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branch administrator resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Highly accomplished operations manager with over 10 years of experience, demonstrating a proven track record in leading diverse teams and overseeing large-scale operations in the non-profit and education sectors. Successfully led a team of seven direct reports and 20+ indirect reports, serving average 22,000 customers annually. Leveraged analytics to identify inefficiencies, resulting in process redesign and automation that saved CAD 17K and 3265 staff hours per year. Recognized with a global innovation award for creative problem-solving skills and spearheaded key projects within the Global New Model of Exams (GNOME). Thrived in a fast-paced environment while collaborating with international stakeholders and cross-functional teams. Skilled in effectively managing a budget of CAD 4 million, ensuring efficient allocation and expenditure management.

Skills
  • Client Relations
  • Workflow Optimization
  • Strategic Planning
  • Team Leadership
  • Project Management
  • Strong Communication Skills
  • Budget Development and Management
  • SAP
  • MS Office 365
  • Asana, MS Projects, MS Visio, Hubspot etc.
Experience
Branch Administrator, 01/2023 to Current
Pac-Van, Inc.Sturtevant, WI,
  • Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Collaborated with department leads and senior management to coordinate operations and drive improvements.
  • Strategic planning to develop strong connections with existing clients and to increase presence in the market.
  • Established and implemented SOPs to improve the efficiency of office operations. Branch planning, as well as data analysis and interpretation.
Project Management Intern, 06/2022 to 10/2022
Association Of American Medical CollegesRemote - Washington Dc / Baltimore Area, DC,
  • Conducted a comprehensive evaluation of the existing business process design to enhance accessibility to student records, streamline audit trails, and improve overall back-office efficiency.
  • Expanded customer reach and engagement by implementing strategic digital marketing initiatives, leveraging website optimization, social media channels, and other digital platforms.
  • Designed and implemented an effective customer inquiry management process, resulting in increased employee and customer satisfaction levels.
Operations Manager, 11/2019 to 02/2021
Ardagh GroupMadera, CA,
  • Directed and managed 11 centers, overseeing end-to-end operations encompassing logistical coordination, technical implementation, and commercial planning. Demonstrated adeptness in resource allocation to ensure smooth execution of assessments with high accuracy and efficiency.
  • Implemented systems, processes, and collaborative efforts with the Director of Operations to serve 22,000 clients, including 116 B2B clients, while arranging and managing over 100 training and exam sessions, ensuring regular progress updates, early roadblock identification, and operational alignment across teams.
  • Provided ongoing training and development sessions for 50+ staff members and supervisors, resulting in improved performance and increased customer satisfaction.
  • Acted as a primary point of contact for external stakeholders, maintaining strong relationships with partners and clients.
  • Led and managed various projects, driving their successful completion from inception to closure.
  • Conducted market analysis to identify trends and adjust operational plans, resulting in improved sales volume and revenue growth of CAD $143K surplus.
  • Effectively managed a team of 7 employees while training and mentoring them ensuring clear communication, problem-solving, and proactive issue resolution.
  • Implemented inclusive practices to support individuals with diverse needs, ensuring equal access and providing necessary accommodations.
  • Enhanced customer service systems and streamlined query handling processes, significantly reducing resolution times and improving overall customer satisfaction.
Administrative Manager, 05/2015 to 10/2019
TerraconWoodbridge, VA,
  • Led initiatives to enhance service quality and customer satisfaction through process improvements. Implemented multiple process automation and system enhancements, resulting in significant savings of CAD $17K and 3,265 hours by eliminating process inefficiencies.
  • Developed and maintained relationships with government and non-government organizations, such as JICA, nursing institutes, Marine Academy, American Centre, and Michigan State University. Collaborative efforts led to a noteworthy 10% increase in annual sales volume.
  • Prioritized compliance matters and spearheaded internal commercial operations to achieve a notable 90% score in external audit.
  • Oversaw budget control and effectively managed expenditures totaling CAD 4 million.
Education and Training
MBA: , Expected in 10/2022 to Vancouver Island University - Nanaimo, BC
GPA:
Bachelor of Science: Computer Science, Expected in to International Islamic University - Bangladesh,
GPA:

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Resume Overview

School Attended

  • Vancouver Island University
  • International Islamic University

Job Titles Held:

  • Branch Administrator
  • Project Management Intern
  • Operations Manager
  • Administrative Manager

Degrees

  • MBA
  • Bachelor of Science

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