines, procedures and policies.
Completed data entry and used ADP HRIS system.
Coordinated employee recognition program activities.
Reported and tracked HR metrics, goals and targets.
Collected messages for team members and provided callers with details about company policies and business hours.
Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
Wrote and proofread social media postings, letters and other documents.
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Resume Overview
School Attended
Berkeley College
Eastwick College
Indian Hills High School
Job Titles Held:
Branch Leader
Human Resources and Clinical Compliance Officer, Assistant of Executive Director & Social, Media Advertising