Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Summary
Resourceful Manager offering more than two years of experience in cClaireenging, fast-paced retail environments. Amiable professional known for leading constructive and cooperative working relationships within team setting.
Skills
- Proficient in Microsoft
- Excels in team leadership
- Relationship Development
- Employee training
- Organization
- Multi-line phones
- Insurance Billing
- Customer Service
- Inventory Management
- Team Building
- First Aid/CPR
- Communications
Education and Training
Twin Oaks School of The Arts Goose Creek, SC, Expected in 2015 ā ā High School Diploma : - :
Certifications
- AED/Blood born pathogens certified
Experience
Willscot Corporation - Branch Coordinator
Shreveport, LA, 12/2019 - 02/2020
Shreveport, LA, 12/2019 - 02/2020
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Maximized branch revenue by optimizing daily operations.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Maximized office efficiency by answering more than twenty incoming calls per day to provide office information and transfer calls to desired personal.
- Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
- Interviewed patients to collect medical information and insurance details.
- Straightened up the waiting room so that it remained neat and organized.
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
- Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.
- Informed patients of financial responsibilities prior to rendering services.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Took messages from patients and promptly relayed to appropriate staff.
- Observed strict HIPAA guidelines at all times according to company policy.
- Set up appointments for physician visits and procedures using calendar software.
- Processed patient payments and scanned identification and insurance cards.
- Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
- Delivered high-quality administrative and customer service to sustain patient and work flows.
Books A Million Inc. - Co-Manager/Cafe Lead
City, STATE, 08/2016 - 11/2018
City, STATE, 08/2016 - 11/2018
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Coordinated general maintenance and major repairs to keep facilities operational and attractive.
- Reviewed all leases to guarantee proper level of service for tenants.
- Oversaw daily operations, maintenance and administration of various properties.
- Led employee performance reviews and discussed improvement strategies with each team member.
- Reviewed performance reports and used data to develop continuous improvement initiatives.
- Set and administered annual operating budget, consistently maintaining controls and preventing overages.
- Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
- Introduced complete on-boarding and training programs, surpassing established team sale targets and employee retention goals.
- Led team of sixteen employees in all operations including sales, service, parts and office functions.
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Streamlined operational efficiencies by coordinating staff development and succession planning.
- Identified and solved complex strategy problems to drive organizational goals.
Ridge Christian Academy - K2/K5
City, STATE, 05/2016 - 07/2016
City, STATE, 05/2016 - 07/2016
- Organized and distributed learning materials like homework, textbooks and classroom supplies.
- Participated in meetings with parents concerning child's progress and areas of concern during parent-teacher conferences.
- Assisted teachers with instruction and provided clerical support for diverse needs.
- Drove social, emotional, intellectual, and physical development through age-appropriate enrichment activities.
- Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
- Assisted in development screenings to measure students' motor, language, and emotional skills.
- Supervised students on field trips by performing head counts and maintaining group proximity to account for all children in busy, public environments.
- Supervised students and maintained security throughout school buildings and on field trips.
- Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
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School Attended
- Twin Oaks School of The Arts
Job Titles Held:
- Branch Coordinator
- Co-Manager/Cafe Lead
- K2/K5
Degrees
- High School Diploma
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