Diligent and detail-oriented Administrator with proven history of effective team management. Professionally coordinate files, correspondence and resources to boost productivity and facilitate efficient operations. Skilled in general office processes and optimization strategies. Personable and dedicated Customer Service Representative with extensive experience in administrative industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
MS Office
Work ethic
Planning
Communication
Conflict resolution
Basic math
Organization
Reliable and trustworthy
Multitasking
Analytical
Fluent in Spanish
Leadership
Collaboration
Client relationship management
Experience
07/2020 to Current
Branch CoordinatorWillscot Corporation – Fresno, CA,
Evaluated historical, current and forecast data to determine opportunities for development and enhancement.
Evaluated accounting and financial reporting systems to assess quality, identify concerns and devise enhancement strategies.
Oversaw preparation of corporate balance sheets, income statements and other financial reports.
Managed contract administration, including maintaining files, validating codes and monitoring reporting.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Kept team on track by assigning and supervising their activities and giving constructive feedback.
Provided IT and software trouble-shooting support to rest of the organization.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
Delivered service and support to each customer, paving way for future business opportunities.
Provided customer service and issue resolution to increase QA satisfaction levels.
Capitalized on opportunities to enhance customer experiences and bring in repeat business.
Set up and activated customer accounts.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
02/2019 to 07/2020
Shift ManagerKroger – Floyds Knobs, IN,
Monitored sales performance through analysis of sales reports and comparison shopping.
Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
Managed inventory and stock levels in coordination with purchasing and receiving department.
Organized and updated schedules to optimize coverage for expected customer demands.
Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Addressed employee issues and conflicts to provide input, feedback and coaching.
Enhanced sales by implementing merchandising and promotional improvements.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Maintained store in clean and neat manner.
Organized in-store promotional events.
Set up visually appealing promotional displays.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Responded to safety and loss prevention incidents.
Delegated tasks appropriate to individual employees to provide development opportunities.
Signed for incoming shipments in manager's absence.
Operated cash register.
Emphasized customer service excellence through ongoing training of front-line team members, increasing customer satisfaction ratings 98%.
Recommended improvements to store procedures.
07/2013 to 02/2020
ServerShukette – New York, NY,
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Operated POS terminals to input orders, split bills and calculate totals.
Collaborated with host, bus person and cook to serve up food and beverage options.
Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Entered customer food orders manually.
Sent orders to kitchen staff by manual handwritten tickets.
Led team in carrying out day-to-day tasks with customer service program in mind.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Processed customers' payments and provided receipts.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Greeted newly seated guests quickly and efficiently.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Monitored customer movements and quickly cleared empty tables for future customers.
Cleaned dishes with detergent, rinsing and sanitizing chemicals.
Trained new employees to perform duties by showing how to be quick, quiet and thorough.
Improved quality of service 100% by working closely with all staff and meeting customer expectations.
Provided items requested by customers, including sauces and drink refills.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Rearranged tables and chairs, located or rolled extra silverware and effective prompteness to prepare for large groups.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Education and Training
Expected in
: Grayson County College - Denison, TX, GPA:
Expected in 05/2005
High School Diploma: Denison High School - Denison, TX GPA:
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