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Branch Coordinator Resume Example

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BRANCH COORDINATOR
Professional Summary

Enthusiastic person eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of people and their needs and training in Microsoft. Motivated to learn, own and excel in anything you put in front of me.

Skills
  • Cash handling expertise
  • Staff Management
  • Human resources knowledge
  • Relationship building and management
  • Organization
  • Supervision
  • Relationship development
  • Process improvement
  • Problem resolution
  • First Aid/CPR
  • Team management
  • Customer service
  • MS Office
Work History
Branch Coordinator, 08/2019 to 05/2020
Apria Healthcare Group Inc. – Springfield, MA
  • Resolved escalated customer issues and boosted retention rates .
  • Identified and capitalized on community business opportunities with effective networking.
  • Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
  • Evaluated insurance applications against outline specifications to approve, reject or recommend adjustments files.
  • Boosted branch sales by developing and deepening customer loyalty through incentive programs.
Merchandise Operations Leader, 09/2016 to 06/2018
Petco – Springfield, MA
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Successfully drove new product lines to increase annual profits
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Educated customers on promotions to enhance sales.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and talents.
  • Returned change and currency and processed debit and credit card payments with 100% accuracy rate.
  • Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Mentored Number-member sales team in applying effective sales techniques and delivering top-notch customer service.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
  • Assisted customers by answering questions and fulfilling requests.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Paraprofessional, 01/2003 to 11/2014
City Of Springfield Massachusetts – Springfield, MA
  • Assessed student assignments to check quality and completeness and assign grades.
  • Supported student learning objectives through personalized and small group assistance.
  • Oversaw groups of up to 30 students at school and off-site locations, maintaining optimal safety and security.
  • Participated in lesson planning and curriculum implementation through use of Microsoft , which promoted quicker rollout and delivery.
  • Organized classroom materials to help teachers prepare for daily instruction and activities.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Assisted and mentored students in groups of up to 30 by reviewing lesson teachings.
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
  • Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and guidance.
  • Implemented exercises and used repetition, which enabled students to grasp new concepts quickly.
  • Performed special tasks such as hands on to help students with special needs learn and grow.
  • Prepared instruction materials, including making copies, constructing bulletin boards and setting up work areas.
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Handed out classroom materials, like pencils, paper .
  • Assigned homework assignments and quizzes and wrote corresponding keys.
  • Tailored lesson plans for students with emotional and cognitive disabilities.
  • Kept classrooms clean by sterilizing and disinfecting toys and surfaces.
  • Supported 1 classroom teachers in implementing developmentally-appropriate curriculum for group of 30 students.
  • Maintained head count and attendance sheets.
  • Organized activities to promote students' social, physical and emotional development.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Observed individual behaviors and suspect actions, and reported issues to supervisory staff.
  • Prepared instructional materials for group and one-on-one use to comply with established curriculum.
  • Assisted in preparing reports and paperwork for parent-teacher conferences.
  • Reported on student progress, behavior and social skills to parents.
  • Created lesson materials, visuals and digital presentations to supplement lesson plans.
  • Identified warning signs of emotional or developmental problems and reported to parents.
  • Graded tests and papers and recorded grades for teaching staff.
  • Planned and executed activities to promote math, English and life skill development.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Prepared reports and paperwork for parent-teacher conferences.
  • Took daily attendance, notifying teacher immediately of any student absences.
  • Assigned grades for coursework and tests using answer key, recorded results and informed teacher of performance.
  • Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
  • Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
  • Monitored 25 students on field trips by overseeing various tasks, including roll call, attendant sheet to keep youths safe in public settings.
  • Taught average of 25 students per class.
  • Offered constructive feedback to minors under care regarding specific actions, behaviors and words.
  • Facilitated group sessions and provided one-on-one support.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Created, prepared and executed plans for activities and lessons daily.
  • Maintained safety and security of all youth under care.
  • Led reading and arts and crafts lessons.
Education
GED: 03/2003
Owl Learning Center - Springfield, Ma
Veterinary Assistant: Vet Tech, 05/2015
Asnuntuck Community College - Enfield, CT
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Resume Overview

Companies Worked For:

  • Apria Healthcare Group Inc.
  • Petco
  • City Of Springfield Massachusetts

School Attended

  • Owl Learning Center
  • Asnuntuck Community College

Job Titles Held:

  • Branch Coordinator
  • Merchandise Operations Leader
  • Paraprofessional

Degrees

  • GED : 03/2003
    Veterinary Assistant : Vet Tech , 05/2015

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