Dedicated and Professionalism in financial loan cycle from initiating to closing, collections, solicitation, merchant referral to generate new customer base, customer retention, customer service, customer service support, accounts receivables, and various office and support related systems- 15 years. I have also assisted Branch Manager in his absence to operate daily duties of the Branch and initiated his duties while he was unavailable; as well as, managing the office and two other employees. I am applying for the Business Banking Relationship Manager posted on your internet website. I am confident that my skills are well-aligned with the role, and that I would be an excellent fit for your organization.
My educational studies at Bluefield State College and my previous experience revolving around loan production, merchant referral prospecting, business administration, sales, customer service and customer care, allow me to have equitable knowledge in these areas as a must.
I believe my knowledge of business administration, past sales experience, and customer service and care would make me a great addition to your team.
I have attached my resume for your review.
Small business development
Strong customer service skills with internal and external base
Strong follow up and follow through skills
Willing to change and focus on change when needed as a result of business demand
Strive to be at the top always
Employee of the Year 2014 (District Level)
Top Dog Employee for Sales Target Attainment 2014 (District Level)
Employee of the Month 2014 - 8 times (District Level)
Employee of the Month 2015- 8 times (District Level)
Employee of Month 2016- 4 times (District Level- company bought out new ranking system mid year)
Note: Employee of Year and Month based on loan production; sales in insurance, automatic pay, and secured and unsecured loan products; and delinquency targets. Sales Target Attainment based on combination of all products combined and averaged out based on sales target attainment goals for each level in the branch district.
OneMain Financial Christiansburg VABranch Account Manager08/2010 to Current
Responsible for origination, processing, underwriting and servicing of personal loans including both secured and unsecured products.
Servicing of Mortgage/personal loans and payment processing.
Processing payments, payoffs, maintaining accounts-address changes, due dates, name changes, insurance updates, deductibles and the like.
Maintaining company files.
Processing deferments, adjustment of rates, and delinquencies.
Company marketing and solicitation for current, former and new customer prospects. As well as outside merchant referral prospecting
Company insurance claim processing and submission.
Credit life, disability, and unemployment benefit origination, processing, and maintenance.
Home and Auto Security Plan sales distribution.
Leading and Managing in the event Manager is unavailable or out of office and performing his duties while out. Responsible for two other employees as well.
Any other duty asked to perform.
Citizens TelephoneFloyd, VACustomer Service Support/ Customer Service Representative05/1998 to 12/2008
Troubleshot various communication systems including phone, internet, television and cell phone services.
Maintained and updated plant record system and schematical engineering books and records.
Processed, updated, and maintained trouble tickets, new service set ups, and plant technician scheduling.
Implementation of spreadsheet for companywide staff purposes and uses for new service and marketing needs.
Bill computation processing, updating, and maintaining.
General ledger reconciliation and daily billing transactions and posts.
Processing customer bill payments, collections and delinquencies.
Any other duty asked to perform.
First National BankChristiansburg, VAMortgage Loan Servicer05/1995 to 04/1998
Maintained bank portfolio files on mortgage, construction and secondary market lending.
Obtained insurance and taxes on escrowed accounts.
Performed annual escrow analysis and computation.
Processed and updated annual and semiannual taxes and monthly insurance premiums.
Payment processing, payoffs, and account maintenances.
Any other duty asked to perform including assisting mortgage loan originators, servicers, underwriters or closers.
Bachelor of Science:Business AdministrationBluefield State College, Bluefield, WV
March of Dimes Company Involvement
Pulaski County Yankee Baseball- Salvation Army Event
Microsoft Office, Outlook, Word, Excel
Operation of ten key calculator; fax machine; scanner; copier; mail meter; label maker; multi use phone system