02/2014 to CurrentBranch CoordinatorBB&T － Roanoke Rapids, NCScheduled staffing for multiple branch locations. Processed cash withdrawals. Adhered to BB&T security and audit procedures. Researched and resolved customer issues on personal savings, checking and lines of credit accounts. Examined checks for identification and endorsement. Maintained confidentiality of bank records and client information. Delivered prompt, accurate and excellent customer service. Ensure proper reporting is done daily. Ensure tellers are performing their specific job duties. Formal/informal coaching with tellers. Preparing performance development plans annually as well as mid year reviews. Make necessary corrections to teller errors.
03/2008 to 01/2014Sales & Service RepresentativeFirst Citizens Bank － Littleton, NCMaintained teller line responsibilities. Responsible for meeting sales goals. Opened new accounts and serviced accounts. Provided exceptional customer service. Opened credit card accounts and overdraft protection accounts.
05/2006 to 03/2008ManagerBath & Body Works － Rocky Mount, NCResponsible for training, recruiting, and hiring staff. Responsible for managing floorsets. Responsible for payroll entry and scheduling. Responsible for all store operations daily. Provide exceptional client service. Coaching associates daily on building the brand.
02/1998 to 05/2006Senior TellerFirst Citizens Bank － Roanoke Rapids, NCResponsible for daily teller operations of cash drawer. Provided exceptional customer service. Look for opportunities through client profiles to upsell products.
