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Professional Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. . Personable and decisive leader with 20 years of Home care experience. Objective Home Health leader with demonstrated success leading financial systems and programs. Knowledgeable about regulatory requirements and successful strategies for maintaining optimal controls. Well-organized, proactive and adaptable to dynamic conditions. Self-directed Nurse with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate customer service skills.
Skills
Relationship building and management
Sales professional
Cash handling expertise
Customer support
Recruiting and Hiring
Team supervision and oversight
Friendly
Goals and performance
Approachable
Resourceful nature
Team Player
Strong team-builder
Work History
03/2001 to CurrentBranch DirectorGrace Hospice | Toledo, OH,
Assessed budget plans and present costs to forecast trends and recommend changes.
Established lasting relationships with customers through effective communication, timely follow and keeping commitments.
Analyse reports outlining financial data to assist management with making strategic plans and operational decisions.
Received superior customer service satisfaction scores improving to a 4 Star rating for two consecutive quarters.
Led a Multi- disciplinary team of staff
Maintained friendly and professional customer interactions.
Met deadlines by proactively managing individual and team tasks and implementing Patient outcome base processes.
Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
06/2008 to 03/2017Clinical ManagerAccessible Space, Inc. | Falcon Heights, MN,
Provide ongoing case management to all patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
Regularly evaluated employee performance and provided feedback.
Reviewed operational policies and recommended solutions and change to medical director.
Managed daily operations of 250-patients clinic supporting approximately 75 patients per week.
Handled job duties for staff members which were unavailable or out of office.
Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
Monitored, analyzed and corrected staff performance and worked with nurse manager to raise standards of practice.
Communicated with patients, asked appropriate questions and employed active listening to determine best care.
Worked with nurse manager to develop nursing staff through education, evaluation, performance management and competency improvement.
Monitored all phone calls and scheduled appointments.
07/2003 to 08/2008Patient Care ManagerUniversity Of Chicago Medical Center | Lansing, IL,
Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
Analyzed key performance indicators to assess and manage risk, evaluating patient care and creating procedural changes to increase efficiency.
Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Communicated with patients, ensuring that medical information was kept private.
09/2001 to 07/2003Nurse Case ManagerArthur J Gallagher & Co. | New York, NY,
Implemented aspects of patient care under physician orders and sought clarification when needed to promote safety, quality and cost-efficient care.
Gathered and recorded patient health information and data to assess, identify and manage characteristics that affect care outcome.
Observed, monitored and reported changes in patient condition to supervising RN or physician in accordance with policies and procedures of medical facility.
Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care.
Analyzed patient responses to medications, therapies and variances in plans of care.
Educated patients and caregivers on healthcare protocols and processes.
Collaborated with healthcare leaders and physicians to support and offer resources in performance of duties to maintain high-quality and efficient patient care.
Discussed medical histories with patients in effort to provide most effective medical advice.
Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Communicated with patients, ensuring that medical information was kept private.
Education
Expected in 06/1990Associate of Science | NursingCapital Community College, Hartford, CTGPA:
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