Branch Director Resume Example
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BRANCH DIRECTOR
Professional Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Excellent interpersonal skills and adaptable professional with remarkable leadership and program management skills. Action-focused individual with exceptional background in Home Health. Engaging demeanor with ability to work in demanding environments. Remains calm and composed in high-pressure environments. Personable and decisive leader with 20 years of Home Health Management experience and 29 year of practical nursing experience. Objective Nursing leader with demonstrated success leading financial systems and programs. Knowledgeable about regulatory requirements and successful strategies for maintaining optimal controls. Well-organized, proactive and adaptable to dynamic conditions.
Skills
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Work History
Branch Director06/2001 to Current
Grace Hospice – Columbus , OH
Grace Hospice – Columbus , OH
- Assessed budget plans and present costs to forecast trends and recommend changes.
- Supported department of 10 employees by answering questions and providing one-on-one mentoring.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
- Complied with regulatory requirements including ACHC, OSHA, Anti -kick back, Privacy Act and Medicare compliance.
- Engaged employees in business processes with positive motivational techniques.
- Gathered and reviewed customer feedback to improve operations.
- Received superior customer service satisfaction scores for three consecutive quarters.
Clinical Nurse Manager07/2008 to 07/2017
St Mary's Health System – Portland , ME
St Mary's Health System – Portland , ME
- Supported patient self-advocacy within family relationships and during treatment plans.
- Oversaw operations, including admissions and discharges and scheduling of nursing staff.
- Introduced initiatives based on staff education, infection control audits, safe medication administration and proper wound care to achieve unit and facility goals.
- Facilitated family support groups, psycho-education and coaching sessions.
- Coordinated departmental operations according to administrative, legal and medical guidelines.
- Supervised team of 18 nurses and 5 clinical nursing assistants.
- Administered performance evaluations and probationary reviews to assess nursing personnel.
- Performed head-to-toe physical assessments, prioritizing treatment and delegating assignments to maintain patient flows.
- Evaluated nursing staff's performance and developed education programs and professional development opportunities to improve individual and team competencies, clinical knowledge and delivery of care.
- Reviewed charts weekly to complete quality control checks.
Patient Care Manager06/2003 to 06/2008
University Of Chicago Medical Center – Chicago , IL
University Of Chicago Medical Center – Chicago , IL
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve of infusion, wound and ostomy care.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Supported patient admissions, discharges and transfers to promote team efficiency.
- Organized medical charts for patients by assembling new admission pages and adding appropriate pages to charts.
Field Nurse Case Manager09/2001 to 06/2003
Sedgwick Claims Management Services, Inc. – Brea , CA
Sedgwick Claims Management Services, Inc. – Brea , CA
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Communicated with patients, ensuring that medical information was kept private.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Reviewed and evaluated test results to suggest care and treatment options.
- Implemented procedures necessary for compounding, mixing, packaging and labeling.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Education
Associate of Science: Nursing06/1990Capital Community College-
City,
State
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Resume Overview
School Attended
- Capital Community College
Job Titles Held:
- Branch Director
- Clinical Nurse Manager
- Patient Care Manager
- Field Nurse Case Manager
Degrees
- Associate of Science : Nursing 06/1990
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