02/2014
to
Current
Branch Coordinator
BB&T －
Roanoke Rapids,
NC
Scheduled staffing for multiple branch locations. Processed cash withdrawals. Adhered to BB&T security and audit procedures. Researched and resolved customer issues on personal savings, checking and lines of credit accounts. Examined checks for identification and endorsement. Maintained confidentiality of bank records and client information. Delivered prompt, accurate and excellent customer service. Ensure proper reporting is done daily. Ensure tellers are performing their specific job duties. Formal/informal coaching with tellers. Preparing performance development plans annually as well as mid year reviews. Make necessary corrections to teller errors.
03/2008
to
01/2014
Sales & Service Representative
First Citizens Bank －
Littleton,
NC
Maintained teller line responsibilities. Responsible for meeting sales goals. Opened new accounts and serviced accounts. Provided exceptional customer service. Opened credit card accounts and overdraft protection accounts.
05/2006
to
03/2008
Manager
Bath & Body Works －
Rocky Mount,
NC
Responsible for training, recruiting, and hiring staff. Responsible for managing floorsets. Responsible for payroll entry and scheduling. Responsible for all store operations daily. Provide exceptional client service. Coaching associates daily on building the brand.
02/1998
to
05/2006
Senior Teller
First Citizens Bank －
Roanoke Rapids,
NC
Responsible for daily teller operations of cash drawer. Provided exceptional customer service. Look for opportunities through client profiles to upsell products.
