Use my professional knowledge and experience in a company that provides me the incursion into its organizational structure for your business growth. I am a proactive person, able to perform all mandated functions and achieve the objectives of the position. Area: Customer Service, Marketing, Operations, Business, Management and financial advice.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Education
HR & Block Salem, MAExpected in 12 2007 – –Marketing :Expertise in Upper Managment and Business - GPA:the year we won office by the excellent performance of the whole team. Learning, Training, Developing and Knowledge. 2014 Income Tax Course. (Actually) Sept- Dec 2014. Popular Bank Dominican 2006 DR. Emotional Service. 2004 Popular Bank Dominican DR. 2003 leading my personal effectiveness. Jones Hamilton DR. Quality of Life and Human Relations. 2003 Popular Bank Dominican DR. Effective Techniques Couching.
Dominican University O & M DR, Expected in 1 2002 – –Degree:Marketing - GPA:Marketing
Dominican University O & M DR, Expected in 1 2002 – –:Strategic Marketing - GPA:Strategic Marketing
Dominican University, Expected in 1 2002 – –: - GPA:O & M DR.
* Analysis and Interpretation of Financial Statements.
Apec UniversityDominican Republic DR, Expected in 2012 – –MBA:Expertise in Upper Bussines and Managment - GPA:
Work History
Sonepar Usa - Branch Business Manager La Vergne, TN, 06/2011 - 05/2013
Bank Multiple Santa Cruz.
Dominican Republic Business Center Manager.
Knowledge of regulations Monetary SIB.
Supervision of staff, Safety, and Business Platform.
Supervision of administrative and operational controls.
Portfolio Management preferred customers and my business with an estimated RD $ 100MM passive / active RD $ 120MM portfolio.
Develop monitoring and logistics support to the business staff to achieve monthly targets, according to budget.
Development of customer visits schedule.
Preparation and participation in policy design training, job description.
Representative of regulations on internal and external audits of the organization.
Achievements : Achieve place over a period of 18 months in liabilities Vs the Business Center RD budget of $ 45MM to $ 70MM RD , closing total RD $ 120MM.
In the Active, take deposits vs.
budget achieves 245% , for a total increase of RD $ 10MM.
Note: This CN I received in September 2011 in ZERO Portfolios.
Sonepar Usa - Branch Business Manager , , 2008 - 2011
Supervision of staff, Safety, and Business Platform.
Supervision of administrative and operational controls.
Portfolio Management preferred customers and my business with an estimated RD $ 150MM passive / active RD $ 200MM portfolio.
Develop monitoring and logistics support to the business staff to achieve monthly targets , according to budget.
Development of customer visits schedule.
Monitoring the achievement of monthly / quarterly / annual results.
In October 2008 , I received this deficit CN RD $ 60MM in less active , in February 2009 , succeeds in placing VS RD $ 70MM budget for a RD $ 200MM , in June 2011.
Achieve delinquencies down 17 % to 3 % in the active portfolio.
I received award for Best Manager in 2010.
Receive Award for Best Sales Office Life Insurance 2010.
Receive Award for Best Sales Office Credit Cards 2010.
Premium customer portfolio management with an estimated RD $ 200MM passive / active RD $ 250MM portfolio.
Customer Service.
Delegate of Culture Based on Values **.
Logistical support to the area of operations.
Logistical support to the platform area.
Support supervision to the Branch Manager.
Oversight Audit controls.
Develop monitoring and logistics support to the business staff to achieve monthly targets, according to budget.
Development of customer visits schedule.
Monitoring the achievement of monthly / quarterly / annual results.
In March 2006, received passive portfolio with a deficit of less than RD $ 11MM , in December 2006 , closed with a surplus of RD $ 7MM , above me VS budget deficit , for a total portfolio of RD $ 250M.
Increase the involvement of 35 % to 86 %, the highest in the branch in a period of 6 months.
Increase the return on my portfolio for an achievement of 82 %.
Perform an operational customer segmentation and achieve increased from 120 to 265 customers over a period of approximately 12 months.
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