branch exchange manager resume example with 17+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Branch Exchange Manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. 14+ year history of success in retail management. Branch Exchange Manager managing 2 retail stores both with $13 million dollar retail volume, cash handling and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. Skilled leader in gasoline operations and propane skilled. Seasoned leader overseeing day-to-day operations of store locations. Committed to finding creative ways to motivate employees to exceed customer service and sales goals. Creating new process improvements to have more efficiency in the work place. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

  • Work Prioritization
  • Regulatory Compliance
  • Relationship Building
  • Proficient in [Software Program]
  • Coaching and Mentoring
  • Expert in Risk Management
  • Banking Products and Services
  • Account Review
  • Performance Reviews
  • Interviewing and Hiring
  • Business Development
  • Excels in Team Leadership
  • Shift Scheduling
  • Customer Service
  • Process Improvement
  • Branch Operations Management
  • Operational Reports
  • QuickBooks Experience
  • Decision Making
  • Account Analysis Expertise
  • Data Analysis
  • Employee Training Oversight
  • Quality Assurance
  • Time Management
  • Cost Data Analysis
  • Advanced Mathematics
  • Sound Judgment
  • Operational Reporting
  • Business Relationship Management
  • Financial Resources Management
  • Service-Oriented
  • Work Planning
  • Financial Resource Management
  • Willing to Learn
  • Problem Anticipation and Resolution
  • Sales Support
  • Proactive and Focused
  • Creative and Innovative
  • Prioritizing and Planning
  • Service Oriented
  • Staff Recruitment and Hiring
  • Compliance Assessment
  • Risk Assessment
  • Goal Setting
  • Critical Thinking
  • Team Building Leadership
  • Strategy Development
  • Social Perceptiveness
  • Adaptable to Changing Conditions
Education and Training
Governor Wallace Rider Farrington High School Honolulu, HI Expected in 06/1996 High School Diploma : - GPA :
Compass Group Usa Inc - Branch Exchange Manager
Saratoga Springs, NY, 07/2009 - Current
  • Managed and inspired team members to perform to full potential, driving store profitability.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Planned work schedules to maintain adequate staffing levels.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Increased efficiency and drove store revenue by optimizing daily operations.
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Worked cross-functionally to plan and establish store goals, supporting strategic objectives.
  • Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
  • Hired and trained positive, enthusiastic employees to boost talents of retail team.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
  • Increased store sales by cross-selling complementary items.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
  • Boosted company sales by developing and implementing strategic marketing approaches.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Prepared employee performance appraisals, providing actionable feedback.
  • Prepared and submitted nightly bank deposits.
  • Improved profitability by executing daily, weekly and monthly floor plan changes.
  • Executed merchandising strategies to support store sales growth.
  • Organized new stock for floor placement.
  • Supervised cash drawer balances and deposits of store receipts.
  • Built and maintained strong working relationships with team members.
Monarch Casino Black Hawk - Accounting Clerk
Black Hawk, CO, 01/2009 - 07/2023
  • Entered invoices into account software, updated accounts and identified aging balanced ready for collections activities.
  • Supported clerical and administrative needs of senior department staff.
  • Kept records current and accurate with skilled reconciliations and variance resolutions.
  • Reconciled company credit cards, expense accounts and other expenses and financial records.
  • Updated accounting ledger and journals with updated transaction information.
  • Analyzed documentation and standard financial statements for accuracy.
Bank Of Hawaii - Bank Teller
City, STATE, 12/2005 - 05/2007
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Reconciled cash and checks against computer records at end of shift.
  • Responded and assisted customers with account inquiries and updates.
  • Entered transactions into computer and issued customer receipts.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Explained bank services, financial products and applicable fees to customers.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Took on additional shifts during busy periods to minimize staffing shortages.
  • Maintained confidentiality of bank records and client information.
  • Delivered exceptional service to customers in person or over telephone.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Built and maintained client relationships through quality, personalized interactions.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Adhered to financial services security and audit procedures.
  • Directed specific questions to appropriate branch personnel.
  • Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
  • Trained employees on cash drawer operation.
Princeville At Hanalei - Restaurant Waitress
City, STATE, 01/2003 - 01/2005
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Presented food and beverages to guests at tables.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Served food and beverages to patrons and confirmed complete orders.
  • Trained new employees to perform duties.
  • Presented menus and answered questions regarding items.
  • Stocked service areas with supplies during slow periods.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Informed customers of daily specials and signature menu items.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Filled condiments and napkin containers during slack periods.
  • Prepared checks, itemizing total meal costs and taxes.
  • Set up tables in between patrons to reduce wait times.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Responded to ad hoc cleaning duties at end of shift.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
Additional Information
  • Gasoline services
  • Managed Above ground Storage tanks
  • Manage Underground storage tanks
  • Class C Operator License
  • Propane Operator
  • Propane certified to dispense propane

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Resume Overview

School Attended

  • Governor Wallace Rider Farrington High School

Job Titles Held:

  • Branch Exchange Manager
  • Accounting Clerk
  • Bank Teller
  • Restaurant Waitress


  • High School Diploma

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