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I am interested in engaging a long term career with BB&T, utilizing my experience in the banking industry for over 15 years, to provide my knowledge and client service skills to be part of creating a successful team to drive results.
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Scheduled staffing for multiple branch locations. Processed cash withdrawals. Adhered to BB&T security and audit procedures. Researched and resolved customer issues on personal savings, checking and lines of credit accounts. Examined checks for identification and endorsement. Maintained confidentiality of bank records and client information. Delivered prompt, accurate and excellent customer service. Ensure proper reporting is done daily. Ensure tellers are performing their specific job duties. Formal/informal coaching with tellers. Preparing performance development plans annually as well as mid year reviews. Make necessary corrections to teller errors.
Maintained teller line responsibilities. Responsible for meeting sales goals. Opened new accounts and serviced accounts. Provided exceptional customer service. Opened credit card accounts and overdraft protection accounts.
Responsible for training, recruiting, and hiring staff. Responsible for managing floorsets. Responsible for payroll entry and scheduling. Responsible for all store operations daily. Provide exceptional client service. Coaching associates daily on building the brand.
Responsible for daily teller operations of cash drawer. Provided exceptional customer service. Look for opportunities through client profiles to upsell products.
Roanoke Rapids High School - Roanoke Rapids, NC
Halifax Community College - Weldon, NC
Did not finish. Completed two years of study.
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School Attended
- Roanoke Rapids High School
- Halifax Community College
Job Titles Held:
- Branch Coordinator
- Sales & Service Representative
- Manager
- Senior Teller
Degrees
- High School Diploma
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