Branch Administrator Resume Example
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BRANCH ADMINISTRATOR
Professional Summary
Systematic Administrative Assistant with over [Number] years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Astute Administrative Assistant with experience managing data and controlling recordkeeping. Expert at optimizing processes to improve data retrieval and storage procedures, reduce physical storage needs and maintain security of information. Skilled at researching and resolving discrepancies.
Attentive and personable [Job Title] bringing [Number] years of administrative support experience in dynamic office environments. Strong work history in document management, process improvement and regulatory compliance. Commended for cultivating positive work culture by cheerfully interacting with staff and customers.
Coordinated Program Support Assistant adept at providing administrative and logistical support for [Type] and [Type] projects, programs and initiatives. Organized and hardworking with [Number]-year background serving as [Job Title] in [Location]. Areas of expertise which include [Area of expertise] and [Area of expertise].
Skills
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Work History
Branch Administrator10/2017 to Current
Graybar Electric Company, Inc. – Hamilton , NJ
Graybar Electric Company, Inc. – Hamilton , NJ
- Performed research to collect and record equipment history data.
- Implemented standard operating procedures for records handling.
- Liaised between clients and vendors and maintained effective lines of communication.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Completed forms, reports, logs and records to quickly handle all documentation for critical equipment inspection.
- Managed approximately 100 monthly invoices for the organization and maintained accurate processing and verification.
- Identified and recommended changes to existing administrative processes to improve accuracy, efficiency and quality service.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Recorded expenses and maintained accounting records in Enterprise Management System.
- Designed insightful and attractive Powerpoint presentations.
- Implemented new and interactive database systems, expediting data retrieval by 100%.
- Created work schedules and distributed daily service requests to technicians.
- Procured pricing information from various vendors to support cost-effective purchasing.
- Executed billing tasks and recorded information in company databases.
- Handled account payments and provided information regarding outstanding balances.
- Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
- Managed invoicing and payment processing operations.
- Created improved filing system to maintain secure client data.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Managed efficient and accurate processing of invoices and check requests for approximately 50 locations.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Administered building service requests and reactive maintenance requests and saw orders through to completion.
- Performed accounting activities by preparing expense reports, purchase orders and invoices.
- Used Microsoft Office tools to create presentations, reports, database and spreadsheets.
- Monitored office supplies to order and replenish stock when necessary.
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Managed CRM database, including troubleshooting, maintenance, updates and report generation.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Performed billing, collection and reporting functions for office generating over $[Number] annually.
Project Supervisor10/2014 to 09/2017
Ki Bonduel – Charlotte , NC
Ki Bonduel – Charlotte , NC
- Codified office structures and processes to promote teamwork and performance.
- Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Supervised and guided new employees on the Front Office tasks and responded quickly to questions, which improved understanding of job responsibilities.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Nextgen software.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
- Interpreted management directives to define and document administrative staff processes.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Interceded between [Job title]s during arguments and diffused tense situations.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Performed billing, collection and reporting functions for office generating over $[Number] annually.
Human Resources Representative06/2007 to 11/2011
Renasant – Norcross , GA
Renasant – Norcross , GA
- Worked closely with functional experts in HR to optimize and shape programs for needs of client groups.
- Collaborated with entire human resource department to discuss new ways to recruit top talent.
- Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
- Maintained employee files and delivered tracking system to identify trends and issues and process HR transactions in [Software].
- Collaborated with local, state and federal agencies to secure hiring and training assistance.
- Answered employee inquiries regarding health benefits and 401k options.
- Spearheaded recruiting activities by representing company at job fairs, drafting offer letters, initiating background checks and conducting orientations.
- Responded to employee inquiries, questions and complaints and guided and directed employee relations issues to support workforce analysis, performance management and other core HR functions.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Advocated for staff members and counsel supervisors to identify and resolve conflicts.
- Delivered consultative services and recruited qualified and diversified candidates for employment.
- Analyzed issues and employed improvement processes.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
- Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
- Designed [Type] newsletters for distribution, which informed and entertained campus community of [Number] employees.
- Achieved departmental objectives by collaborating with staff to share and implement best practices.
- Interviewed candidates and conducted background checks and verification.
- Developed and posted vacancy announcements by leveraging online and print recruitment tools to attract highly-qualified candidates and develop robust talent pool.
- Incorporated employee feedback to improve processes and strategize long-term business plans.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
Education
No Degree: EconomicsPolytechnic University Of The Philippines-
City
No Degree: Computer ScienceAsian College Of Science And Technology-
City
High School Diploma04/1994VEFMS High School-
City
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Resume Overview
School Attended
- Polytechnic University Of The Philippines
- Asian College Of Science And Technology
- VEFMS High School
Job Titles Held:
- Branch Administrator
- Project Supervisor
- Human Resources Representative
Degrees
- No Degree : Economics
No Degree : Computer Science
High School Diploma 04/1994
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