LiveCareer-Resume

branch administrator resume example with 11+ years of experience

Jessica Claire
  • , San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
  • Authorized to work in the U.S. for any employer.
  • PROFILE Human Resource Generalist with over 8 years of Office Managerial experience, providing support to all company team members, including the CEO and V.P. Thrives in positions that require daily interaction and supporting coworkers in multiple departments within the company.
Skills
  • HRIS Paychex
  • Accounts Receivable/Payable
  • Account Reconciliation
  • MineralTree
  • QuickBooks Microsoft Office Suite
Work History
Branch Administrator, 11/2021 - Current
Aveanna Healthcare Brockton, MA,
  • Provides daily support to all branch employees by submitting order requests to vendors, receiving materials into appropriate systems, contacting past-due accounts to formulate payment plans, and generating requested reports ensuring the branch operates efficiently and at its highest potential
  • Invoices branch customers, collect and enter credit card, check, and ACH payments into the company’s A.R
  • System, emails payment portal link to appropriate customers, and deposit check payments via remote deposit capture
  • Schedules Miss Utility appointments before scheduled work to ensure a safe and hazard-free work environment
  • Ensures all office equipment is up and running by working directly with the I.T
  • Department and scheduling all office maintenance appointments as necessary, ensuring a highly efficient work environment
  • Report and file all branch vehicle accident claims, property loss claims, and W.C
  • Claims according to the proper procedures ensuring all cases have the most accurate information and are handled in a timely matter
  • Answer frequently asked questions from applicants and employees regarding standard policies, benefits, hiring processes, etc.; refer more complex questions to senior-level managers
  • Maintain accurate and up-to-date human resource files, records, and documentation
  • Process weekly payroll for the branch by utilizing a keen organizational skill set, ensuring accuracy and timeliness
  • Helps ensure customer and vendor information and data are accurate and up-to-date, allowing for accurate and timely billing and payment processing
  • Renews company and individual licenses, permits, and certificates by completing and submitting all obligatory paperwork and ensuring the company is compliant with M.D., VA, and D.C
  • Laws
Bookkeeping Assistant/OFFICE MANAGER, 05/2014 - 11/2021
Bump Boxes Harrisburg, PA,
  • Prepared new hire packets and training booklets and maintained sensitive employee records ensuring material was safely stored and readily available when requested
  • Processed payroll for the entire company by utilizing a keen organizational skill set, ensuring accuracy and timeliness
  • Completed appropriate EEO-1 report for the year and OSAH Injury and Illness forms and filed yearly OSHA 300A forms, ensuring company compliance
  • Reported and file all company vehicle accident claims, property loss claims, and W.C
  • Claims according to the proper procedures ensuring all cases have the most accurate information and are handled in a timely matter
  • Created and maintained various excel spreadsheets for the CEO
  • Entered and paid company bills promptly, ensuring accounts were current, averting late fees
  • Collected and received customer checks and credit card payments in the A.R
  • System, ensuring accurate, up-to-date A.R
  • Reports
  • Reconciled various A.P
  • And A.R
  • Accounts in Quickbooks, ensuring discrepancies were resolved, and the company accounts were accurate
  • Assist in preparing for sales and use tax reporting each month by generating the appropriate reports for the Bookkeeper
  • Answered inbound phone calls
BILLING SPECIALIST, 11/2012 - 05/2014
Tandem Diabetes Care Inc. City, STATE,
  • Ensured timely entry of bills into AvidXchange to ensure quick managerial approval and payment turnaround
  • Managed multiple invoices simultaneously using Adobe and BillTrust and met expected timelines
  • Processed credit card and ACH payments daily
  • Ensured all payments were accurately posted to appropriate accounts
  • Entered payments into credit card batches and customer check payments into PestPac and QuickBooks entries
  • Reviewed documentation in AvidXchange for accurate coding, paying particular attention to billable and allowable costs
  • Contacted clients regarding past-due accounts to formulate payment plans
  • Ran various reports for management and customers to review accounts and resolve issues
  • Assisted Call Center Representatives when needed with customer inquiries and concerns
CALL CENTER REPRESENTATIVE, 06/2011 - 11/2012
AMERICAN PEST City, State,
  • Provided friendly, knowledgeable, and prompt support for customers over the phone and through emails ensuring the highest quality customer service
  • Assisted the sales team with leads by gathering essential details before transferring calls allowing the sales team members time to prepare the suitable service material for each call effectively
  • Scheduled pest treatments and inspections
  • Updated service schedule daily to include changes, cancellations, and critical notes, ensuring technicians were providing the proper treatments at the correct properties
  • Gathered checking and credit card information enabling the company to quickly and efficiently process customer payments
Education
Bachelor of arts: Human Resource Management, Expected in May 2022
-
University of Maryland Global Campus - ,
GPA:
Status -
Certificate | Human Resource Management: , Expected in December 2021
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University of Maryland Global Campus - ,
GPA:
Status -
Associate of Arts: Business Administration, Expected in December 2021
-
University of Maryland Global Campus - ,
GPA:
Status -
Certificate | Management Foundations: , Expected in
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Howard Community College - ,
GPA:
Status -

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Resume Overview

School Attended

  • University of Maryland Global Campus
  • University of Maryland Global Campus
  • University of Maryland Global Campus
  • Howard Community College

Job Titles Held:

  • Branch Administrator
  • Bookkeeping Assistant/OFFICE MANAGER
  • BILLING SPECIALIST
  • CALL CENTER REPRESENTATIVE

Degrees

  • Bachelor of arts
  • Certificate | Human Resource Management
  • Associate of Arts
  • Certificate | Management Foundations

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