(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Resourceful Manager offering more than two years of experience in cClaireenging, fast-paced retail environments. Amiable professional known for leading constructive and cooperative working relationships within team setting.

  • Proficient in Microsoft
  • Excels in team leadership
  • Relationship Development
  • Employee training
  • Organization
  • Multi-line phones
  • Insurance Billing
  • Customer Service
  • Inventory Management
  • Team Building
  • First Aid/CPR
  • Communications
Education and Training
Twin Oaks School of The Arts Goose Creek, SC, Expected in 2015 High School Diploma : - GPA :
  • AED/Blood born pathogens certified
Willscot Corporation - Branch Coordinator
Shreveport, LA, 12/2019 - 02/2020
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Maximized branch revenue by optimizing daily operations.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Maximized office efficiency by answering more than twenty incoming calls per day to provide office information and transfer calls to desired personal.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Interviewed patients to collect medical information and insurance details.
  • Straightened up the waiting room so that it remained neat and organized.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.
  • Informed patients of financial responsibilities prior to rendering services.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Set up appointments for physician visits and procedures using calendar software.
  • Processed patient payments and scanned identification and insurance cards.
  • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
Books A Million Inc. - Co-Manager/Cafe Lead
City, STATE, 08/2016 - 11/2018
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Coordinated general maintenance and major repairs to keep facilities operational and attractive.
  • Reviewed all leases to guarantee proper level of service for tenants.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Reviewed performance reports and used data to develop continuous improvement initiatives.
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages.
  • Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
  • Introduced complete on-boarding and training programs, surpassing established team sale targets and employee retention goals.
  • Led team of sixteen employees in all operations including sales, service, parts and office functions.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Streamlined operational efficiencies by coordinating staff development and succession planning.
  • Identified and solved complex strategy problems to drive organizational goals.
Ridge Christian Academy - K2/K5
City, STATE, 05/2016 - 07/2016
  • Organized and distributed learning materials like homework, textbooks and classroom supplies.
  • Participated in meetings with parents concerning child's progress and areas of concern during parent-teacher conferences.
  • Assisted teachers with instruction and provided clerical support for diverse needs.
  • Drove social, emotional, intellectual, and physical development through age-appropriate enrichment activities.
  • Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
  • Assisted in development screenings to measure students' motor, language, and emotional skills.
  • Supervised students on field trips by performing head counts and maintaining group proximity to account for all children in busy, public environments.
  • Supervised students and maintained security throughout school buildings and on field trips.
  • Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.

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School Attended

  • Twin Oaks School of The Arts

Job Titles Held:

  • Branch Coordinator
  • Co-Manager/Cafe Lead
  • K2/K5


  • High School Diploma

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