Branch Distribution Manager resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Professional technical support with extensive IT background and a gift for understanding the needs of both business and home users. Versed in troubleshooting and desktop support on Windows and Mac systems, and skilled at resolving complex customer service issues in a timely manner. Bringing to the table 9+ years of management experience and seek to maintain a full-time position that offers professional challenges utilizing interpersonal and technical skills, excellent time management and problem-solving skills.

  • Recruiting and Interviewing
  • Resolving Problems and Incidents
  • Operations management
  • Verbal and written communication
  • Project & Financial Management
  • Cost reduction and containment
  • Risk analysis
  • Microsoft Windows and Office
  • Computer Diagnostics
  • Troubleshooting Network Issues
  • Tracking and Documentation
  • Remote Technical and Customer Service Support
  • Hardware and Software Configuration & Repair
  • Front-End Programming: HTML5, CSS3, React, Node.js
  • Javascript Libraries & Frameworks
Work History
Branch Distribution Manager, 08/2018 to Current
Itron, Inc.Salisbury, MD,

$250M privately held company distributing printed advertising to 10M homes through a network of private contractors in the New York, New Jersey, and Philadelphia areas.

  • Increased efficiency and effectively supervised four team members to achieve optimal productivity.
  • Monitored 70+ distributors and managed production, delivery times and distribution for over 1M+ homes in various New Jersey markets.
  • Improved distribution efficiency by analyzing data provided by field inspectors.
  • Implemented strategic plans as well as contributed to evaluation and analysis of business objectives.
  • Sourced suppliers and negotiated advantageous rates on track with company's budget and goals.
  • Organized financial reporting, scheduling and inventory systems to enhance productivity.
  • Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
  • Served as primary point of contact for support relating to owned solutions and products.
  • Performed root cause analysis of reported issues to decisively discern and enact corrections.
  • Streamlined processes to enhance operational productivity and overall traceability.
  • Worked with senior GPS Director to enhance in house GPS tracking software to streamline deliveries.
  • Provided technical support for our contractors using GPS mobile devices and to end users by assisting IT department in software/OS issues.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Provided guidance on installing and integrating new hardware components and software to remote clients.
  • Aligned office departments and increased inter-department communication and data sharing.
  • Documented and reported faults and bugs for referral to development staff's use in iterative updates.
  • Configured hardware, devices and software to set up work stations for employees.
Tracking Manager/IT Support, 01/2013 to 08/2018
CBA Insert Distribution SystemCity, STATE,
  • Managed 10 delivery teams within specific areas in Brooklyn, Queens and Staten Island.
  • Consistent communication with independent contractors in order to maintain efficient and accurate delivery.
  • Handled customer complaints and follow through on their requests.
  • Assist with logistics and payroll support
  • Troubleshoot PC’s and assist branch with IT support related issues.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Monitored employee interactions to assess quality of service.
  • Tracked and documented metrics and evaluated trends.
  • Standardized office structures and processes to promote collaboration and increased performance.
  • Assessed previous resolutions to uncover deficiencies in coverage and develop improvements.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Delivered training for staff development, change management and materials, process and technical controls.
  • Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
  • Oversaw supply chain and supported tech transfer projects and batch release testing.
Field Technician, 01/2012 to 01/2013
InSource, IncCity, STATE,
  • Installed new computer and printing systems for Capital One Banks and other clients.
  • Added PC’s to domains and followed up with installations next day to solve troubleshooting problems of new software.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Utilized safety practices with no complaints or accidents.
  • Delivered onsite technical support for client employees.
  • Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
  • Performed troubleshooting and diagnosed malfunctioning equipment, tools and components.
  • Discovered and resolved issues that affected project outcomes.
  • Calibrated new and existing equipment for optimal performance.
  • Managed repair documentation for PC & mobile device troubleshooting.
  • Diagnosed equipment malfunctions by analyzing technical data
  • Enacted successful repairs by applying technical skills and operations knowledge.
  • Performed annual service visits and completed preventive maintenance on all systems.
Certificate: Web Development, Expected in 07/2017
Rutgers, The State University of New Jersey - Jersey City, NJ,
BBA: Information Technology Management, Expected in 05/2011
SUNY Delhi - ,

Program prepares for employment in information technology as a manager, supervisor, and/or project team leader; provides professional training by combining information technology management with other disciplines including operations, marketing, sales, financial management, and human resources

AAS: Computer Information Systems, Expected in 05/2009
SUNY Delhi - Delhi, NY,

Program is designed to integrate computer-based technology into a business education program; structured to provide competence in business management and the information systems that support business decisions; integrates instruction in data processing, word processing, management accounting, and networks; instructional program includes computer programming, computer operation, operating systems, and Internet basics.

Native or Bilingual

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Resume Overview

School Attended

  • Rutgers, The State University of New Jersey
  • SUNY Delhi
  • SUNY Delhi

Job Titles Held:

  • Branch Distribution Manager
  • Tracking Manager/IT Support
  • Field Technician


  • Certificate
  • BBA
  • AAS

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