branch general manager resume example with 17+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic.
Skills
Good Communicator
Sound Experience in Operations and Sales
Decision Making
Good Judgement
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Leadership: An experienced team leader
Time ManagementĀ
Planning and Organizing
Conflict Resolution
Education and Training
Bowling Green State UniversityBowling Green, OhioExpected in 2003 ā āBachelor of Science:Visual Communication Technology/Minor in Marketing - GPA:
Mayfield High SchoolMayfield, OhioExpected in 1998 ā āHigh School Diploma: - GPA:
Cleveland Clinic EMS Academy EastEuclid, OhioExpected in 2005 ā āEMT LICENSE:Certified Emergency Medical Technician - GPA:
Accomplishments
Promoted to AtlantaĀ Branch General ManagerĀ in less thanĀ 2 years with direct responsibility for the security and shipment of $10 million in inventory. Ā
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Reduced shipping operating expenses by 20%, while maintaining shipping volume and accuracy.
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Consistently generated additional revenue through skilled sales techniques.
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Managed a portfolio ofĀ 30Ā accounts generating overĀ $5Ā millionĀ in sales.
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Boosted customer satisfaction ratingsĀ for distribution out ofĀ the Atlanta WarehouseĀ by 35% in underĀ 12 months.
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Managed and created critical KPIs to track and improve Essco's Assembly/Kitting Department salesĀ by 30% in 12 months.
Experience
Huntington Bancshares Inc - Branch General Manager De Kalb, IL, 08/2014 - Current
Handle all of the operating expenses for the Smyrna, GA warehouse facility.
Oversees all sales related functions for the Smyrna warehouse worth $10M in annual revenue.
Manage large key accounts in the Southeastern Region.
Manage the Assembly/Production Department in Smyrna, GA that fulfills for all warehouses.
Manage and coach DC site leaders to eliminate error and improve productivity.
Evaluates operating results throughout the organization to ensure that organizational growth and objectives are being met.
Direct spending analysis and manage procurement initiatives to optimize operational spending, conduct strategic negotiations with outside contractors.
Ensures customer satisfaction by meeting customer requirements and expectations in all operational aspects (quality, quantity, time).
Oversee facility operations to ensure that all distribution infrastructures and equipment are maintained in a safe, efficient operating condition.
Adp - Southeast Customer Service and Operations Assistant Sacramento, CA, 2013 - 08/2014
Responsible for all company communication to this group including the organization of meetings (i.e. sales topics/issues, promotions, OEM announcements, company announcements).
Responsible for executing various managerial and executive duties within the organization.
Management and supervision of 5 Customer Service Reps and 3 Outside Representatives of the company.
Handling Day-to-day sales issues and providing leadership and support to employees.
Ensure all company policies in Atlanta are being followed and enforced such as: Daily Audits, Weekly Shipment, Receiving & Processing.
Assisted in fully integrating Buckeye Vacuum Cleaner Supply - $12M in annual revenue with EsscoĀ - $30M in annual revenue.
Plan and manage key accounts portfolio worth $5Ā millionĀ in annual revenue for the company.
Manage product offering, pricing and margins established for each account.
Maintain and develop customer relationships through appropriate customer contact initiatives, propositions and sales methods to optimize business growth and customer satisfaction.
Communicate and negotiate internally with management methods to be used to facilitate the development of profitable business and sustainable relationships with key accounts.
Assisting in setup of Jacksonville warehouse in Oct. 2007.
Responsible for sales in Jacksonville growing from $400,000 to $2.2M in 2 years.
Constantly developing and maintaining new and existing accounts in Southern Territory which included Florida, Georgia and Alabama.
Introduced and developed new products for Jacksonville Distribution area.
Plan, coordinate and host ESSCO trade shows and customer banquets in Florida territory.
Essco - Customer Service/Inside Sales City, STATE, 09/2004 - 10/2007
Worked collectively within a team oriented call center placing orders, researching parts, providing technical service and resolving customer's problems.
Consistently met the company's phone order quota taking 50-70 calls a day and averaging 30-35 orders daily.
Ā Helped to maintain company's first website- www.essco.net.
Transwestern Publishing - Account Executive City, STATE, 07/2003 - 09/2004
Providing a positive and effective customer service experience to existing clients while maintaining their accounts.
Initiating and developing new clients.
Identifying areas for improvement in current ad design.
Creating requirements to develop new ad design, layout and presentation to clients via detailed researching, testing and analysis.
Technical Skills
Microsoft Outlook, Word, Excel, Power Point, Power BI, Vizion, CRM, 10-key,Ā Adobe Photoshop
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Resume Overview
School Attended
Bowling Green State University
Mayfield High School
Cleveland Clinic EMS Academy East
Job Titles Held:
Branch General Manager
Southeast Customer Service and Operations Assistant