Experienced customer service professional with 10 years of demonstrated accomplishments. Expert in customer service, onboarding, employment separations, worker's compensation, benefits, billing audits, and benefits administration with great attention to detail and progressive organization. Highly adaptable to anything and loves a challenge.
Review Service Backlog daily for any new direct work orders.
Upon booking, make initial contact with the customer to confirm scope, site readiness, contact information, authorized signatories, and establish a customer promise date.
Processed permit application for any applicable work order. Worked closely with each jurisdiction within the state to maintain accuracy and compliance.
Created independent tracking system to maintain the status of each work order, including status of permit applications, inspections, and Notice of Commencement forms.
Create purchase requisition sent to the centralized purchasing team for ordering of material and lifts.
Act as an internal liaison between the local branch and centralized purchasing team for ordering of material and delivery tracking.
Perform goods receipts in internal systems for all physically received material and applying costs to the affiliated installation job. Submit applications to acquire permits, UL Certifications, and Certificates of Insurance (COI’s) upon request from the Install Manager or Project Manager.
Communicate any material issues (i.e., extended lead times, back-orders, etc.) with Sales and Branch Service team as needed if project timeline is affected.
Work with Service Manager and Install Manager to coordinate labor resources, schedule with the customer, and place on the internal schedule board. • If job is subcontracted, collaborate with Install Manager, Service Manager or Manager to obtain subcontractor forms, create purchase requisition, and perform goods receipt upon job completion.
Interpreted, explained and enforced human resources policies to keep staff in compliance with standards.
Worked with senior-level management to create fair and consistent HR policies and procedures.
Provided HR consultation services to leadership and department heads, such as payroll administration, 401K and OSHA compliance, benefits and workers compensation.
Developed and facilitated all new-hire orientations.
Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
Improved employee engagement and moral by developing wellness program for all employees and enforcing positivity guidelines.
Stayed current on EEO, ADA and other applicable federal and state policies governing employment.
Created and managed more than 4k+ confidential personnel records.
Administered medical, 401(k) and wellness benefits, educating personnel on packages.
Developed and enforced company policy and procedures relating to all phases of human resources activity.
Managed employee onboarding, including enriching internal and external training development of both online and traditional environments.
Supported clients in enrolling personnel and administering employee benefits.
Transmitted enrollment, termination and alteration information to vendors within established timeframes to keep all changes up-to-date.
Supported employees at all levels, including executive leadership.
Implemented positive work culture to significantly improve employee engagement and morale, including a wellness program for all levels of staff and management.
Conducted benefits administration for 4k+ benefit-eligible employees.
Expense Coordinator & Payroll/Billing Specialist, 02/2014 - 11/2015 Clean Energy Fuels – San Jose, CA,
Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
Performed billing, collection and reporting functions.
Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
Human Resources Specialist, 07/2010 - 02/2014 United States Air Force – City, STATE,
Executed 320 reenlistment/extension contracts/30 Selective Reenlistment Bonus requests - members paid within 5 days/allocated 1.4 million dollars.
Superb knowledge contributed to earning #2/36 large Military Personnel Section for 2012 Personnel Action Report.
Advises personnel on retentions program to ensure compliance with Air Force regulations and Air Force Headquarters policy and directives.
Processed 250 assignments and 1 million dollars Permanent Change of Station expenditures; validated two thousand requests to complete orders - 98% on time.
Validates Permanent Change of Station notifications; reviews/updates assignment availability, limitation, and personnel processing codes.
Create, maintain, and enter information into databases.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
Education and Training
High School Diploma: , Expected in 06/2009 - Tafuna High School - American Samoa, GPA:
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