Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Goal-oriented professional successfully supporting companies by developing and implementing updates to operational standards, team organization and employee engagement strategies. Proactive and personable leader with top-notch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset. Bringing years of experience and demonstrated track record of success.


Business Management & Acumen

  • Leadership
  • Project management
  • Business development (Marketing & Sales)
  • Value-adding problem solving
  • Regulatory compliance
  • Human Resources management
  • Customer service focused
  • Payroll administration
  • Benefits administration
  • Administrative & clerical support
  • Data management
  • Records management
  • Computer skills
  • Microsoft Office (Word, Excel, PowerPoint, Teams, Outlook)
  • Organizational skills
  • Effective time management
  • Interpersonal and written communication
  • Decision-making skills
  • Active listening

Employee & Labor Relations

  • Workplace policies & procedures
  • Discipline & termination
  • Grievance management & conflict resolution
  • Performance management
  • Occupational Injury and Illness Prevention & Workman’s Compensation administration
  • Personnel records maintenance

Talent Acquisition

  • Job Analysis
  • Recruitment with ATS
  • Onboarding/Offboarding
  • New hire orientation
  • Retention

Learning & Development

  • Training
  • Coaching & Mentoring
01/2018 to Current
Branch Coordinator Willscot Corporation San Martin, CA,
  • Promoted from Client Service Supervisor to Branch Coordinator within 1 year of employment.
  • Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.
  • Planned and carried out recruiting events such as career fairs.
  • Built and maintained professional relationships with healthcare professionals, community organizations and marketing partners.
  • Guided new hires through orientation, onboarding, and explained documentation requirements to facilitate hiring process.
  • Lead in terms of employee coaching, counseling, development and management of the disciplinary processes and procedures in addition to problem resolution and conflict resolution management.
  • Managed payroll for 200 employees.
  • Created, organized and maintained employee personnel files to keep sensitive data secure.
  • Automated office operations, including record tracking and data communications.
  • Submitted monthly, quarterly and weekly reports to Executive Director to track mandatory requirements.
  • Managed office duties, including ordering materials and supplies, organizing workspaces, answering emails and making phone calls.
  • Provided knowledgeable and compassionate service in response to all types of patient and nursing staff questions and concerns.
  • Regulatory compliance in the healthcare industry ensuring HIPPA adherence
  • Investigated safety incidents and drafted reports detailing results.
10/2015 to 01/2018
Senior Recruiter Qbe Insurance Group Limited Work Remotely, OR,
  • Promoted from the position of Junior Recruiter within a year. Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.
  • Planned and executed recruitment events to bring in area candidates.
  • Cultivated lasting partnerships with local hiring managers and agencies, resulting in increased productivity.
  • Brought in well-qualified, multifaced job candidates to fill open positions resulting in increased billing from $30K per week to $90K per week in just over a year.
  • Negotiated candidate salaries and prepared employment contracts.
  • Reviewed all candidate documentation, including identification, references, drug tests, and background checks in alignment with hiring protocol.
  • Communicated duties, compensation, benefits and working conditions to all potential candidates, enabling better understanding of job expectations.
  • Lead in terms of employee coaching, counseling, development and management of the disciplinary processes and procedures in addition to problem resolution and conflict resolution management.
  • Conducted ongoing employee and customer surveys to proactively identify successes and opportunities for improvement.
  • Developed processes and metrics that supported achievement of organization's business goals.
  • Managed and updated recruitment ATS and CMS software.
  • Managed payroll for temporary employees.
  • Managed federal and state employment law and regulatory compliance.
05/2012 to 10/2015
Case Manager (Specialized) American Society For The Prevention Of Cruelty To Animals Asheville, NC,
  • Promoted from the position of Securit Specialist to Case Manager to Specialized Case Manager within the first two years.
  • Facilitated ongoing case management services for up to 40 specialized population of offenders to support successful outcomes and meet stabilization goals.
  • Cooperated with local service providers, outreach workers, other case managers and collaborative agencies to facilitate services for offenders and coordinated resources.
  • Conducted assessments to obtain information for participant-centered plan of care using knowledge of criminogenic needs to ensure a strategic personalized case plan.
  • Tracked coaching sessions, plans, behaviors and issues with non-compliance for each client.
  • Performed audits of objectives and case progression.
  • Referral plan implementation plan to various treatment programs in addition to monitoring drug and alcohol testing.Assisted clients with developing life management skills (budget, housing, benefits, etc.) and coping mechanisms to handle daily living requirements.
  • Taught specialized treatment and life skills courses to clients.
  • Reviewed and approved written correspondence to the courts, probation, or DOC (Department of Corrections).
  • Entered client data in a centralized database and maintained up-to-date case records for all clients and conducted audits of information according to standards.
  • Mentored less experienced case managers.
  • Enforced policies/rules/regulations while addressing grievances and carrying out disciplinary actions.
  • Administrative support tasks to include reporting compliance, building access, onsite video monitoring, room searches, and medication disbursement.
01/2010 to 05/2012
Owner The Phone Guy City, STATE,
  • Safely traveled to customer sites and arrive within the scheduled appointment window
  • Diagnosed, troubleshooted and repaired devices.
  • Customization and programming of Android and iPhone operating systems to include unlocking.
  • Provided recommendations for problem resolution.
  • Explained complex technical issues to customers in a non-technical, simple to understand manner.
  • Provided repair and replacement estimates to customers.
  • Managed company budget and finances.
  • Service billing and invoicing.
  • Maintained client records and information in customer database.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
Education and Training
Expected in
Associate of Science: Business Management
University of Phoenix - Tempe, AZ
Expected in
Bachelor of Science: Human Services Focusing in Management
University of Phoenix - Tempe, AZ

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School Attended

  • University of Phoenix
  • University of Phoenix

Job Titles Held:

  • Branch Coordinator
  • Senior Recruiter
  • Case Manager (Specialized)
  • Owner


  • Associate of Science
  • Bachelor of Science

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